Chapter 6 Effective Team Communication PDF

CHAPTER 6 EFFECTIVE TEAM COMMUNICATION  INTRODUCTION  Team: A unit of two or more people who share a mission and the responsibility for working to achieve a common goal. Problem-solving teams and task forces assemble to resolve specific issues and then disband when th...

CHAPTER 6 EFFECTIVE TEAM COMMUNICATION  INTRODUCTION  Team: A unit of two or more people who share a mission and the responsibility for working to achieve a common goal. Problem-solving teams and task forces assemble to resolve specific issues and then disband when their goals have been accomplished. Ex : teams are often cross-functional, pulling together people from a variety of departments who have different areas of expertise and responsibility. The diversity of opinions and experiences can lead to better decisions, but competing interests can cause tensions that  INTRODUCTION  Committees: Formal teams that usually have a long life span and can become a permanent part of the organizational structure. Committees typically deal with regularly recurring tasks, such as an executive committee that meets monthly to plan strategies and review results.  ADVANTGE OF TEAMS  Increased information and knowledge: By pooling the experience of several individuals, a team has access to more information.  Increased diversity of views Team members can bring a variety of perspectives to the decision-making process—as long as these diverse viewpoints are guided by a shared goal.  ADVANTGE OF TEAMS  Increased acceptance of a solution: Those who participate in making a decision are more likely to support it and encourage others to accept it.  Higher performance levels: Working in teams can unleash new levels of creativity and energy in workers who share a sense of purpose and mutual accountability Effective teams can be better than top-performing individuals at solving complex problems  DISADVANTGES OF TEAMS  Groupthink: Like other social structures, business teams can generate tremendous pressure to conform with accepted norms of behavior.  Hidden agendas: A private, counterproductive motive, such as a desire to take control of the group, to undermine someone else on the team, or to pursue a business goal that runs counter to the team’s mission.  DISADVANTGES OF TEAMS  Cost: Aligning schedules, arranging meetings, and coordinating individual parts of a project can eat up a lot of time and money.  Overload: Some companies have embraced collaborative work approaches to such an extent that they’re overloading employees with team assignments, CHARACTERISTIC OF EFFECTIVE TEAMS Effective teams have a clear sense of purpose, open and honest communication, consensus-based decision making, creativity, and effective conflict resolution. CHARACTERISTIC OF EFFECTIVE TEAMS  clear objective and shared sense of purpose  have a strong sense of trust in each other  communicate openly and honestly  reach decisions by consensus  think creatively THANK YOU