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# Deal With Difficult Customers (2 of 3) - When The Customer is Overly Confident: - Compliment the customer's knowledge, experience, or insight - Slow the conversation down - Don't back off from using problem solving skills - Be careful not to accuse the customer of making a mistake...

# Deal With Difficult Customers (2 of 3) - When The Customer is Overly Confident: - Compliment the customer's knowledge, experience, or insight - Slow the conversation down - Don't back off from using problem solving skills - Be careful not to accuse the customer of making a mistake - Even though the customer might be using technical jargon, do not use jargon back to the customer