Business concepts questions for students.docx

**1.Someone who is self-aware, self-confident, and respectful in their communication style practices** a. Assertive Communication b. Angry communication c. Careful communication d. Self-imposed communication **2. When Olga tells her client, \"You really should look for another employment si...

**1.Someone who is self-aware, self-confident, and respectful in their communication style practices** a. Assertive Communication b. Angry communication c. Careful communication d. Self-imposed communication **2. When Olga tells her client, \"You really should look for another employment situation if you want your neck to feel better,\" she is:** A. Breaking the law by counseling the client B. Supporting the client's health and wellness with appropriate advice C. Enhancing communication by giving the client guidance on next steps for better health D. Blocking communication by promoting her opinion as appropriate for the client. **3. If I listen to others effectively, have compatible verbal and nonverbal behaviors, and am willing to share information, I practice:** A. Reverse communication B. Aggressive communication C. Passive communication D. Active communication **4. The ability to identify with and understand another person\'s feelings and difficulties is referred to as:** A. **Empathy** B. **Congruence** C. **Assertiveness** D. **Verbal encouragement** **5. A client shows up late for a massage appointment; the practitioner says, \"Oh no, I\'m afraid you are late! I\'m sorry but I must end the appointment at 2:00 because I will get in trouble if I don\'t. I hope that is OK with you.\" This demonstrates a(n):** A. **Aggressive relating style** B. **Assertive relating style** C. **Passive relating style** D. **Emotional intelligence** **6. When Sarah takes part in group discussions at clinic team meetings, she dominates the conversation and has difficulty hearing the views of others. She exhibits a(n):** A. Aggressive relating style B. Passive relating style C. Assertive relating style D. Congruent relating style **7. When a person is present, but not fully engaged with what a speaker is communicating, it is called** A. **Calm listening** B. **Assertive listening** C. **Active listening** D. **Passive listening** **8. Keeping calm and in control, despite the stress and pressure from an outside force, is called:** A. **Self-regulation** B. **Incongruence** C. **Intelligence quotient** D. **Positive attunement** **9. The desire to learn or know more about something or someone is the quality of:** a. **Motivation** b. **Empathy** c. **Dependability** d. **Curiosity** **10. Your client asks you to perform manual lymphatic drainage because she has previously received it from another practitioner with great results. You have not been formally trained in this technique, but you have watched some online videos and received the work as well. Providing this technique without formal training would be:** A. **Unacceptable and outside the scope of practice** B. **Acceptable if you inform your client that you are not trained.** C. **Acceptable since you have some informal video training.** D. **Unacceptable unless you obtain permission from her physician.** **11. Trustworthiness and reliability reflect someone\'s:** A. Motivation B. Dependability C. Empathy D. Congruence **12. Accepted standards of professional conduct are called:** A. Congruence B. Empathy C. Honesty D. Ethics **13. Acting through personal leadership of self or others is known as:** A. Integrity B. Congruence C. Empathy D. Initiative **14. Clean and modest dress, good personal hygiene, and the use of good manners all contribute positively to a practitioner\'s:** A. Positive attunement B. Competence Posture C. Professional image D. Ethical posture **15. Requiring practitioners to have a good understanding of common pathologies and chronic pain conditions is an example of employer:** A. Regulations B. Expectations C. Rationale D. Ethics **16. If applying for a job at a hospice, highlight your hospital internship and other work with terminally ill patients in this section of a cover letter:** A. Body B. Conclusions C. Opening D. References **17. You would briefly state the job you are applying for, how you learned about it, and your qualifications for the job in this section of a cover letter:** A. Body B. Conclusions C. Opening D. References **18. Julie often shows up for her clinic shift in a low-cut shirt and her hair tied in a messy knot. She often uses inappropriate language in front of clients. Julie\'s supervisor calls her in to discuss her:** A. Professional image B. Adherence to laws C. Honesty D. Ethics **19. Which of the following will offer you the most protection in the event a client at the spa where you work files an injury claim against you?** A. Vouchers B. Professional references C. Referral lists D. Friend verifications **20. The phrase, \"To obtain a position as a massage therapist at a leading spa where I can use my massage skills to improve client wellness,\" belongs in this section of a resume:** A. Work experience B. Education history C. References D. Job objective **21. The entry, \"Spa Certificate, June 2005, Massage Therapy Institute, Any Town, Any State, 200 hours, Combined GPA 3.66,\" belongs in this section of a resume:** A. Education history B. Work experience C. References D. Job Objective **22. A statement on a resume that summarizes what sort of work an applicant is hoping to do is called a(n):** A. References entry B. Job objective\< C. Education history entry D. Work experience entry **23. A section of a resume that lists training programs, certifications, and degrees earned is known as:** A. Education History B. Work experience C. Contact information D. References **24. What is the letter of introduction accompanying a resume?** A. Resume B. Transcripts C. Cover letter D. References **25. Requiring practitioners to have a good understanding of common pathologies and chronic pain conditions is an example of employer** A. Rationale B. Expectations C. Ethics D. Regulations **26. Pick out the most relevant qualifications listed in your resume and discuss them in detail to demonstrate your suitability for the job in this section of a cover letter:** A. Opening B. Body C. References D. Conclusions **27. A detailed, written plan that outlines future professional goals, continuing education, and self-growth opportunities is a:** A. Business vision B. Career plan C. Personality assessment D. Business mission **28. The group of customers a business wants to attract is its:** A. Business market B. Focus group. C. Target market D. Demographic needs group **29. What is a financial document that shows changes in money available over a fixed period?** A. Cash flow statement B. Profit and loss statement C. Contingency sheet D. Balance sheet **30. A strategy for choosing promotional and advertising materials to help you reach your target audience is a:** A. Marketing Plan B. Career plan C. Contingency plan D. Business plan **31. What do you call the taxes an individual withholds and pays to the IRS for him or herself?** A. Sales tax B. Self-employment C. Personal exemption tax D. Profitability tax **32. The approachability of a business, including safe and free parking for customers, accommodating entryways, etc., is called:** A. Zoning restrictions B. Contingency access C. Personal property restriction D. Ease of access **33. A written plan that describes the details for creating and operating a specific business is called a:** A. Balance sheet B. Business mission C. Career vision D. Business plan **34. Preparing for unforeseen emergencies is called:** A. Contingency planning B. Demographic planning C. Competition planning D. Liability insurance **35. Activities or offers that increase a professional\'s visibility to the public is called:** A. Publicity B. Target Market Analysis C. Promotion D. Demographic analysis **36. Insurance that covers an individual\'s expenses in the event of work-stopping illness or injury is called:** A. Disability insurance B. Health insurance C. Personal Property insurance D. Liability insurance **37. The federal income tax, social security tax, and Medicare tax an employer withholds from employees\' wages and pays to the IRS is called:** A. Employment tax B. Property tax C. Self-employment tax D. Sales tax **38. When choosing a location for your private practice office space, what is the most important factor to consider?** A. Zoning of the office space B. Proximity to your home C. Access to other health care providers D. Cost of office rent **39. What is a financial document that details how a business performed financially for a certain period?** A. Business plan B. Cash-flow statement C. Balance sheet D. Profit and loss statement **40. Scheduling, cleaning, hiring, and security are all components of:** A. Informed consent B. Clinic management C. Client feedback D. Bookkeeping protocol **41. The permit necessary for a business to operate in a particular location based on land-use regulations is a(n)** a. Services permit b. Zoning permit c. Signage permit d. Occupational permit **42. If a client has an adverse reaction to a lotion used during a service, this type of insurance protects the business from liability:** A. Business personal property insurance B. Slip and fall coverage. C. Product liability insurance D. Practitioner liability insurance **43. What you want your business to accomplish, as well as noting the people it helps and the problems it solves, are parts of a:** A. Profit and loss statement B. Business mission C. Career plan D. Balance sheet **44. Information about session cancellations, filing complaints against practitioners, and what happens when a client arrives late for a session are part of:** A. Client rights B. Business policies C. Statements of business vision D. Ethical proclamations **45. A Federal Tax Identification Number, required by businesses structured as corporation or that hire employees, is commonly referred to as a(n):** A. Limited liability identification number B. Federal financial identification profile C. Tax personal identification number D. Employer identification number **46. If you incur business property losses that result from flood, fire, or theft, you would be covered by this kind of insurance:** A. Product liability B. General liability C. Professional Liability D. Business personal property **47. If a client is injured by a practitioner during a service, this type of insurance protects the practitioner:** A. Product liability B. Professional liability insurance C. General liability insurance D. Business personal property insurance **48. A legal document that allows a person to run a business out of their home is known as a:** A. Home operating permit B. Zoning permit C. Employment Identification number D. Business license **49. Client payments for services are known as:** A. Taxes B. Retail Sales C. Revenue D. Net expenses **50. A business structure in which the individual is personally liable is a:** A. Limited liability company B. Corporation C. Sole proprietorship D. Corporate proprietorship **51. Personal expenses related to medical care for illness or injuries can be reimbursed by:** A. Health insurance B. General liability insurance C. Disability insurance D. Professional liability insurance 52\. **You would briefly state the job you are applying for, how you learned about it, and your qualifications for the job in this section of a cover letter:** A. Body B. References C. Opening D. Conclusions **53. You would request an interview and thank a reader for his or her time and consideration in this section of a cover letter:** A. References B. Conclusion C. Body D. Opening **54. Which of the following will offer you the most protection in the event a client at the spa where you work files an injury claims against you?** A. Individual professional liability insurances B. The spa's professional liability insurance C. The client's health insurance D. Individual general liability insurance **55. If you are hired by a business owner to perform particular duties for a set fee, and income tax is withheld, you are:** A. A corporation B. Self-employed C. An employee D. An independent contractor **56. Insurance that protects a professional from claims due to client injury is:** A. Product liability B. Disability C. Preventative liability D. Professional liability **57. The education a person pursues after obtaining credentials in a particular profession is called:** A. Diploma assessment B. Certification C. Continuing education D. Association membership **58. While talking to his supervisor about other practitioners at the clinic, Jim said, \"The only problem with Steve is that he is a left-wing radical and is overly pushy about advancing \'green\' practices at the clinic.\" This is an example of the communication blocker known as:** A. Labeling B. Inappropriate reassurance C. Equalizing D. Pseudo-psychoanalysis E. 59\. Personal Growth- 60\. Independent contractor,.