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# Planning for Good Service (2 of 8) - Initial Contact with a Customer - Customers expect both technical and interpersonal skills - Beginning a phone call professionally - Identify yourself and your organization - Ask for and write down name and number of caller - Fol...

# Planning for Good Service (2 of 8) - Initial Contact with a Customer - Customers expect both technical and interpersonal skills - Beginning a phone call professionally - Identify yourself and your organization - Ask for and write down name and number of caller - Follow company policies to obtain further information - Be familiar with your company's customer service policies - Open up the conversation for the caller to describe the problem