Professional Communication Skills

Department of English Session - 2 Topic: Professional Communication Skills CREATED BY K. VICTOR BABU  AI...

Department of English Session - 2 Topic: Professional Communication Skills CREATED BY K. VICTOR BABU  AIM Aim: This session aims to encourage students to enhance their professional communication skills. Instructional Objectives: The session is designed to: 1. Encourage learners to write professional emails, reports and blogs. 2. Enhance verbal and non-verbal communication etiquettes at the workplace. Learning Outcomes: Upon completion of this session, students will: 1. Write professional emails, reports and blogs. CREATED BY K. VICTOR BABU CREATED BY K. VICTOR BABU  INTRODUCTION Professional communication skills are the abilities to convey information effectively in the CREATED BY K. VICTOR BABU  ROLE OF EFFECTIVE COMMUNICATION CREATED BY K. VICTOR BABU  Importance of Professional Communication CREATED BY K. VICTOR BABU  E-MAIL WRITING CREATED BY K. VICTOR BABU  E-MAIL WRITING TIPS CREATED BY K. VICTOR BABU  REPORT WRITING CREATED BY K. VICTOR BABU  Tips For Report Writing Know your audience: Understand who the report is for and what you want them to do after reading it. Proofread carefully: Avoid typos and errors. Be open to feedback: Be prepared to receive criticism or feedback on your report. Use clear and concise language: Clarity CREATED BY K. VICTOR BABU  Blog Post CREATED BY K. VICTOR BABU  Writing A Blog Post CREATED BY K. VICTOR BABU CREATED BY K. VICTOR BABU  ACTIVITY 1 WRITE A BLOG POST CREATED BY K. VICTOR BABU  Write a Blog Post Write a short blog post about an unexpected experience you had. What happened? What was your opinion of it? Here are some ideas: Begin the article with a direct question to get the reader's attention. Use a sequence of events, or compare and contrast ideas. Use comment adverbs. Use linking words. Summarise your experience or ideas and evaluate CREATED BY K. VICTOR BABU  Write a Blog Post Useful language: (Use these words/connectors/discourse markers) amazingly naturally inevitably (not) surprisingly predictably undoubtedly The first thing… After… Afterwards… By this stage… Then… All in all,… CREATED BY K. VICTOR BABU  Verbal communication etiquette in the workplace involves: Communicating strategically, with a clear goal and audience in mind Understanding the context and choosing the appropriate medium, formality, and tone Using the correct dress code and body language to convey confidence and respect Communicating on the right channels and considering the timing of your messages Being clear, concise, friendly, empathetic, and open-minded CREATED BY K. VICTOR BABU  Types of Non-Verbal communication Facial expressions: such as smiling, frowning, or grimacing Appearance: like wearing a business suit or choosing a certain hairstyle Hand gestures: conscious body movements like a thumbs up or waving hello Body language: such as slouching, crossing your legs, or fidgeting Proxemics: your physical distance from someone or how you respect others’ personal space CREATED BY K. VICTOR BABU  Types of Non-Verbal communication Eye contact: how long you hold your gaze or if you avoid it altogether Touch: such as comforting someone with a hug or a touch of the knee Paralinguistics: includes your tone of voice, the volume that you speak at, and pitch ACTIVITY: Ask the students to form groups of 5 or 6 and to display any one or 2 non-verbal communication types through role play. CREATED BY K. VICTOR BABU  ACTIVITY 2 Empower Book CREATED BY K. VICTOR BABU Instruction: Turn to Pages 8, 9 & 10 in your EMPOWER Book UNIT 1 Complete all the tasks under 1A – She is an Inspiring Woman - 1 Reading - 2 Grammar - 3 Listening - 4 Vocabulary CREATED BY K. VICTOR BABU  1– Reading 2– Grammar CREATED BY K. VICTOR BABU  3 – Listening Ensure that you are using your wired headphones so that you do not disturb others around you 4- Vocabulary Listen to the pronunciation of CREATED BY K. VICTOR BABU  Summary 1.Professional Communication Skills & its Advantages 2.E-Mail Writing 3.Report Writing 4.Writing a Blog Post 5.Verbal n& Non-Verbal Communication 6.Practice…Practice…Practice CREATED BY K. VICTOR BABU  SELF-ASSESSMENT QUESTIONS 1. What is the role of effective communication at the Workplace? a. Create a successful work environment b. Strengthen company and employee relationship c. Both the options mentioned d. Neither of the options mentioned 2. How does one write the perfect blog post? a. Craft a great headline b. Do not write an introduction c. Have an abrupt closing d. Do not bother about the CREATED BY K. VICTOR BABU  Terminal Questions 1.What is Professional Communication Skills? 2.Mention a few tips to write an email effectively. 3.What steps will you undertake to improve your Blog writing technique? 4.Discuss Non-Verbal Communication types. CREATED BY K. VICTOR BABU  REFERENCES FOR FURTHER LEARNING OF THE SESSION https:// www.opencolleges.edu.au/blogs/articles/why-is-professional-c ommunication-important-in-the-workplace https://powerfulspeak.com/professional-communication/ https:// www.betterup.com/blog/how-to-write-a-professional-email https://www.grammarly.com/blog/academic-writing/how-to-wri te-a-report/? msockid=3588128903be6ef603a2065b025e6f53 CREATED BY K. VICTOR BABU  THANK YOU Team – Communication skills for Engineers CREATED BY K. VICTOR BABU