Management 13e, Global Edition (Robbins) PDF

Management, 13e, Global Edition (Robbins) Chapter 1 Managers in the Workplace 1) Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________. A) performing clerical duties B) personal achie...

Management, 13e, Global Edition (Robbins) Chapter 1 Managers in the Workplace 1) Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________. A) performing clerical duties B) personal achievement C) helping others accomplish their work goals D) supervising groups rather than individual employees Answer: C Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.1: Explain why managers are important to organizations Classification: Application 4) As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization. A) directors B) managers C) subordinates D) line workers Answer: B Diff: 1 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Application 1 Copyright © 2016 Pearson Education, Ltd. 5) Alice is responsible for getting work done through others. Alice is a ________. A) consultant B) middle manager C) supervisor (ng giám sát)/ first-line manager D) top manager Answer: C Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Application 6) An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________. A) an assembly line worker B) a laborer C) a manager D) a salesperson Answer: C Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Concept 7) Supervisor is another name for ________. A) team leader B) middle manager C) first-line manager D) top manager Answer: C Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Concept 8) A ________ is an example of a first-line manager. A) division manager B) store manager C) regional manager D) shift manager Answer: D Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Concept 2 Copyright © 2016 Pearson Education, Ltd. 9) Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________. A) top manager B) nonmanagerial employee C) middle manager D) first-line manager Answer: D Diff: 1 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Application 10) Managers with titles such as regional manager, project leader, or division manager are ________. A) first-line managers B) top managers C) production managers D) middle managers Answer: D Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Concept 11) Ben, a production plant manager, reports to Dan, a general manager. Ben and Dan are ________. A) top managers B) middle managers C) supervisors D) first-line managers Answer: B Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Application 12) ________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. A) Middle managers B) Top managers C) Production managers D) Research managers Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Concept 3 Copyright © 2016 Pearson Education, Ltd. 13) Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________. A) first line manager B) middle manager C) top manager D) nonmanager Answer: B Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Application 14) ________ have titles such as executive vice president, chief operating officer, and chief executive officer. A) Supervisors B) Middle managers C) First-line managers D) Top managers Answer: D Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Concept 15) Kenneth is a vice president of operations. His position would be regarded as a ________. A) top manager B) supervisor C) middle manager D) first-line manager Answer: A Diff: 2 AACSB: Analytical thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Application 4 Copyright © 2016 Pearson Education, Ltd. 16) Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________. A) strategic partnership B) coalition C) organization D) affinity group Answer: C Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Application 17) The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________. A) traditional committee structure B) traditional pyramid structure C) modern matrix structure D) flexible structure Answer: B Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Application 18) If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________. A) efficient but ineffective B) efficient and effective C) effective but inefficient D) neither effective nor efficient Answer: A Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Application 5 Copyright © 2016 Pearson Education, Ltd. 19) Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________. A) planning B) organizing C) leading D) controlling Answer: A Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.2: Tell who managers are and where they work Classification: Application 6 Copyright © 2016 Pearson Education, Ltd. 26) Donald's ability to complete activities efficiently and effectively with and through other people is known as ________. A) management B) leadership C) entrepreneurship D) delegation Answer: A Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 7 Copyright © 2016 Pearson Education, Ltd. 27) ________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them. A) Leading B) Managing C) Planning D) Organizing Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 28) Which of the following is an example of an efficient manufacturing technique? A) reducing product costs B) increasing the amount of time to manufacture products C) increasing product reject rates D) meeting customers' rigorous demand Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 29) Wasting resources is considered to be an example of ________. A) inefficacy B) ineffableness C) inefficiency D) ineffectiveness Answer: C Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 30) An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________. A) increased its equity B) increased its efficiency C) increased its effectiveness (if lower the cost) D) increased its effort Answer: B Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 8 Copyright © 2016 Pearson Education, Ltd. 31) Ellen's ability to produce the same amount of product with fewer personnel is a reflection of her ________. A) effectiveness B) organizing skills C) leadership D) efficiency Answer: D Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 32) Effectiveness is associated with ________. A) reducing inventory B) decreasing production time C) doing the right things D) doing things right Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 33) Whereas efficiency(qtrình) is concerned with the means of getting things done, effectiveness(kqua) is concerned with the ends, or attainment of organizational goals. A) effectiveness; efficiency B) efficiency; effectiveness C) effort; efficiency D) efficiency; experience Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 34) The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager. A) leadership B) effectiveness C) efficiency D) attention to detail Answer: B Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 9 Copyright © 2016 Pearson Education, Ltd. 35) If Fiona accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________. A) efficient, but ineffective B) a leader, but not a top manager C) project oriented, but not effective D) effective, but inefficient Answer: D Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 36) More than a hundred years ago, Henri Fayol proposed that managers performed five functions. They were ________. A) planning, organizing, directing, evaluating, and controlling B) organizing, directing, coordinating, evaluating, and controlling C) planning, organizing, directing, coordinating, and controlling D) planning, organizing, commanding, coordinating, and controlling Answer: D Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 37) Today, the basic management functions include ________. A) planning, organizing, commanding, and coordinating B) planning, organizing, coordinating, and controlling C) planning, organizing, directing, and controlling D) planning, organizing, leading, and controlling Answer: D Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 38) Establishing strategies for achieving organizational goals is a part of the ________ function. A) leading B) coordinating C) planning D) organizing Answer: C Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 10 Copyright © 2016 Pearson Education, Ltd. 39) When Gavin decides as to how many units of output his employees should produce, he is performing which of the following management functions? A) controlling B) leading C) planning D) organizing Answer: C Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 40) Organizing includes ________. A) setting organizational goals B) hiring organizational members C) motivating organizational members D) determining who does what tasks Answer: D Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 41) The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in ________. A) planning B) organizing C) leading D) controlling Answer: B Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 11 Copyright © 2016 Pearson Education, Ltd. 42) Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________. A) planning B) organizing C) leading D) controlling Answer: C Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 43) Motivating subordinates is primarily associated with the management function of ________. A) planning B) organizing C) leading D) directing Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 44) When Fred tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions? A) controlling B) leading C) negotiating D) delegating Answer: B Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 45) The process of monitoring, comparing, and correcting is called ________. A) controlling B) planning C) leading D) evaluating Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 12 Copyright © 2016 Pearson Education, Ltd. 46) When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions? A) controlling B) leading C) evaluating D) monitoring Answer: A Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 47) ________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles. A) Henri Fayol B) Abraham Maslow C) Henry Mintzberg D) Peter Drucker Answer: C Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 48) According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature. A) informational B) interpersonal C) technical D) decisional Answer: B Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 49) The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles. A) interpersonal B) informational C) technical D) decisional Answer: B Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 13 Copyright © 2016 Pearson Education, Ltd. 50) When Brandi is sharing with her team members the information she received at this morning's production meeting, she is performing the Mintzberg role of ________. A) liaison (liên kết) B) monitor (giám sát) C) entrepreneur (business person: a person who organizes and operates a business or businesses, taking on greater than normal financial risks in order to do so.) D) disseminator (phổ biến) Answer: D Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 51) When the mayor officiates at the ribbon-cutting ceremony for the new bridge (ng có ảnh hưởng, good communication), he is performing one of Mintzberg's ________ roles. A) interpersonal B) informational C) decisional D) organizing Answer: A Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 52) Connie has an idea for a new product she would like to produce and market. Mintzberg would consider the activities necessary to form and launch her company to be part of the ________ role. A) planning B) resource allocator C) negotiator D) entrepreneur Answer: D Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 14 Copyright © 2016 Pearson Education, Ltd. 53) The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers. A) leader B) figurehead C) negotiator D) disseminator Answer: A Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 54) When Calvin helps one of his employees troubleshoot a machine problem, he is using his ________ skills. A) negotiator B) technical C) interpersonal D) conceptual Answer: B Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 55) Technical skills include ________. A) experience gained by experiments that are used in performing managerial tasks B) job specific knowledge needed to proficiently perform work tasks C) the ability to work well with individuals and groups D) skills managers use to think and to conceptualize about abstract and complex situations Answer: B Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 56) ________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product. A) Human B) Technical C) Conceptual D) Empirical Answer: B Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 15 Copyright © 2016 Pearson Education, Ltd. 57) Understanding machine operating instructions would be considered a(n) ________ skill for a production manager. A) interpersonal B) technical C) conceptual D) empirical Answer: B Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 58) ________ skills involve the ability to work well with other people, both individually and in a group. A) Technical B) Assessment C) Planning D) Interpersonal Answer: D Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 59) When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills? A) conceptual skills B) interpersonal skills C) negotiator skills D) disturbance handler skills Answer: B Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 16 Copyright © 2016 Pearson Education, Ltd. 60) When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills. A) decisional B) technical C) interpersonal D) conceptual Answer: C Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 61) Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill? A) conceptual B) communication C) effectiveness D) monitor Answer: A Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 62) Which of the following is true concerning the three managerial skills? A) Technical skills tend to be most important for middle-level managers. B) Conceptual skills are most important for lower-level managers. C) Interpersonal skills remain equally important to all levels of management. D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart. Answer: C Diff: 2 AACSB: Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 63) Because Sterling is a shift manager, ________. A) his technical skills are of the utmost priority B) his conceptual skills are of the utmost priority C) his interpersonal skills are not important D) he need not have any empirical skills Answer: A Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 17 Copyright © 2016 Pearson Education, Ltd. 64) Terry has recently been promoted from shift manager to department manager. As a result, ________. A) his empirical skills are going to be most important B) the importance of his technical skills is reduced C) his conceptual skills are going to take the priority D) the importance of his interpersonal skills is reduced Answer: B Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 65) Ethan is the managing director of his organization. Therefore, ________. A) he should be very sound in his technical skills B) he can manage with limited financial skills C) conceptual skills are the most important skills that Ethan requires D) his interpersonal skills are not important Answer: C Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 66) Managers with good ________ know how to communicate, motivate and lead to get the best out of their people. A) interpersonal skills B) conceptual skills C) technical skills D) empirical skills Answer: A Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 67) When Paul manages the employees who produce the product, he is utilizing his ________. A) conceptual skills B) disseminator skills C) technical skills D) interpersonal skills Answer: C Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 18 Copyright © 2016 Pearson Education, Ltd. 68) Conceptual skills involve ________. A) managing employees who use tools to produce the organization's products (technical) B) communicating with customers ( interpersonal) C) thinking about abstract and complex situations D) inspiring enthusiasm and trust among employees Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Concept 69) The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills. A) technical B) interpersonal C) conceptual D) controlling Answer: C Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.3: Describe the functions, roles, and skills of managers Classification: Application 19 Copyright © 2016 Pearson Education, Ltd.  20 Copyright © 2016 Pearson Education, Ltd. 86) ________ resulted in the shifting of organizational boundaries. A) Digitization has B) Increased emphasis on organizational ethics has C) Increased competitiveness has D) Changing security threats have Answer: A Diff: 3 AACSB: Reflective thinking Learning Obj.: LO 1.4: Describe the factors that are reshaping and redefining the manager's job Classification: Concept 87) Increased accountability of employees is typically caused by ________. A) increased digitization B) increased emphasis on organizational ethics C) security threats to the organization D) discrimination concerns Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.4: Describe the factors that are reshaping and redefining the manager's job Classification: Concept 88) What is the connection between managers and customers? A) Today, managers are expected to interact regularly with customers. B) Managers in service industries are expected to deliver customer service but managers in manufacturing are not. C) Managers must create a customer-responsive organization in order to survive successfully in today's environment. D) There is no connection between managers and customers. Answer: C Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.4: Describe the factors that are reshaping and redefining the manager's job Classification: Application 89) Social media is a communications tool which should be ________. A) used to publish one-way messages from managers to employees B) banned from the workplace C) limited only to top managers D) used to tap into innovation and talent Answer: D Diff: 3 AACSB: Reflective thinking Learning Obj.: LO 1.4: Describe the factors that are reshaping and redefining the manager's job Classification: Concept 21 Copyright © 2016 Pearson Education, Ltd. 90) From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________. A) accountability B) universality C) equitability D) sustainability Answer: D Diff: 3 AACSB: Reflective thinking Learning Obj.: LO 1.4: Describe the factors that are reshaping and redefining the manager's job Classification: Concept 91) Because of the emphasis her company has placed on sustainability, Darlene, a first-line manager, must now consider ________. A) how to handle new employee legislation B) the impact of her department's waste on the environment C) how to retain employees even during a recession D) her company's competitive advantage when scheduling workers Answer: B Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 1.4: Describe the factors that are reshaping and redefining the manager's job Classification: Application 97) Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________. A) impartiality of management B) neutrality of management C) universality of management D) reality of management Answer: C Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.5: Explain the value of studying management Classification: Concept 98) The universality of management means that ________. A) all managers in all organizations perform the four management functions B) all managers in all organizations perform the same quantity of managerial functions C) all managers in all organizations perform managerial functions in similar ways D) any manager can work in any organization and perform any management function Answer: A Diff: 2 22 Copyright © 2016 Pearson Education, Ltd. AACSB: Reflective thinking Learning Obj.: LO 1.5: Explain the value of studying management Classification: Concept 99) Which of the following types of managerial positions is most likely to involve clerical duties? A) supervisor B) regional manager C) project leader D) president Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 1.5: Explain the value of studying management Classification: Concept 100) Which of the following represents one of the challenges of management? A) creating an environment in which organizational members can do their best work B) helping others find meaning and fulfillment in their work C) influencing organizational outcomes D) having to deal with a variety of personalities Answer: D Diff: 3 AACSB: Reflective thinking Learning Obj.: LO 1.5: Explain the value of studying management Classification: Concept 101) Which of the following represents one of the rewards of being a manager? A) operating with limited resources B) receiving recognition in the organization C) motivating workers in chaotic situations D) performing duties that are more clerical than managerial Answer: B Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 1.5: Explain the value of studying management Classification: Concept 23 Copyright © 2016 Pearson Education, Ltd.