Application Exercises in Communication (PDF)

# APPLICATION ## EXERCICE 1 Analyze the announcement that appeared in the economic life, below, by presenting in the form of a diagram, the formal components of the corresponding communication situation. Within the framework of developing its distribution network. **Important commercial company...

# APPLICATION ## EXERCICE 1 Analyze the announcement that appeared in the economic life, below, by presenting in the form of a diagram, the formal components of the corresponding communication situation. Within the framework of developing its distribution network. **Important commercial company in Rabat** **Recruits** **A Commercial Director** **Having:** - Higher education (business school) - 5 years of experience minimum in a similar position. Send applications (letter of motivation = CV) to the newspaper. Announcement n °: 45698 **Corrections** | Emetteur | Canal | Recepteur | Message | Divateur | |---|---|---|---|---| | Cordre | Ecit | Pockal demande à la porte | Feed back | Commerciale | ## EXERCICE 2 Specify the different elements of the communication situation for each of the following situations: | Emetteur | Message | Canal | Recepteur | Feed-back | |---|---|---|---|---| | Clients | Error on the invoice | Eoit | Suppliers | Rectify the errors | | Chef | Oral | Secretary | Request the appointment | Instantaneous | ## CASATEXT **X. FURIA** **Commercial Director** **June 05, 2000** **Recipients: Representatives, staff of the billing department** **Subject: Stock shortage** **Service note n° 74** As of today, the stock of cotton printed flowers, reference DN647, is exhausted. This article will not be remanufactured. Therefore, please inform customers who would place an order for this item. - Who is the sender? - **Commercial Director** - Who is the receiver? - **Staff of the Billing Department** - What is the channel? - **Written** - What is the message? - **Reference DN647 is exhausted.** - What is the objective? - **Inform customers about the stock shortage.** - Is it internal or external communication? - **Internal communication** ## EXERCICE 4 Check the appropriate column | Situations | Motivation | Status | Group of belonging | System of reference | |---|---|---|---|---| | Whatever the social position of individuals, they must learn modesty to succeed in their communication. | X | | Each person interprets information in their own way. Most of us rely on our own vision of things, our education, and our culture to judge and interpret events. | X | | Sometimes I don't feel like talking to colleagues, their questions bother me, their comments tire me, and I find most of their jokes unfunny. | X | | At work, Anas uses formal language oriented towards concrete results, he is often serious. With his friends, he’s relaxed and uses a humorous tone. | X | ## EXERCICE 5 Your internship supervisor **Mr. AZIZI** is the technical director of the company, he is married and father of three children and he is passionate about hunting. He spends most of his weekends in a hunting club in **Dar Bouazza** with friends. TAF: complete the table below by specifying the different groups of belonging of Mr. AZIZI, and the role he plays there: | Mr. AZIZI | Group of belonging | Role | |---|---|---| | **La socité** | **Father** | | **Family** | **Member** | | **Class** | | What are the elements that change according to the role and the group of belonging of Mr. AZIZI? ## APPLICATION **EXERCISE 1** - A few days before the festival, a computer failure delays the sending of the programs. **Common** - There is a computer problem, the programs have not been sent. **Familiar** - A few days before the festival, the dispatch of the program had to be postponed due to a computer incident. **Formal** **EXERCISE 2** - Public. - Personal. - Personal **EXERCISE 3** | Situation | Component of non-verbal language | |---|---| | A person who stands with their arms open and their body slightly leaning towards the interlocutor shows enthusiasm and commitment in the conversation. | **Gesture** | | A person who frowns may indicate that they disagree or they are trying to understand something. | **Mimic** | | An employee wearing a neatly tailored suit can be perceived as more competent and serious, which can positively influence his interactions at work. | **Physical Appearance**| | A teacher raises their voice to get the class’s attention and highlight the importance of what they are saying. | **Paralanguage** | | A smile generally indicates joy, friendship, or approval. | **Paralanguage** | | Taking a pause before responding to a difficult question can indicate hesitation or the importance of reflection. | **Paralanguage** | | A person wearing expensive jewelry or designer clothes might be perceived as having a high social status. | **Physical Appearance** | | Direct eye contact can express attention or sincerity, while a shifty gaze can indicate embarrassment or lying. | **Gaze** |