Capture.PNG

# Planning for Good Service (3 of 8) - Initial Contact with a Customer (continued) - Technicians should be prepared to: - Know: - The problem to be addressed - The urgency of the situation - What computer, software, and hardware need servicing...

# Planning for Good Service (3 of 8) - Initial Contact with a Customer (continued) - Technicians should be prepared to: - Know: - The problem to be addressed - The urgency of the situation - What computer, software, and hardware need servicing - Arrive with a complete set of equipment needed - Greet customer in a friendly manner and shake hands - Listen and ask questions