Chapter 2: Introduction To Emotional Intelligence PDF

1 CHAPTER 2: INTRODUCTION TO EMOTIONAL INTELLIGENCE Emotions 2 CHAPTER PREVIEW Power of Emotions, Cognitive, Behavioral and social factors in emotion. Emotion and the Brain  EI & EMOTIONS  Emotion can override our thoughts and profoundly influence our b...

1 CHAPTER 2: INTRODUCTION TO EMOTIONAL INTELLIGENCE Emotions 2 CHAPTER PREVIEW Power of Emotions, Cognitive, Behavioral and social factors in emotion. Emotion and the Brain  EI & EMOTIONS  Emotion can override our thoughts and profoundly influence our behavior. Developing emotional intelligence skills helps us recognize, contain, and effectively communicate our emotions, as well as recognize the emotions of other people. 4 WHAT IS EMOTIONS? The term emotion is derived from the Latin verb ‘movere’ means stir up, agitate, disturb or move. Emotions are Intense feelings that are directed at someone or something Emotions are private experiences. We infer observable behavior associated with emotion. 5 EMOTION a feeling, or affect, that can involve physiological arousal, conscious experience, and behavioral expression EMOTION a feeling, or affect, that can involve physiological arousal, conscious experience, and behavioral expression. Physiological Arousal Autonomic Nervous System Sympathetic Nervous System → arouses Parasympathetic Nervous System → calms AUTONOMIC NERVOUS SYSTEM MEASURING AROUSAL Polygraph heart rate, breathing, skin conductance level neutral v. target questions results do not reliably detect deception Employee Polygraph Protection Act (1988) fMRI may better detect deception  PHYSIOLOGICAL THEORIES OF EMOTION JAMES-LANGE THEORY OF EMOTION PHYSIOLOGICAL FACTORS It states that emotions occur as a result of physiological reactions to events. proposes that you will interpret your physical reactions and conclude that you are frightened. CANNON-BARD THEORY OF EMOTION Cannon-Bard theory of emotion: the physiological reaction and the emotion are assumed to occur at the same time 12 HOW THE BRAIN PROCESSES EMOTIONS The main part of the brain responsible for processing emotions, is the limbic system, is sometimes called the "emotional brain" [source: Brodal]. Part of the limbic system, called the amygdala, which is responsible for emotions, survival instincts, and memory. The amygdala is a processing center that is receive incoming messages from our senses and our internal organs. It is highly involved with different emotional responses. The amygdala in humans also plays a role in sexual activity and libido, or sex drive. The hypothalamus is in charge of regulating how you respond to emotions. https://www.youtube.com/watch?v=xNY0AAUtH3g  Direct (quick) route LIMBIC SYSTEM: AMYGDALA Indirect (detailed) route via sensory cortex Persistence of emotional memories Photo credit: © IT Stock/PunchStock RF 14 THE AMYGDALA AND THE STRUCTURE OF THE HUMAN BRAIN 15 THE FRONTAL LOBES The frontal lobes are the two large areas at the front of your brain. They’re part of the cerebral cortex, which is a newer, rational, and more advanced brain system. This is where thinking, reasoning, decision-making, and planning happen. The frontal lobes allow you to process and think about your emotions. EMOTION AND THE BRAIN Cerebral Hemispheres left hemisphere: positive emotions right hemisphere: negative emotions https://www.khanacademy.org/science/health-and-medicine/executive-systems-of-the- brain/emotion-lesson/v/emotions-cerebral-hemispheres-and-prefrontal-cortex (c) McGraw-Hill Education Permission required for reproduction or display  Two-Factor Theory of Emotion (Schachter/Singer) EMOTION: COGNITIVE FACTORS Cognitive labeling Interpret external Perceive cues external stimulus Emotion Physiological arousal EMOTION: BEHAVIORAL FACTORS Facial Feedback Hypothesis facial expression can influence emotions supports the James-Lange theory of emotions (c) McGraw-Hill Education Permission required for reproduction or display EMOTION: SOCIOCULTURAL FACTORS Comparative Perspectives expression of emotions similar across cultures display rules do vary across cultures Computer Communication emoticons  Photo credit: © Photodisc RF, © Photodisc RF, © Paul Eckman, © Paul Eckman (c) McGraw-Hill Education Permission required for reproduction or display 20 EMOTION IS ASSOCIATED WITH Mood- Mood is an affective state. In contrast to emotions or feelings, moods are less specific, less intense and less likely to be provoked or instantiated by a particular stimulus or event. Moods are typically described as having either a positive or negative Temperament- Temperament is the way you tend to behave or the types of emotions you tend to exhibit. Personality- Permanent characteristics and traits in a person. Motivation- Intrinsic and extrinsic  CLASSIFYING EMOTIONS Positive Negative Valence – positive vs. High Ecstasy Fury negative affect Low Contentment Boredom Arousal Level – active and engaged vs. passive and calm Photo credit: © Floresco Productions / age fotostock (c) McGraw-Hill Education Permission required for reproduction or display ADAPTIVE FUNCTION OF EMOTIONS Negative Emotions take immediate corrective action Positive Emotions broaden-and-build model Resilience positive outlook emotional wisdom Photo credit: © Design Pics/Kelly Redinger (c) McGraw-Hill Education Permission required for reproduction or display EMOTIONAL INTELLIGENCE  EMOTIONAL INTELLIGENCE The term ‘Emotional Intelligence’, first coined by psychologists Mayer and Salovey (1990), refers, Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Emotional intelligence can lead us on the path to a fulfilled and happy life by providing a framework through which to apply standards of intelligence to emotional responses and understand that these responses may be logically consistent or inconsistent with particular beliefs about emotion. EMOTIONAL INTELLIGENCE EMOTIONAL SKILL PERSON SHOULD LEARN Emotional competency Emotional maturity Emotional sensitivity  I. EMOTIONAL COMPETENCY EC is the ability to sense, understand, manage and communicate emotion effectively to people.  II. EMOTIONAL MATURITY Emotional maturity is the ability to handle situations without unnecessarily escalating them. Instead of seeking to blame someone else for their problems or behavior, emotionally mature people seek to fix the problem or behavior. They accept accountability for their actions  Ill. EMOT IONAL SENSITIV ITY Emotional sensitivity refers to how often and how intensely a person experiences their emotions. A person with high emotional sensitivity tends to experience emotions more often and more intensely than the average person, whereas a person with low emotional sensitivity tends to experiences emotions less often and less intensely than the average person.