Chapter 13 Patient Relations And The Dental Radiographer PDF
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Summary
This document details the importance of patient relations and interpersonal skills in dentistry. It covers various aspects of communication, including verbal and nonverbal cues, and the need for professional empathy and understanding. This document also stresses the importance of establishing trust between the dental professional and the patient.
Full Transcript
CHAPTER 13 PATIENT RELATIONS AND THE DENTAL RADIOGRAPHER Textbook pages 127-132 INTERPERSONAL SKILLS Skills that promote good relationships between individuals are termed interpersonal skills. The dental radiographer must have effective interpersonal skills to es...
CHAPTER 13 PATIENT RELATIONS AND THE DENTAL RADIOGRAPHER Textbook pages 127-132 INTERPERSONAL SKILLS Skills that promote good relationships between individuals are termed interpersonal skills. The dental radiographer must have effective interpersonal skills to establish trusting relationships with dental patients and promote patient confidence. COMMUNICATION SKILLS Verbal Communication Skills: Involves the use of language. The dental radiographer’s choice of words is important when talking with the dental patient. Nonverbal Communication Skills: Involves the use of body language. Nonverbal messages that the dental radiographer conveys through posture, body movement and eye contact are important when working with patients in the dental setting. Communication is a crucial interpersonal skill. LISTENING SKILLS Listening involves more than just hearing; listening refers to the receiving and understanding of messages. FACILITATION SKILLS Facilitation skills are interpersonal skills used to ease communication and develop a trusting relationship between the dental professional and the patient. Facilitative skills that enhance patient trust include encouraging questions, answering questions, responding with action and expressing warmth. PATIENT RELATIONS In dentistry, the term patient relations refers to the relationship between the patient and the dental professional. Patient relations are important to all dental professionals. FIRST IMPRESSIONS ARE VERY IMPORTANT! CHAIRSIDE MANNER AND PATIENT RELATIONS Chairside manner refers to the way a dental professional conducts himself or herself at the patient’s chairside. The dental auxiliary must develop a relaxing chairside manner that makes the patient feel comfortable and at ease. ATTITUDE AND PATIENT RELATIONS Attitude will affect patient relations. The dental professional should be courteous, patient, honest, tolerant and understanding.
