Learning Journey: Analyzing Business Processes with SAP Signavio Solutions Quiz PDF

Summary

This is a knowledge quiz about analyzing business processes using SAP Signavio Solutions. Questions cover process management, BPM, and value chains. It also touches on topics like digital transformation and process mining.

Full Transcript

**Learning Journey: Analyzing Business Processes with SAP Signavio Solutions** **Knowledge quiz** **Q1. Which answers are correct about process management?** - Operational process management focuses on tasks and responsibilities in processes. - Strategic process management includes the a...

**Learning Journey: Analyzing Business Processes with SAP Signavio Solutions** **Knowledge quiz** **Q1. Which answers are correct about process management?** - Operational process management focuses on tasks and responsibilities in processes. - Strategic process management includes the alignment of the company\'s processes to the overall company goals. **Q2. There are 3 levels to focus on in Business Process Management (BPM). The strategic, operational, and technical level. What does the operational level focus on?** - It focuses on getting a comprehensive insight into specific processes. **Q3. What is true about End-to-End processes?** - The process does not consider departmental boundaries. It starts with the customer demand and ends with the fulfillment of the customer need, regardless how many departments are involved. **Q4. What is true about value chains?** - The recommended number of levels is between 3 and 5. - The number of levels is not fixed. They depend on the business structure of a company and their processes. **Q5. Which of the following statements is true?** Value chains are just one concept, which provides an entry point to business processes. **Q1. All processes and their included information can be viewed by all hub users.** - False **Q2. What are additional information you could access by clicking on elements of a process diagram?** - How-to guidance provided as documents. - Dictionary entries. - Documentation to further describe a task. **Q3. What are some benefits of the SAP Signavio Process Collaboration Hub?** Provide a central knowledge portal for the business processes of a company. Provide feedback on processes (e.g. if content is outdated). **Q4. What\'s possible for Hub users?** - Navigate through the value chain and process levels - Click on tasks and objects to get additional information - Identify all process where a certain role / department is responsible - Provide comments / feedback on process content **Q5. True or false? The SAP Signavio Process Collaboration Hub is mainly for process modelers.** - False **Q1. Which statements are correct about cases in process mining?** - Cases are grouped in variants - Cases are defined by a one-time execution of the process **Q2. Which statements are correct about variants in process mining?** - A variant is defined by a set of cases following the same process flow. - Each variant is unique. **Q3. What does 'digital transformation' mean (for companies)?** - The switch from analog service offerings to remote/digital ones (e.g. remote consulting services or offering company related apps). - Using digital technologies and implementing a digital infrastructure to adapt to the global market and customer expectations. **Q4. To which capability does the following use case belong: Figure out the most executed branch in a process (as-is).** - Process Discovery **To which capability does the following use case belong: Identify the share of non-conformant cases.** - Process Conformance **To which capability does the following use case belong: Check if the overall revenue hits the target.** - Process Performance **Q5. Which statement is correct about events in process mining?** - An event log needs to contain the case ID, name and timestamp for each event **Q6. How does Process Conformance help companies**? - Develop measures to ensure conformance - Identify the total of nonconforming cases - Identify the root course of each case **Q7. What are typical triggers for a process mining project?** - Known or unknown process inefficiencies - Insecurity of compliance and potential risks - Missing performance indicators and monitoring **Q8. What is the goal of Process Mining?** - Transform system (raw) data into actionable process insights **Q9. Process Mining is...** - An analytical discipline to gain deep process understanding **Q10. What is the benefit of a digital footprint?** - Allows you to visualize a process in a step-by-step journey **Q1. \"What\'s the average cycle time and what outliers exist?\" Choose the right widget type to answer this question**. - Distribution **Q2. What can help to analyze and structure a larger process?** - Creating multiple chapters to focus on specific cases by setting a filter. - Creating different investigations for different analytical topics. **Q3. What is the Breakdown widget used for?** - to group your data and display it as a bar chart - to create a group of your data and show it as a histogram - to sum all your data and display it as a bar chart **Q4. Select all correct statements.** - The Distribution widget visualizes the frequency and spread of data - The Process Discovery widget is the first widget, which gets auto-created by the system after creating a new investigation. - The Breakdown widget includes all variants but shows only one single aggregated value. **Q5. What is true about Filters?** - Can be set on widget, chapter and investigation level. **Q6. What widgets can be used to identify the most executed path of a process?** - Variant Explorer - Process Discovery **Q7. What\'s the capability of Process Conformance Widget?** - Shows the process and its variants. - Shows the process as it is defined in the process model. - Shows the process flow of the actual data. **Q8. What cannot be displayed with the Distribution widget?** - Average of an Attribute **Q9. \"In which month did we receive the most orders\"? Choose the right widget type to answer this question.** - Over time widget **Q10. Select all widget types requiring a linked process model to be used.** - Process Funnel - Diagram - Process Conformance **Q11. What do we need to do to create a Breakdown Chart of our orders by city?** - Attribute: Case, Function: Count, Group by: City **Q12. What can be uploaded to SAP Signavio Process Intelligence for investigations?** - Data sets - Process models **Q1. Why does data need to be transformed?** - Because the data needs to be linked to its specific case **Q2. What is true about the Standalone Connector?** - Uses the SAP Signavio Process Intelligence API. - Handles data exchange between SAP Signavio Process Intelligence and the source system, which is not covered by standard connectors. - ETL scripts need to be configured and run externally. **Q3. What are the 3 ETL components that SAP Signavio uses to set up Data Pipelines?** - Data Source Management, Integration Management, Data Model Management **Q4. What does ETL stand for?** - Extraction, Transform, Load **Q5. What\'s the minimum data requirement for a case?** - Case ID, event name identifier, and event timestamps **Q6. What are the 3 parts of SAP Signavio ETL?** - Integration Management - Data Model Management - Data Source Management **Q7. What\'s the first step in Data transformation?** - Definition of target format **Q8. What\'s true about case IDs?** - Determines, where a process starts and ends from a data perspective **Q9. What must all cases have?** - Case ID, event name identifier and event timestamps **Q10. Why does data need to be transformed?** - To ensure they are uniformed and standardized. **Q1. Which of the following are components of a SiGNAL query?** - Date functions - Aggregations - Math functions - Conditional functions - Sort **Q2. What is the main function of SiGNAL?** - With SiGNAL you are able to create more in depth process queries for process analysis in Signavio. **Q3. Which one of these groups belong to the SiGNAL Library & Metrics?** - Automation, Cycletime, Dropouts, Conformance, Changes, SLAs **Q4. A SiGNAL Metric is a packaged and editable SiGNAL statement to calculate and analyze metrics leading to business insights.** - True **Q5. Is SiGNAL equal to SQL?** - No, SiGNAL is just SQL oriented and does not have the same queries, e.g. inner joins? **Q6. What does SiGNAL mean?** - SiGN = Signavio, A = Analytics, L = Language **Q1. In this case study, the filters showed us that 367 items were incomplete in Department 0001.** - True **Q2. If you select the end-to-end process, Lead to Cash, you will only see only those process flows that are relevant for Lead to Cash.** - True **Q3. What can you do with Process Insights?** - Connect your SAP ERP applications - Obtain insights from your process - Analyze business inefficiencies **Q4. Upon account setup, who is the default global account administrator**? - Main IT contact listed on your contract **Q5. These are the 4 steps for Onboarding: 1. Subscribe to the application, 2. Configure your identity provider, 3. Manage users, 4. Set up data collection.** - True **Q1. When guided analysis is offered for a process flow, what information is provided?** - Guidance on how to analyze typical improvement opportunities - Technical information about the tables and fields considered - Most relevant filters to use **Q2. Where do you find the guided analysis?** - In the Reference Guide for Business Content accessible directly within SAP Signavio Process Insights **Q3. With Process Insights you can\...** - analyze business inefficiencies - connect your SAP ERP applications - obtain insights from your process **Q4. Within a guided analysis, you get information on how to identify and analyze typical improvement opportunities for a specific performance indicator.** - True **Q1. What are the core capabilities of Process Variant Analysis?** - Assess process variants using lead times and blockers. - Identify the main process variant. **C\_SIGDA\_2403: SAP Certified Associate - Process Data Analyst - SAP Signavio** Sample Questions: **What can be configured in a Source Data of a Process Data Pipeline?** - \*Data to be pseudonymized / Source system connection details - Columns to be extracted - Tables to be extracted **Throughout processes and operations every detail gets recorded. These details leave a trace. What is the trace typically called?** - Digital Footprint **How does plug and gain by SAP Signavio fit into the context of process mining projects?** - The plug and gain approach delivers process mining content for specific predefined process flows. - Process mining is considerably accelerated by plug and gain where process flows and process data are available. **What does process transparency mean in the context of Business Process Management?** - Structure all processes and provide drill-down navigation from the value-chain level to the actual process. - Model and design the processes to grasp all relevant information at a glance. **What are the main use cases of plug and gain by SAP Signavio?** - Continuous improvement projects in ECC or S/4HANA - SAP S/4HANA Transformations **With SiGNAL it is possible to use different date functions. What is DATE\_TRUNC used for?** - To limit timestamps to certain units of time - To remove details of timestamps **What are typical processes that are \"mined\"?** - Lead-To-Order - Purchase-to-Pay - Issue-To-Resolution Actual Questions: **What are the three process-related areas which are in focus for Business Process Management?** - Process Improvement - Process Transparency - Process Implementation **What can be done during Process Documentation to start capturing the fundamental process information?** - Running workshops with process participants - Creating process-related surveys - Conducting process interviews **What is at the heart of the SAP Signavio Process Transformation Suite?** - SAP Signavio Process Collaboration Hub **What can you access from the Menu of the SAP Signavio Process Collaboration Hub?** - process diagrams - all journey models in your workspace and favorite ones - news feed with all updates in the hub - your favorite and recently viewed diagrams **In the SAP Signavio Process Collaboration Hub, how can you complete your tasks from workflows?** - From the Menu, click on Tasks **in the SAP Signavio Process Collaboration Hub, how can you open further investigations?** - From the Menu, click on Investigations **From where can you access workflow tasks?** - SAP Signavio Process Governance **From where can you access your analyses?** - SAP Signavio Process Intelligence **In the SAP Signavio Process Collaboration Hub, where can you quickly navigate through the processes of the organization?** - Process landscape **In the SAP Signavio Process Collaboration Hub, where can you find specific processes, content, and dictionary entries?** - With the search function - Use the filter option below the search field for a more specific result **In the SAP Signavio Process Collaboration Hub, how do you access additional information about the process?** - By clicking on elements **If you are viewing a process, where can you get further information and a detailed description?** - Under the section Legend In the SAP Signavio Process Collaboration Hub, how do you mark the processes you will use every day as favorite? - By clicking on the Star icon **How to collaborate on processes in the SAP Signavio Process Collaboration Hub?** - Open the comment section by clicking on the speech bubbles above the diagram - Comments can be created for the whole diagram or for individual items, such as steps or gateways **What is a process variant?** - A variant is a set of cases with the same process flow (same choices, activities, events). **What are the three important capabilities of Process Mining?** - Process Discovery - Process Conformance - Process Performance **Process Performance helps companies to:** - Create and evaluate measures for improvements - Benchmark performance (e.g. of different regions) - Monitor the overall performance process in real-time to react more quickly in case of changes **What are the benefits of Process Mining?** - Process standardization - Reduced costs - Faster reaction time - Resolved bottlenecks - Ensured compliance **What are the roles in process mining?** - Process Modeler & Process Owner - Process Analyst - Data & IT Expert **For a Process Intelligence investigation, you will need at least an extracted event log which should contain the following:** - Unique case ID number - Timestamp - Activity name **What are the 3 parts of SAP Signavio ETL?** - Integration Management - Data Model Management - Data Source Management **How to request activation of SAP Signavio Process Intelligence?** - via a support ticket **What needs to be done before you start uploading and analyzing the data?** - Step 1 - Create a New Process **How to Structure an Investigation?** - Processes represent transactional data - One investigation covers ideally (only) one specific topic - Chapters allow a breakdown for clarity and filtering **What are the two widgets that visualize process flows (variants) by backtracking the executed events?** - Process Discovery - Variant Explorer **What is the first widget of every investigation that provides a view of the actual process flow from the standpoint of events?** - Process Discovery Widget **What are the key points about filters?** - Filters are additive - Filters can be applied on the investigation, chapter, or even widget level - Filters add or remove cases from the data - Filtering impacts the widgets in the investigation **Which Flow Widgets can an analyst use to understand and explore the \"as-is\" process flow when analyzing process performance?** - Value (aggregates case data) - Breakdown (generate a bar chart from data) **Which aggregation functions are available?** - SUM - COUNT - AVG - MIN - MAX **What are the time oriented widgets that display developments in your process over time?** - Over time - Distribution **What are the widgets that relate to your process model?** - Process Conformance - Process Funnel (width of lines indicate how much \'traffic\' is following a particular pathway) - Diagram **To setup monitoring widgets in the SAP Signavio Process Collaboration Hub, what do you need to copy first?** - Widget ID **What feature allows you to quickly export event logs from the executed workflows and perform process analysis with SAP Signavio Process Intelligence?** - Workflow mining **What are the steps for data extraction from muliple systems?** - Define the process scope - Identify the relevant business objects - Identify the required systems and tables **Why does the data need to be transformed?** - it is important that the data is uniform and standardized - the data is aligned to a specific target format, to ensure that the extracted data is linked to their specific cases **What is a standalone connector?** - it handles the communication between the source system and SAP Signavio Process Intelligence - if the source system is not covered by one of the standard connectors in SAP Signavio Process Intelligence (or any other third party systems) - uses API to push the data to a process within the system when the ETL scripts need to run externally (outside of SAP Signavio Process Intelligence) **SiGNAL vs SQL** - SiGNAL is not able to create inner joins like SQL - SiGNAL is not in data table format - SiGNAL is used to start queries **What is a query?** - A query is a request for information (in computer programming, the information comes from a database) **What are the SiGNAL functions?** - AVG() - COUNT() - SUM() - MIN() - MAX() - COUNT(DISTINCT) - FIRST() - LAST() - BOOL\_OR - BOOL\_AND **How can users create metrics?** - Add metrics from the library - Create own metrics - Upload metrics from a json file **Which color-coded boxes are just for informative purposes and do not indicate a blocker?** - Blue **Reference Guide with Guided Analysis is available for:** - some process flows **What is internal benchmarking?** - it is looking within your own company to determine the best methods for conducting business (vs. external benchmarking to compare performance with industry peers) - to compare your performance organization-wide, using different entities to identify where best practices are not being applied **SAP Signavio Process Insights offers** - Process flows - Performance indicator - Correction/Innovation recommendations **What are the benefits of guided analysis?** - No need to be an expert to analyze process performance and understand the context of the provided content - Supports you to focus on one area at a time and drill down to root causes - Resolve process challenges much faster by knowing which actions to take **What are the sections of the guided analysis?** - When to Use This Process Flow - Typical Improvement Opportunities - Most Relevant Filters - Stages, Blockers, and Other Information - Related Content for Further Analysis

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