Chapter 9 Writing Bad - News Messages PDF
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Uploaded by WellManneredSarod9760
Universiti Malaysia Pahang
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Summary
This document discusses strategies for delivering bad news in written communication, particularly in a business context. It covers both direct and indirect approaches, as well as techniques like using buffers and clear reasons for delivering the bad news.
Full Transcript
Chapter 9 Writing Bad - News Messages Goal in Delivering Bad News Strategies for Writing Bad News Direct Pattern Indirect Pattern Indirect Pattern Buffers Reasons THANK YOU
Chapter 9 Writing Bad - News Messages Goal in Delivering Bad News Strategies for Writing Bad News Direct Pattern Indirect Pattern Indirect Pattern Buffers Reasons THANK YOU
