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## Deal With Difficult Customers (1 of 3) - When The Customer is Not Knowledgeable: - Be specific with your instructions - Don't ask the customer to do something that might destroy settings or files without having them back up first - Ask customer what is displayed on the screen to help...

## Deal With Difficult Customers (1 of 3) - When The Customer is Not Knowledgeable: - Be specific with your instructions - Don't ask the customer to do something that might destroy settings or files without having them back up first - Ask customer what is displayed on the screen to help track keystrokes - Follow along at your own computer - Give the customer plenty of opportunity to ask questions - Compliment the customer whenever you can - If customer cannot help you solve the problem without a lot of coaching, tactfully request that the caller have someone with more experience call you