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# Planning for Good Service (8 of 8) - Work With a Customer on the Phone - Requires more interaction with customers - Technicians must be able to visualize what the customer sees - Patience is required if dealing with a novice user - If call is disconnected, call back immediately - Don'...

# Planning for Good Service (8 of 8) - Work With a Customer on the Phone - Requires more interaction with customers - Technicians must be able to visualize what the customer sees - Patience is required if dealing with a novice user - If call is disconnected, call back immediately - Don't eat or drink while on the phone - If caller must be put on hold, tell them how long it will be before you get back to them - Speak clearly and slowly - Don't complain about your job - Keep small talk upbeat and positive