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## **Remote Assistance (1 of 2)** - **Remote Assistance** differs from **Remote Desktop** - A user on the server computer can remain signed in during the remote session, retains control of the session, and can see the screen - Helpful when troubleshooting problems on a computer - **Ways to...

## **Remote Assistance (1 of 2)** - **Remote Assistance** differs from **Remote Desktop** - A user on the server computer can remain signed in during the remote session, retains control of the session, and can see the screen - Helpful when troubleshooting problems on a computer - **Ways to initiate a Remote Assistance session:** - User saves an invitation file and then sends that file to the technician - User can send an automated email through the Remote Assistance app - The user can use Easy Connect (both computers used for the connection must be using Windows) - The technician can initiate a session - Follow steps outlined in text to see how to initiate a Remote Assistance connection by sending an invitation to the technician