Podcast
Questions and Answers
Which of the following best describes the primary aim of the professional communication skills session?
Which of the following best describes the primary aim of the professional communication skills session?
- To assess students' knowledge of advanced literary techniques.
- To encourage students to improve their professional communication skills. (correct)
- To grade students on their email writing abilities.
- To teach students how to use complex vocabulary in business reports.
A recent graduate is preparing for a job interview. Considering the principles of effective communication, what should they prioritize?
A recent graduate is preparing for a job interview. Considering the principles of effective communication, what should they prioritize?
- Using technical jargon to demonstrate expertise.
- Focusing solely on their accomplishments without acknowledging the interviewer.
- Speaking rapidly to convey enthusiasm.
- Actively listening and responding thoughtfully. (correct)
In professional email communication, what is the most important initial step?
In professional email communication, what is the most important initial step?
- Using a creative font to stand out.
- Crafting a clear and concise subject line. (correct)
- Including a personal anecdote to build rapport.
- Adding multiple attachments for comprehensive information.
What is a crucial element to consider when writing a professional report to ensure its effectiveness?
What is a crucial element to consider when writing a professional report to ensure its effectiveness?
When writing a blog post about a personal experience, which of the following techniques is most likely to engage readers effectively?
When writing a blog post about a personal experience, which of the following techniques is most likely to engage readers effectively?
A company is launching a new product and needs to inform its employees. What is the most efficient way to ensure all staff members receive and understand the key information?
A company is launching a new product and needs to inform its employees. What is the most efficient way to ensure all staff members receive and understand the key information?
During a team meeting, a conflict arises between two members. Which communication approach would be most effective for resolving the conflict professionally?
During a team meeting, a conflict arises between two members. Which communication approach would be most effective for resolving the conflict professionally?
When giving constructive criticism to a colleague, what approach is most likely to foster a positive working relationship?
When giving constructive criticism to a colleague, what approach is most likely to foster a positive working relationship?
Which of the following scenarios best exemplifies communicating strategically in the workplace?
Which of the following scenarios best exemplifies communicating strategically in the workplace?
A project manager needs to inform their team about a critical change in project scope. Which communication medium is most appropriate, considering verbal communication etiquette?
A project manager needs to inform their team about a critical change in project scope. Which communication medium is most appropriate, considering verbal communication etiquette?
During a negotiation, a team member leans back in their chair, crosses their arms, and avoids eye contact. What might this non-verbal communication indicate?
During a negotiation, a team member leans back in their chair, crosses their arms, and avoids eye contact. What might this non-verbal communication indicate?
An employee consistently speaks in a low, monotone voice during presentations. How might this affect their communication?
An employee consistently speaks in a low, monotone voice during presentations. How might this affect their communication?
Which scenario demonstrates the importance of proxemics in a professional setting?
Which scenario demonstrates the importance of proxemics in a professional setting?
After a series of successful project completions, a team lead chooses to send individual thank-you notes along with small gift cards to each team member. What type of non-verbal communication is being utilized?
After a series of successful project completions, a team lead chooses to send individual thank-you notes along with small gift cards to each team member. What type of non-verbal communication is being utilized?
A remote worker is attending a video call with their team, and wants to show a sense of professionalism. Which of the following non-verbal cues would be most beneficial?
A remote worker is attending a video call with their team, and wants to show a sense of professionalism. Which of the following non-verbal cues would be most beneficial?
A company sends out an email detailing the dress code and expected on-site professional attire. Which of the following types of non-verbal communcation best describes this?
A company sends out an email detailing the dress code and expected on-site professional attire. Which of the following types of non-verbal communcation best describes this?
According to the material, which of the following is the MOST comprehensive benefit of effective communication in a workplace?
According to the material, which of the following is the MOST comprehensive benefit of effective communication in a workplace?
Imagine you are tasked with writing a blog post. Considering the guidelines, what is the FIRST critical step you should take?
Imagine you are tasked with writing a blog post. Considering the guidelines, what is the FIRST critical step you should take?
Which of the following actions would be LEAST effective in improving one's blog writing technique?
Which of the following actions would be LEAST effective in improving one's blog writing technique?
In a professional setting, why is listening through wired headphones recommended during audio-based activities?
In a professional setting, why is listening through wired headphones recommended during audio-based activities?
What is the primary objective of the 'Practice…Practice…Practice' recommendation within the context of professional communication skills?
What is the primary objective of the 'Practice…Practice…Practice' recommendation within the context of professional communication skills?
Which scenario exemplifies the application of non-verbal communication in a professional setting?
Which scenario exemplifies the application of non-verbal communication in a professional setting?
Which action contributes LEAST to writing effective emails?
Which action contributes LEAST to writing effective emails?
An employee is tasked with delivering negative feedback to a colleague. How should they utilize verbal and non-verbal communication to ensure the message is received constructively?
An employee is tasked with delivering negative feedback to a colleague. How should they utilize verbal and non-verbal communication to ensure the message is received constructively?
Flashcards
Professional Communication Skills
Professional Communication Skills
The ability to effectively share information in a professional setting.
Role of Effective Communication
Role of Effective Communication
Crucial for building relationships, conveying ideas, and achieving goals.
Importance of Professional Communication
Importance of Professional Communication
Helps in building professional relationships, enhances productivity, and promote a positive image.
E-mail
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Email Writing Tips
Email Writing Tips
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Report Writing
Report Writing
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Tips for Report Writing
Tips for Report Writing
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Blog Post
Blog Post
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Blog Post Language
Blog Post Language
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Verbal Communication Etiquette
Verbal Communication Etiquette
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Facial expressions
Facial expressions
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Appearance
Appearance
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Hand Gestures
Hand Gestures
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Body Language
Body Language
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Proxemics
Proxemics
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Paralinguistics
Paralinguistics
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E-mail Writing
E-mail Writing
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Writing a Blog Post
Writing a Blog Post
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Verbal & Non-Verbal Communication
Verbal & Non-Verbal Communication
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Effective communication at the workplace
Effective communication at the workplace
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How to write the perfect blog post
How to write the perfect blog post
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Headphones
Headphones
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Study Notes
- Session aims to enhance students' professional communication skills
- Instructional objectives include encouraging learners to write professional emails, reports, and blogs, as well as enhancing verbal and non-verbal communication etiquette at the workplace
- Upon completion of this session, students will be able to write professional emails, reports, and blogs
Professional Communication Skills
- Abilities to convey information effectively in the workplace
- Types of communication are verbal, non-verbal, written, and visual
- Effective communication in business includes providing feedback, creating a successful work environment, strengthening company and employee relationships, helping build strategies and policies, and increasing innovation
Importance of Professional Communication
- Includes sharing learnings beyond borders, preparing professional documents, offering a variety of perspectives, connecting with peers, and building confidence
- Benefits of effective communication include establishing professionalism, breeding trust, building long-lasting relationships, overcoming obstacles, and creating more friends and connections
E-Mail Writing Tips
- Concise subject lines should be used that accurately reflect the email's content
- Emails should get to the point quickly, using the fewest words possible
- If the email is time-sensitive, this should be indicated
- Unless the recipient is well-known, formal titles and tones should be used, along with a respectful closing
- CC, BCC, and Reply All features should be used carefully
- Emails can get lost, so sending a quick follow-up can be helpful
Tips for Report Writing
- Know your audience to understand who the report is for and what they should do after reading it
- Proofread carefully to avoid typos and errors
- Be open to feedback
- Use clear and concise language
Writing a Blog Post:
- Craft a great headline, create a catchy headline to hook the reader
- Write an introduction that grabs and seduces
- Deliver advice that's easy to consume
- Close with a motivational bang
- Polish your post so it's smooth
Some Tips for Blog Writing
- Understand the audience and their needs
- Create a blog domain and customize the blog's theme
- Master transition phrases and words to connect ideas
- Try dictation to speed up the writing process
- Read the content aloud to check for clarity
- Use authentic language
Activity: Write A Blog Post
- Write a short blog post about an unexpected experience
- Begin the article with a direct question
- Use a sequence of events, or compare and contrast ideas
- Summarize experience and evaluate
- Use words/connectors/course markers:, for example, amazingly, naturally or undoubtedly
Verbal Communication Etiquette in the Workplace
- Involves communicating strategically with a clear goal, understanding the context, using the correct dress code and body language, communicating on the right channels, and being clear, concise, friendly, empathetic, and open-minded
Types of Non-Verbal Communication
- Facial expressions such as smiling, frowning, or grimacing
- Appearance such as wearing a business suit or choosing a certain hairstyle
- Hand gestures
- Body language such as slouching, crossing your legs, or fidgeting
- Proxemics or physical distance
- Eye contact
- Touch such as comforting someone with a hug
- Paralanguage, including tone of voice, volume, and pitch
Activity: Non-Verbal Communication
- Form groups of 5 or 6 and to display non-verbal communication types through role play
Activity: Empower Book
- Complete all the tasks under 1A under UNIT 1 – She is an Inspiring Woman
- Reading
- Grammar
- Listening
- Vocabulary
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Description
Enhance your professional communication skills. Learn to write professional emails, reports, and blogs. Master verbal and non-verbal communication etiquette for the workplace to improve feedback, collaboration, and innovation.
