Applying Structured _ Analytical thinking at work sent by Qran.pptx

Applying Structured & Analytical Thinking at Work © Copyright 2021 WNS (Holdings) Ltd. All rights reserved 1 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved  Objectives 01 despite interruptions. To learn to use Structured and Analytical approach at work 02 Think...

Applying Structured & Analytical Thinking at Work © Copyright 2021 WNS (Holdings) Ltd. All rights reserved 1 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved  Objectives 01 despite interruptions. To learn to use Structured and Analytical approach at work 02 Thinking. To learn the Tools and Techniques of Structured and Analytical 03 To learn the importance and impact of Structured and Analytical Thinking at work. 2 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved What's in it for me? By the end of the session I will be able to...  Learn tools and techniques of structured and analytical thinking.  Understand the importance and impact of Structured and analytical thinking at work and what happens in the absence of the same. 3 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved  ? Introduction Tell me more about yourself 5 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Activity 6 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Activity 7 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved What is Structured and Analytical Thinking? Structured thinking is when you methodically break down problems and solve them piece by piece, rather than worrying, relying on past assumptions, or shrugging in absolute cluelessness. Analytical thinking is when you are able to identify and define problems, extract key information from data and develop workable solutions for the problems identified in order to test and verify the cause of the problem and develop solutions to resolve the 8 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved problems identified. How to think Structurally? Increase Revenue Sources Multiple Exposures 2nd Assignment Builds Network Increase Revenue Less Family Time Build Wealth Increase Fee Conflict of Interest Decrease Impact on Health Revenue Situation Options Disadvantages & Advantages Solutions 10 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Types of Analytical Skills Communication Research Creativity Data Analysis Critical Thinking 12 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Impact of Structured & Analytical thinking 14 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Impact of Structured & Analytical thinking Benefits of using structured and Effects of not using structured and analytical approach at work analytical approach: Helps you make unbiased decisions Waste of time and effort in unstructured approach to work Better problem solving skills Poor problem solving and decision making skills Saves time Performance and productivity drops Improves credibility Can’t be seen as a reliable source Develops leadership skills Advancing in career becomes challenging 16 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved  Develop and Sustain Structured and Analytical Thinking  Read more often  Be observant  Consider opposing viewpoints  Keep a journal  Solve puzzles and brain teasers  Use analytical techniques  Practice, Practice, Practice 18 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved 19 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Analytical Techniques Root Cause Analysis – Decision Tree Analysis 5 Why and Ishikawa diagram Mind Maps 20 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Root Cause Analysis  The first goal of root cause analysis is to discover the root cause of a problem or event.  The second goal is to fully understand how to fix, compensate, or learn from any underlying issues within the root cause. 5 WHY Analysis  The third goal is to apply what we learn from this analysis to systematically prevent future issues or to repeat successes. Ishikawa or Fishbone Diagram 21 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Root Cause Analysis - 5 Why and Ishikawa Diagram Problems Our client is refusing to pay for leaflets we printed for him why The delivery was late, so the leaflets couldn’t be used why The Job took longer than we expected why We ran out of printer ink why The ink was all used on a large, last minute order why We didn’t have enough ink in stock & couldn’t order new supplies in time Counter Measure: Find an ink supplier who can deliver at short notice so that we can continue to minimize inventory, reduce waste, and respond to customer demand 22 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Mind Maps 23 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Decision Tree Analysis Need Quality Performance Requirement Driver 90 Percent of customers satisfied with the waiting time Waiting Time All Phone calls Answered within 20 seconds 90 % of purchases and Refunds Processed with two minutes Good Customer Pleasant Staff All customer greeted within 30 seconds of Services entering store All customer facing staff to smile genuinely when interacting with customers Refund Policy 80 Percent of customers satisfied with Refund policy 25 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Checklist for a structured approach at work  Gathering information  Analyzing information  Identifying issues and problems  Breaking down problems  Identifying root cause  Organizing information  Resolving the problem 27 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved Questions 28 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved  Bibliography https://www.forbes.com/sites/forbescoachescouncil/2019/03/13/saving-time-with-structured-thinking/?sh=7b 45cec68388 https://jjude.com/structured-thinking https://www.csu.edu/humanresources/empdev/documents/AnalyticalThinking.pdf https://corporatefinanceinstitute.com/resources/careers/soft-skills/analytical-skills/ https://matterapp.com/analytical-thinking/ https://online.hbs.edu/blog/post/how-to-improve-analytical-skills https://forge.medium.com/learn-structured-thinking-in-3-minutes-550a2dc2123c https://www.careeraddict.com/5-surprisingly-simple-ways-to-improve-your-analytical-thinking-skills https://managementmania.com/en/analyses-analytical-techniques https://hbr.org/1964/07/decision-trees-for-decision-making https://www.tableau.com/learn/articles/root-cause-analysis#:~:text=Root%20cause%20analysis%20(RCA) %20is,symptoms%20and%20putting%20out%20fires. https://www.mindmeister.com/blog/mind-map-examples/ https://www.forbes.com/sites/laurashin/2013/05/01/the-7-ways-successful-people-approach-their-work/? sh=66835fd3893f 29 © Copyright 2021 WNS (Holdings) Ltd. All rights reserved