Vocabulary Quiz on Chapters 9-11

Chapter 9: Web and Social Media Concepts

• Blog: A platform for sharing written content, often chronicling personal views and news.
• Collaborative Consumption: Shared use of goods and services among participants, promoting sustainability.
• Mashup: A web application that combines data and functionality from different sources to create a new application.
• Really Simple Syndication (RSS): A web feed format for delivering regularly updated web content, enabling users to subscribe to updates.
• Social Capital: The value derived from relationships and networks, allowing individuals to leverage social connections for various benefits.
• Social Commerce: The intersection of social media and e-commerce, facilitating buying and selling through social networks.
• Social Network: An online platform enabling users to create and share content or participate in social networking.
• Web 2.0: Refers to the second generation of the web, characterized by user-generated content and interactivity.
• Wiki: A collaborative web platform allowing users to create, edit, and manage content collectively.

Chapter 10: Reporting and Systems

• Ad Hoc (On-Demand) Reports: Custom reports created as needed, without a pre-defined schedule.
• Comparative Reports: Reports that compare metrics or performance across different time periods or categories.
• Drill-Down Reports: Detailed reports that allow users to explore data at various levels of granularity.
• Exception Reports: Highlight unusual occurrences or anomalies outside predefined thresholds.
• Key Indicator Reports: Summarize vital performance indicators to monitor progress and outcomes.
• Routine Reports: Regularly scheduled reports providing consistent data updates.
• Transaction: An exchange or interaction that adds value to business processes.
• Enterprise Resource Planning (ERP) Systems: Integrated systems managing core business processes across various departments.
• ERP II Systems: Next generation of ERP solutions, expanding beyond core business functions to include collaboration with external partners.
• Transaction Processing System (TPS): Systems that manage day-to-day transaction data efficiently.

Chapter 11: Customer and Supply Chain Management

• Bullwhip Effect: The phenomenon whereby small changes in consumer demand cause larger fluctuations in supply chain demand.
• Collaborative CRM System: Customer relationship management systems that facilitate collaborative efforts between businesses and customers.
• Customer-Facing CRM Applications: Tools that directly interact with customers to enhance service and satisfaction.
• Customer Relationship Management (CRM): Strategies and technologies used by companies to manage interactions with current and potential customers.
• Customer Touch Point: Any interaction point where customers engage with a business or brand.
• Extranets: Private networks allowing controlled access to external partners, suppliers, or customers.
• Pull Model: A supply chain strategy driven by customer demand, where products are 'pulled' through the supply chain.
• Push Model: A supply chain model where products are 'pushed' through based on forecasts and production schedules.
• Supply Chain: The interconnected network of businesses involved in producing and delivering products.
• Supply Chain Management (SCM): Coordination of all activities involved in sourcing, procurement, conversion, and logistics.
• Vertical Integration: The consolidation of business operations at different stages of production within the same industry.

Chapter 12: Data and Analytics

• Business Analytics (BA): Tools and techniques used to analyze data for informed decision-making and strategic planning.
• Business Intelligence (BI): Technologies and practices for collecting, analyzing, and presenting business data.
• Data Mining: The process of discovering patterns and knowledge from large amounts of data.
• Descriptive Analytics: Techniques used to analyze historical data for insights into past performance.
• Predictive Analytics: Techniques that use statistical models and machine learning to forecast future outcomes based on historical data.
• Prescriptive Analytics: Advanced analytics that provides recommendations for actions based on predictive insights.
• Productivity: Measure of efficiency that evaluates the output of a process relative to input.

Chapter 13: IT Planning and Systems Development

• Feasibility Study: Assessment of the practicality and viability of a proposed project or system.
• Application Portfolio: A collection of software applications maintained and used by an organization.
• IT Strategic Plan: A comprehensive plan that outlines how technology will support business goals over a specific period.
• IS Operational Plan: Plan detailing how information systems will enhance operations within an organization.
• Systems Development Life Cycle (SDLC): A methodical process for planning, creating, testing, and deploying information systems.
• Systems Analysis: The discipline of studying systems to identify requirements and develop solutions.
• Users: Individuals or groups who interact with an information system and are critical to its success.

Test your knowledge on essential vocabulary from Chapters 9 to 11, covering concepts such as Web 2.0, collaborative commerce, ERP systems, and the bullwhip effect. This quiz will challenge your understanding of social networks, reporting types, and CRM systems. Perfect for students looking to enhance their grasp of these crucial terms!