Business Communication MCQ PDF

BUSINESS COMMUNICATION MCQ True / False: - 1. Communication is the science of drawing positive response to a transmission involving emotions. (T / F) 2. Formal communications is structured flow of informa...

BUSINESS COMMUNICATION MCQ True / False: - 1. Communication is the science of drawing positive response to a transmission involving emotions. (T / F) 2. Formal communications is structured flow of information which adheres to official structure of command. (T / F) 3. Probability Pattern is; Grapevine or informal way of communications. (T / F) 4. Oral communications suffers from misinterpretation. (T / F) 5. Security cannot be maintained in written communications. (T / F) 6. Proper organizational structure and reduced distances contribute to purposeful and meaningful communications. (T / F) 7. People do not tend give false non-verbal cues. (T / F) 8. One should try to use appropriate vocal signals while minimizing unintentional messages. (T / F) 9. One should imitate the appearance of people you want to impress. (T / F) 10.The three step process of business writing are planning, writing and completing.(T / F) 11.Purpose of communications is / are; - i. Enable organisations to function & add to success of individuals and organisations. ii. Building trust & team work. iii. Optimise production. iv. All the above. 12.Communication Barriers at the sender’s end are; - i. Sender’s perception & Language. ii. Accuracy of encoding of the message by the sender. iii. Selection of correct channel & medium. iv. All the above. 13.Communication Barriers at the receiver’s end are: - i. Receiver’s perception. ii. Accuracy of decoding of the message by the receiver. iii. Effective Listening. iv. All the above. 14.Principles of successful oral communications are: - i. Style & Adaption. ii. Voice quality. iii. Choice of words. iv. All of the above. 15.Factors influencing Listening are:- i. Facts. ii. Emotions & Attitudes. iii. Disturbance. iv. All the above. 16.People do not listen, due to. i. Lack of concentration and Lag Time. ii. I know better and mental withdrawal. iii. Disturbance and poor communication. iv. All the above. 17.Purpose of written communication are:- i. Ideas can be properly organised. ii. Security can be maintained. iii. Documentary record; policy / financial implication. iv. All the above. 18.Six phases of communication process are: - i. Phase-1. Sender has an idea. (1) ii. Phase-2. Sender transmits message. (3) iii. Phase-3. Sender encodes idea. (2) iv. Phase-4. Receiver gets message. (4) v. Phase-5. Receiver sends feedback. (6) vi. Phase-6. Receiver decodes message. (5) 19.Internal Communications. i. Downward Flow. Depts. sharing of information. (3) ii. Upward Flow. Organisation to organization. (4) iii. Horizontal Flow. Problem solving & Feedback-Decision Making. (2) iv. Outward Flow. Flow of decisions. (1) 20.Structure of presentations. i. Planning. Opening setup of the subject & orientate audience to the subject. (2) ii. Introduction. Audience analysis. (1) iii. Body. Organise matter into suitable portions / factors. (3) iv. Conclusion. Restate subject, summaries key issues / points & draw a conclusion. 21.To overcome obstacles, communicators must a. Anticipate problems in encoding, transmitting and decoding. b. Train the receivers to properly decode the information. c. Be experts in the language the receiver uses d. None of the above 22.The most successful messages are a. Receiver focused. b. Sender oriented. c. Have an official record d. None of the above 23.The secondary purpose of business communication is to a. Create understanding  b. Inform and persuade c. Have an official record d. None of the above 24.By profiling your audience before you write, you can : a. Manipulate the situation to suit to our needs. b. Identify the appropriate tone, language and channel. c. Force them to listen to whatever you say d. None of the above 25.International letters should conform to the organizational format, and a. Cultural conventions of the receiver’s country b. Social norms and legal requirement of the receiver’s country. c. Postal rules and regulations. d. None of the above 26.We are inefficient listeners because of ; a. Lack of training and competing sounds b. Continuous preoccupation with business related issues c. Personal problems and self-pity d. None of the above 27.Tool(s) that enable individuals to meet without coming together face to face. a. Telepathy and ultra-sonic technology b. Videoconferencing and Teleconferencing c. E-mails and search engines d. None of the above 28.To improve written messages adopt local formats, a. Use short sentences and short paragraphs, b. Avoid ambiguous expressions and strive for clarity c. Both a and b d. None of the above 29.Communicating with workers who differ in race, ethnicity, gender and age requires a. New attitude and skills b. Huge vocabulary and expertise in kinesics. c. Religious and spiritual tolerance d. None of the above 30.Constantly changing technologies and work procedures mean : a. Employees cannot perform and communicate efficiently b. Continual training for employees c. Both a and b  d. None of the above 31.The steps of the communication process are a. Idea formation, message encoding, message transmission message decoding and feedback. b. Message cognition, communication, and Objective feedback c. Brain storming, message cognition, Message Affection and action. d. None of the above 32.Organizational communication has three basic functions : to inform, to persuade, a. To promote goodwill. b. To support organizational processes c. To provide proof of execution 33.Business communication can help solve ethical issues through a. Lowering communication risk b. Self-examination. c. Promoting goodwill. d. None of the above 34.Reports and presentations will fail unless a. Facts are accurate b. Graphic tools are used to present them c. Top management accepts them d. None of the above 35.The four stages of listening are a. Forming, storming, norming and performing b. Cognition, understanding, retention and evaluation. c. Perception, interpretation, evaluation and action. d. None of the above 36.Business writing is purposeful, economical and a. A commercial activity b. Reader oriented c. Avoids legal risk d. None of the above 37. The phases of 3 X 3 writing process are : a) Prewriting, writing and revising. b) Researching, drafting and revising. c) Understanding, drafting and proof reading d) None of the above 38. The body of a letter of recommendations : a) Should not provide biased information of the candidate’s performance. b) Must use direct references to the candidate’s work incidents. c) Should describe the candidate’s job performance and potential in specific terms. d) None of the above 39.Memos should close with action information including a. Favorite proverbs or quotes b. Dates, deadlines and a summary c. Both a and b d. None of the above 40.Graphic devices such as lists bullets, headings, and white space i. Spotlight important ideas. ii. Increase the neatness. iii. Both a and b iv. None of the above 41.In mixed – news messages; a) The sender can talk about anything without specific order or logical sequence b) The good news should precede the bad c) The sender must always avoid sending the bad news. d) None of the above 42.Choosing an appropriate channel depends on a) The importance of the message and the feedback required b) The sender’s comfort level with the channel c) The time during which the message is being transmitted d) None of the above 43.Many researcher today begin by a) Looking into electronic databases b) Collecting primary data c) Deciding the method of research d) None of the above 44.An analysis tool that permits systematic presentation of large amounts of data a) Flow Chart b) Table c) Decision Tree d) None of the above 45.The most important goal of business communication is ________  A. Organizational goodwill B. Receiver response C. Receiver understanding D. Favorable relationship between sender and receiver 46.Horizontal communication takes place between_________ A. subordinate to superior B. Employees with same status C. Superior to subordinate D. None of these 47. __________is the permanent records for business. a. Ledgers b. Business letters c. Production reports d. All of the above 48.Body of a letter is divided into _______ parts. A. 3 B. 5 C. 2 D. 4 49.Downward communication flows from ___________ to __________ A. Upper to lower B. lower to upper C. Diagonal D. Horizontal 50.The _______ body of the presentation should be broken into short and clear units. A. Middle B. Upper C. Main D. Lower 51.The formal greeting with which a business letter begins is called__________ A. Salutation B. Body copy C. Subject D. Reference 52.Good business letters are characterized by the_______ personal quality of the writer. A. Humour B. Seriousness C. Sincerity D. Formality 53.Business letters produce immediate effect because they are________ A. Interesting B. Brief C. Informal D. Formal 54.An effective oral presentation process follows _________ steps. A. 2 B. 3 C. 1 D. 6 55.The _________ of business letter is called layout. A. Pattern B. Body C. Content D. All the above 56.Communication is the task of imparting __________ A. Message B. Knowledge  C. Information D. Training 57.In business, the purpose of writing is mainly to__________________ a. Both inform and persuade b. Persuade c. Entertain d. Inform 58.Effective communication is essentially a______________ A. Two-way process B. One-way process C. Both a one-way and a two-way process D. Three-way process 59.Informative writing focuses primarily on the_________________ A. Reader B. Writer C. Subject under discussion D. Latest news 60.The word communication is derived from communis (Latin) which means A. Community B. Message C. Common D. Oral speech 61.Communication without words is called__________________ A. Verbal B. Oral communication C. Non- verbal communication D. Written communication 62.Which is not the type of communication channel__________________  A. Writing, reading B. Visualizing, observing C. Speaking, listening D. Thinking, acting 63.What is the primary purpose of report________________ A. To monitor and control production, sales, shipping B. To control problems, sell products and services C. To solve problems and supply facts D. To analyze problems and predict practical alternatives