Capture.PNG
Document Details
Uploaded by jlopez59#
Tags
Related
- Edital 79/2024 - Seleção Interna de Servidores - IFSP Campus São José dos Campos - PDF
- Google IT Support Professional Certificate Notes.pdf
- Palm Beach County Fire Rescue Critical Incident Response Call-Out Procedure PDF
- Support Environments and Processes PDF
- Escalating Calls to Supervisors - Serco Business WBT PDF
- Google IT Support Certification - COURSE 1 Technical Support Fundamentals PDF
Full Transcript
# Planning for Good Service (1 of 8) - Key to success: Don't allow circumstances or personalities to affect your commitment to excellence - Most good service for customers of IT support begins with entries in call tracking software - Call Tracking Software - Call tracking software tracks suppor...
# Planning for Good Service (1 of 8) - Key to success: Don't allow circumstances or personalities to affect your commitment to excellence - Most good service for customers of IT support begins with entries in call tracking software - Call Tracking Software - Call tracking software tracks support calls and gives technicians a place to keep their call notes - Initial call for help starts the process by creating a ticket - Ticket is a record of the request and what is happening to resolve it - Stays open until the issue is resolved - Support staff assigned to the ticket document progress in the call tracking system - As an open ticket ages, more attention and resources are assigned to it
