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Possible Vocabulary -\ Chapter 9 -- blog, collaborative consumption, mashup, Really Simple Syndication (RSS),\ social capital, social commerce, social network, Web 2.0, wiki\ Chapter 10 -- ad hoc (on-demand) reports, comparative reports, drill-down reports, exception\ reports, key indicator reports,...

Possible Vocabulary -\ Chapter 9 -- blog, collaborative consumption, mashup, Really Simple Syndication (RSS),\ social capital, social commerce, social network, Web 2.0, wiki\ Chapter 10 -- ad hoc (on-demand) reports, comparative reports, drill-down reports, exception\ reports, key indicator reports, routine reports, transaction, Enterprise Resource Planning (ERP)\ systems, ERP II systems, transaction processing system (TPS)\ Chapter 11 -- bullwhip effect, collaborative CRM system, customer-facing CRM applications,\ customer relationship management (CRM), customer touch point, extranets, pull model, push\ model, supply chain, supply chain management (SCM), vertical integration\ Chapter 12 -- business analytics (BA), business intelligence (BI), data mining, descriptive\ analytics, predictive analytics, prescriptive analytics, productivity\ Chapter 13 -- feasibility study, application portfolio, IT strategic plan, IS operational plan,\ systems development life cycle (SDLC), systems analysis, users

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