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Uploaded by jlopez59#
Tags
customer service
problem solving
communication
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# Planning for Good Service (4 of 8) - Interview the Customer - As you ask questions: - Take notes - Keep asking questions until you thoroughly understand the problems - Have customers reproduce the problem - Use diplomacy and good manners
# Planning for Good Service (4 of 8) - Interview the Customer - As you ask questions: - Take notes - Keep asking questions until you thoroughly understand the problems - Have customers reproduce the problem - Use diplomacy and good manners
