Salesforce Advanced-Field-Service PDF

Salesforce Advanced-Field-Service Salesforce Certified Advanced Field Service Accredited Professional (SP24) QUESTION & ANSWERS https://www.dumpslink.com/  Question: 1 What will every product item be linked to, to track where it is stored? A. A Territory B. A se...

Salesforce Advanced-Field-Service Salesforce Certified Advanced Field Service Accredited Professional (SP24) QUESTION & ANSWERS https://www.dumpslink.com/  Question: 1 What will every product item be linked to, to track where it is stored? A. A Territory B. A service Resource C. A Work Order D. A storage location in a Territory Answer: D Question: 2 Which Field Service Lightning user is defined here: "They are responsible for setting up the Field Service Lightning App, installing the Managed Package, Creating the Agents, Dispatchers and Service Resource records and setting up the app to comply to a company's expectations." A. Service Resources B. Admin C. Dispatcher D. Agents Answer: B Question: 3 True or False? Service contracts, let you represent different kinds of customer support agreements like warranties, subscriptions, or maintenance agreements. A. TRUE B. FALSE Answer: A https://www.dumpslink.com/  Question: 4 Can the Service Appointment Lifecycle be modified? A. No B. Yes Answer: B Question: 5 Which type of travel routing will the optimization use? A. Street-Level B. Aerial C. Either of the three D. Predictive Answer: C Question: 6 Which Inventory Tracking item is described here: "subdivisions of a product request." A. Product Requests B. Product Item Transaction C. Product Transfer D. Product Request Line Items Answer: D https://www.dumpslink.com/  Question: 7 Besides a Visualforce page, which other way can the Crew Management Tool be embedded in an app? A. Related List B. Tab C. Custom Component D. Lightning Component Answer: D Question: 8 What is the tool called that displays the sequence of stages that a service appointment passed through? A. The Service Appointment Lifecycle B. The Case Path C. The Service Cycle Answer: A Question: 9 Can service Appointment be viewed from the Service Appointment Tab? A. No B. Yes Answer: B https://www.dumpslink.com/  Question: 10 If a location that contains inventory items is movable, for example, a van or a truck what field of the Location layout must be selected? A. Asset Layout B. Mobile Location C. Movable Location Answer: B Question: 11 What is the Salesforce name given to Scheduling dependencies features? A. Drip Feed Work B. Complex Work C. Work Type Answer: B Question: 12 What is described here: "They are the smaller tasks that are covered by a larger Work Order record." A. Appointment B. Child Work Order C. Work Order Line Item D. Tasks Answer: C https://www.dumpslink.com/  Question: 13 Can Outbound Messages be triggered via Milestone Actions? A. Yes B. No Answer: A Question: 14 From which of the Two Field Service Lightning Apps (Admin or Regular Field Service Lightning) can a dispatcher set Service Resources an Appointment? A. Field Service Lightning App B. Field Service Lightning Admin App Answer: A Question: 15 Which Inventory Tracking item is described here: "track the movement of product items between inventory locations." A. Product Item Transaction B. Product Request Line Items C. Product Requests D. Product Transfer Answer: D Question: 16 When a service report is generated from the mobile app, which related lists will be included? https://www.dumpslink.com/ A. All Related Lists except Case B. All Related Lists except Contacts Answer: A Question: 17 To create Service Resource which represents a user that performs an action on the field, will an actual Salesforce user have to be selected? A. No B. Yes Answer: B Question: 18 True or False? Since Work Orders inherit the Service Resource Preferences of their Account they will too, inherit these changes and restrict or prefer a given set of Service Resources. A. TRUE B. FALSE Answer: A Question: 19 In which related list of a service appointment record will the assigned resource appear? A. In the Assigned Resources Tab B. In the Assigned Resources List C. In the Assigned Resources Report Answer: B https://www.dumpslink.com/  Question: 20 When an account that is related to assets is deleted, what happens with the related assets? A. Are Re-assigned B. Are also deleted. C. A new Parent Asset is created. Answer: B Question: 21 Which of the following is NOT a type of schedule automation? A. In Day Optimization B. Resource Optimization C. Global Optimization D. Asset Optimization Answer: D Question: 22 True or False? The Product Item record will be related to a Product record and will have information regarding where it is stored (Storage Location) and the quantity of that Product Item in the storage location. A. TRUE B. FALSE Answer: A https://www.dumpslink.com/  Question: 23 If a return order requires, for example, to repair a given product, to what object or objects will the return order be attached to? A. Work Order and Return Order B. Work Order and Work Order Line Item C. Work Order and Product Item Required Answer: B Question: 24 True or False? Entitlements, let support agents determine whether a customer has received support. A. TRUE B. FALSE Answer: B Question: 25 Which Inventory Tracking item is described here: "orders for products, which you might create when stock is running low." A. Product Requests B. Product Item Transaction C. Product Transfer D. Product Request Line Items Answer: A https://www.dumpslink.com/  Question: 26 Can Work Order have child Work Order records? A. Yes B. No Answer: A Question: 27 What is defined here: "purchased or installed products." A. Purchased Items B. Product Line Items C. Assets D. Products Answer: C Question: 28 Which one is NOT a standard scheduling policy? A. ASAP B. Emergency C. Customer First D. High Intensity E. Soft Boundaries Answer: A https://www.dumpslink.com/  Question: 29 What is described here: "They are the smaller tasks that are covered by a larger Work Order record." A. Work Order Line Item B. Child Work Order C. Tasks D. Appointment Answer: A Question: 30 Are there pre-made standard work rules available in Field Service Lightning? A. No B. Yes Answer: B Question: 31 Which one is NOT one of the benefits which can be gotten via the Schedule Automation? A. More Scheduled Appointments B. Reduced average travel time. C. Improved customer interaction. Answer: C https://www.dumpslink.com/  Question: 32 At what level can the schedule optimization work? A. Service Resource Level B. Both C. Territory Level D. Neither Answer: B Question: 33 Can Service Resources change the "Status" Field of the Work Orders, Work Order Line Item and Appointments records? A. Yes B. No Answer: A Question: 34 Which is the default Org Wide Default Sharing Setting for Assets? A. Controlled by Parent B. Read Only C. Private D. Public Read/Write Answer: A https://www.dumpslink.com/  Question: 35 For Someone using the Group Nearby Appointments tool, if there are other appointments later on that day but tomorrow the same Service Resource has appointments in an area close to where he has appointments today, what will happen to the far away appointments later today? A. The Group Nearby Appointments feature will group the nearby appointments for tomorrow and re-schedule them for today. B. The Group Nearby Appointments feature will group the nearby appointments for today and re-schedule the rest for tomorrow. Answer: A Question: 36 What is defined here: "units of customer support in Salesforce, such as phone support or web support." A. Work Orders B. Assets C. Entitlements D. Cases Answer: C Question: 37 From where at an Account or Work Order can users set Service Resource Preferences? A. From a Related List B. From its specific Tab C. From the Dispatcher Console Answer: A https://www.dumpslink.com/  Question: 38 Can the weights given to service objectives in a standard scheduling policy be altered? A. Yes B. No Answer: A Question: 39 Is rich text or HTML supported on the mobile app? A. No B. Yes Answer: A Question: 40 What do Return Orders Line Items represent? A. They Represent the individual items being returned. B. They represents elements being moves across storage locations. Answer: A Question: 41 Can Work Order Line Items be deleted? A. No B. Yes https://www.dumpslink.com/  Answer: A Question: 42 After a Work Order has been created, what would have to be set to assign a time and place to that Work Order? A. A Work Order Line Item B. A service appointment C. A scheduler record. Answer: B Question: 43 What is defined here: "purchased or installed products." A. Assets B. Product Line Items C. Products D. Purchased Items Answer: A Question: 44 What tool must be used to gather customer signatures on Service Reports? A. A Screen Flow. B. Just a Flow C. A Flow with an App Extension. D. A Web component https://www.dumpslink.com/  Answer: C Question: 45 What is described here: "the number of hours or number of appointments in a limited time period." A. Capacity B. Duration C. Work Persistance D. Work Order Answer: A Question: 46 Can the immediately follow appointment dependency be used to bind together more than 2 appointments? A. No B. Yes Answer: A Question: 47 Can users of the Crew Builder filter by selecting skills that are required for an appointment? A. No B. Yes Answer: B https://www.dumpslink.com/  Question: 48 Do the Multiday work schedule support street-level routing? A. No B. Yes Answer: B Question: 49 When defining a Maintenance plan what another standard object (besides the maintenance plan) will be required? A. Assignment B. Scheduler C. Work Order D. Work Type Answer: D Question: 50 Can Resources be deleted? A. No B. Yes Answer: A Question: 51 True or False? While work orders and work order line items let you enter general information about a task, service appointments track scheduling and ownership. https://www.dumpslink.com/ A. FALSE B. TRUE Answer: B Question: 52 From where can assets be reviewed and created? A. Asset Column B. Asset Tab C. Asset Component Answer: B Explanation/Reference: Question: 53 Is it a good practice to Add Work Orders to the Field Service Lightning console, to allow the Agents and dispatchers to better organise their work load? A. No B. Yes Answer: B Question: 54 True or False? You can link assets to maintenance plans, entitlements, work orders, and more so your support team can quickly assess the history of a customer’s product. A. FALSE https://www.dumpslink.com/ B. TRUE Answer: B Question: 55 Will workers on the field which use the Field Service Lightning mobile app be able to update, say, an appointment record without having internet? A. No B. Yes Answer: B Question: 56 Which standard scheduling policy would you use during an average day for the territory-specific workforce and appointments? A. High Intensity B. Emergency C. Soft Boundaries D. Customer First Answer: D Question: 57 Assets can be linked to all but one of the following list of standard objects: A. Entitlements B. Opportunities https://www.dumpslink.com/ C. Maintenance Plans D. Work Orders Answer: B Question: 58 When creating appointment dependencies for more than 2 appointments, will all the dependencies be executed at once, guaranteeing an uninterrupted chain of appointments, or two Orders by two appointments? A. Uninterrupted Chain B. 2 by 2 Answer: B Question: 59 Can crew leaders be selected in the Crew management tool? A. No B. Yes Answer: B Question: 60 Can service Appointment be viewed from Related Lists in Work Orders? A. No B. Yes Answer: B https://www.dumpslink.com/  Question: 61 Users that want to operate the Crew Management tool will NOT need which os the following Work Order Field Service Lightning Permissions Sets? A. Field Service Lightning Dispatcher Permission B. Field Service Lightning Admin Permission C. Field Service Lightning Service Resource Permission Answer: C Question: 62 Are there special permission sets that can be used if the field service is delegated to contract workers? A. No B. Yes Answer: B Question: 63 Can Work Rules be set to influence schedule optimisation to take into account the Service Resource Preferences? A. No B. Yes Answer: B Question: 64 Can users of the Crew Builder filter by selecting skills that are required for an appointment? A. No https://www.dumpslink.com/ B. Yes Answer: B Question: 65 Which Field Service Lightning user is defined here: "Takes customer service calls and requests field service appointments via work orders, which list the skills and parts that are needed." A. Dispatcher B. Admin C. Service Resources D. Agents Answer: D Question: 66 Can Field updates be triggered via Milestone Actions? A. No B. Yes Answer: B Question: 67 What is defined here: "Summarize field service visits. Seal the deal by capturing customers’ signatures on the reports, with a flow and an app extension." A. Salesforce Knowledge Integration B. Service Reports C. Work Order Overview Screen https://www.dumpslink.com/ D. Geolocation Tracking Answer: B Question: 68 Which standard Salesforce object is NOT required to set up contractors and give them access to some data in Salesforce? A. Contact B. Opportunity C. Account Answer: B Question: 69 True or False? Geocodes help your sales and marketing teams find nearby prospects and assign territories and campaigns. A. TRUE B. FALSE Answer: B Question: 70 The use of "Schedule Optimization" allows the system to assign an adequate amount of appointments and work hours given a Service Resource´s Max Capacity and Skills. However, for which unit of max capacity hours will this system work: Daily Max Cap. Weekly or Monthly? A. Weekly B. Monthly C. Daily https://www.dumpslink.com/  Answer: C Question: 71 Can a Work Type be programmed to automatically create an appointment, every time it is used as the template for a Work Order? A. Yes B. No Answer: B Question: 72 Which object represents a purchase asset by a customer to be maintained via a maintenance plan? A. Product B. Asset C. Product Line Item D. Maintenance Assets Answer: D Question: 73 Which type of parent fields will be left blank in a service report? A. Lookup Fields B. Rollup Summary Fields C. Auto Number D. Formula Fields https://www.dumpslink.com/  Answer: B Question: 74 What do the appointment records related to an account represent? A. Service appointments on accounts represent work being performed for the account. B. Service appointments on accounts represent work being performed on its assets. Answer: B Question: 75 What happens if the option Auto-Create Service Appointment is checked on a Work Type? A. Every Asset that uses that Work Type will automatically generate an assigned appointment record. B. Every Work Order or Work Order Line Item that uses that Work Type will automatically generate an assigned appointment record. Answer: B Question: 76 Can specific Products (tools) be assigned as required to Work Types, Work Order and Work Orders Line Items? A. No B. Yes Answer: B https://www.dumpslink.com/  Question: 77 Which Field Service Lightning user is defined here: "They are the technicians and mobile workers responsible for actually executing the work at the clients appointments." A. Dispatcher B. Admin C. Service Resources D. Agents Answer: C Question: 78 Can assets in an asset hierarchy be deleted? A. Yes B. No Answer: A Question: 79 What is defined here: "They are templates used with Work Orders that can be created beforehand and which represent common jobs that must be repeated with a certain continuity." A. Work Types B. Record Types C. Work Order Line Items Answer: A https://www.dumpslink.com/  Question: 80 Which Inventory Tracking item is described here: "represent products in your inventory stored at a particular location, such as bolts stored in a warehouse." A. Products Consumed B. Product Required C. Product Items D. Locations Answer: C Question: 81 Would the cases related list be displayed on the service report? A. No B. Yes Answer: A Question: 82 Which one is NOT one of the four roles that users of Field Service Lightning can take? A. Case Manager B. Admin C. Agent D. Service Resource E. Dispatcher Answer: A https://www.dumpslink.com/  Question: 83 What permission set will the users that take the role of the technician or Mobile Worker require? A. Field Service Mobile License B. The Field Service Standard user permission. C. Field Service Admin License D. The Field Service Dispatcher. Answer: a Question: 84 What happens to the child appointment records of a Work Order or Work Orders Line Item if the parent record gets deleted? A. They get re-assigned B. They get deleted too C. The Work Order Line Item will become a Work Order. Answer: B Question: 85 What is described here: "It is a record that tracks the work to be performed on a customer and is, generally, associated with a Work Order or Work Order Line Item." A. Dashboard B. Field Service Scheduler C. Report D. Field Service Appointment Answer: D https://www.dumpslink.com/  Question: 86 Can service reports be generated when the user is offline? A. Yes B. No Answer: B Question: 87 Which of the following is NOT a type of schedule automation? A. Asset Optimization B. Global Optimization C. In Day Optimization D. Resource Optimization Answer: A Question: 88 If an account is related to a Contact that has related Assets, what happens when it is deleted (the account)? A. Only the Contacts are deleted. B. Both are deleted C. An account with related Assets cannot be deleted. Answer: B https://www.dumpslink.com/  Question: 89 What is multiday scheduling in Field Service Lightning? A. It is the scheduling of many related appointments one per day. B. It is the scheduling of appointments that lasts more than a day. Answer: B Question: 90 What tool can be used to dynamically assign appointments to the workforce as they finish them? A. Complex Work B. Scheduling Policy C. Continuous Work D. Drip Feed Service Appointments. Answer: D Question: 91 Can a service appointment be made dependent on another service appointment record, for example, to schedule big interconnected jobs across many service resources? A. Yes B. No Answer: A Question: 92 True or False? The Object Milestones related list on work orders doesn’t have the same fields as it does on cases. https://www.dumpslink.com/ A. FALSE B. TRUE Answer: B Question: 93 Can Products (aka tools required to complete a job) be tracked? A. No B. Yes Answer: B Question: 94 Do Work Orders and Work Order Line Items automatically inherit the Required Products from their assigned Work Types? A. No B. Yes Answer: B Question: 95 What does the "Fill Schedule Gaps" tool do? A. This feature is added to the scheduler to not allow any idle periods in a Service Appointment's schedule. B. This feature creates a list of appointments for a mobile worker's schedule gaps and associates them optimally to the idle periods. Answer: B https://www.dumpslink.com/  Question: 96 Can specific resources be set as "Desired", "Required" or "Excluded" for a specific Account? A. No B. Yes Answer: B Question: 97 What are Milestones in Field Service Lightning ? A. They represent steps in the support management process, and they can be added to Work Orders. B. They represent steps in the support management process, and they can be added to Appointments. Answer: A Question: 98 Can the dispatching of appointments and service resources be done automatically? A. No B. Yes Answer: B Question: 99 What is described here: "A subset of service resources or service appointments." A. Relevance Group https://www.dumpslink.com/ B. Scheduling Policy C. Service Objective D. Work Type Answer: A Question: 100 From which App can the Permissions be generated? A. Admin App B. Field Service Lightning App Answer: A Question: 101 Crew members to be selected in the Crew Management Tool are structured by geographical groups called... A. Territories B. Local Groups C. Region Teams D. Locations Answer: A Question: 102 What is described here: "help your sales and marketing teams find nearby prospects and assign territories and campaigns." A. Geocodes B. Territory Locations https://www.dumpslink.com/  Answer: A Question: 103 Which Scheduling policy is described here: "Like the Customer First policy. But this policy also allows mobile workers to share their time between territories for better service coverage." A. Emergency B. Customer First C. High Intensity D. Soft Boundaries Answer: D Question: 104 What is the "Efficiency score" of a Service Resource and what is it used for? A. The Efficiency score is a value ranging from 1 (best) to 99 (slowest) that is given to a Service Resource record and measures the ability and time the person took to address an issue. B. The Efficiency score is a value ranging from 0.1 (best) to 10 (slowest) that is given to a Service Resource record and measures the ability and time the person took to address an issue. Answer: B Question: 105 What is the most basic permission set required to access the Field Service Lightning objects and app? A. The Field Service Standard user permission. B. The Field Service Dispatcher. C. Field Service Admin License https://www.dumpslink.com/  Answer: A Question: 106 When a mobile worker creates a service report, will they be able to select a template or will the template be the default template selected for the parent object: WO, WOLI or Standard A. They can choose. B. Only Default Answer: B Question: 107 What is described here: "Determine the limited list of Service Resources." A. Service Appointments B. Service Objectives C. Work Rules Answer: C Question: 108 Which permissions can be given to external users of Field Service Lightning such as a contractor? A. Community Licenses B. External Licenses Answer: A https://www.dumpslink.com/  Question: 109 Can Opportunities, Accounts and Assets be the parent records to Service Appointments? A. No B. Yes Answer: B Question: 110 True or False? If a maintenance plan covers three assets and provides for monthly maintenance visits, one work order would be created for each month of maintenance. A. TRUE B. FALSE Answer: B Question: 111 Can Flows be triggered via Milestone Actions? A. Yes B. No Answer: B Question: 112 Can a Required Skill and Skill Levels be set for a Work Type? A. Yes https://www.dumpslink.com/ B. No Answer: A Question: 113 Do Work Order inherit the Service Resource preferences of their Accounts? A. Yes B. No Answer: A Question: 114 Must Field Service Lightning be enabled or is it by default? A. It is enabled by default B. It must be enabled Answer: B Question: 115 Alternatively, instead of creating a singular Product item record and stating the quantity of that product. Can one Product Item record be created PER ITEM and a serialized number be used to track them? A. Yes B. No Answer: A https://www.dumpslink.com/  Question: 116 What can Schedule Policies use to limit the list of candidates to those with a particular skill? A. Work Rule B. Assignment Set C. Work Type D. Scheduling Policy Answer: A Question: 117 The Product Item record will be related to a Asset record and will have information regarding where it is stored (Storage Location) and the quantity of that Product Item in the storage location. True or False? A. TRUE B. FALSE Answer: B Question: 118 What is defined here: "A user-created set of rules and objectives that serve as the logic for the optimizer." A. Assignment Set B. Work Type C. Work Rule D. Scheduling Policy Answer: D https://www.dumpslink.com/  Question: 119 Can more than one scheduler policy (work rules + Service Objectives and their weights) be created? A. No B. Yes Answer: B Question: 120 Which one is NOT an actions that can be performed from the dispatcher console? A. Re-Schedule B. Schedule C. Get Candidate D. Get Assets Answer: D Question: 121 Can assets be viewed from related lists in specific objects? A. No B. Yes Answer: B Question: 122 Can Products (aka tools required to complete a job) be tracked? https://www.dumpslink.com/ A. Yes B. No Answer: A Question: 123 Can a Work Order be created WITHOUT a Work Type? A. No B. Yes Answer: B Question: 124 From where can a scheduled appointment be un-scheduled? A. Dispatcher Console B. Work Order Line Item C. Work Order D. Appointment Tab Answer: A Question: 125 What does the scheduler use as a basis when grading the suggested slots for an appointment? A. The Work Type B. The Work Rules C. The Service Objectives https://www.dumpslink.com/  Answer: C Question: 126 Is the Dependency field, which tracks the dependency value of an appointment with another appointment, a standard field on the Appointment page layout, or must it be added? A. It is there by default. B. It must be added Answer: B Question: 127 Which one is NOT part of the Service Objectives List? A. Minimize Duration B. Minimize Travel C. ASAP D. Minimize Overtime Answer: A Question: 128 Which one is NOT one of the 4 main players when setting up and using Field Service Lightning? A. Service Resources B. Agents C. Admins D. Dispatcher https://www.dumpslink.com/ E. Support Reps Answer: E Question: 129 For granting access to Field Service Lightning to external contractors will a new profile with specific permission sets be required? A. No B. Yes Answer: B Question: 130 Which one is NOT one of the two ways in which service appointments can be scheduled? A. Dispatcher Console B. Appointment Tab C. Appointment Related List Answer: B Question: 131 Can Work Order have child Work Order records? A. No B. Yes Answer: B https://www.dumpslink.com/  Question: 132 Can appointments be rescheduled? A. Yes B. No Answer: A Question: 133 True or False? Entitlements cannot use any type of template as they are created. A. TRUE B. FALSE Answer: B Question: 134 Can Assets be related to Cases? A. No B. Yes Answer: B Question: 135 For Someone using the Group Nearby Appointments tool, if there are other appointments later on that day but tomorrow the same Service Resource has appointments in an area close to where he has appointments today, what will happen to the far away appointments later today? A. The Group Nearby Appointments feature will group the nearby appointments for tomorrow and re-schedule them for today. https://www.dumpslink.com/ B. The Group Nearby Appointments feature will group the nearby appointments for today and re-schedule the rest for tomorrow. Answer: A Question: 136 What is described here: "track customer returns, customer repairs, or the return of inventory from a mobile worker’s van stock to a warehouse or supplier." A. Product Item Transaction B. Work Orders C. Product Request Line Items D. Product Requests Answer: B Question: 137 What is defined here: "A user-created set of rules and objectives that serve as the logic for the optimizer." A. Assignment Set B. Work Type C. Work Rule D. Scheduling Policy Answer: B Question: 138 Do Work Orders and Work Orders Line Items automatically inherit the Required Products from their assigned Work Types? https://www.dumpslink.com/ A. Yes B. No Answer: A Question: 139 Can a Visualforce Page be used to embed the Crew Management Tool in an app? A. No B. Yes Answer: B Question: 140 What is described here: "the number of hours or number of appointments in a limited time period." A. Duration B. Work Persistance C. Capacity D. Work Order Answer: C Question: 141 Can a service Crew be created without a single active member? A. Yes B. No https://www.dumpslink.com/  Answer: B Question: 142 Can service Resources use chatter to communicate in the feed of an appointment record? A. Yes B. No Answer: A Question: 143 Which Scheduling policy is described here: "Designed to be used with the Emergency Chatter action to dispatch emergency service appointments." A. Soft Boundaries B. Customer First C. High Intensity D. Emergency Answer: D Question: 144 Which Inventory Tracking item is described here: "inventory items that are needed to complete a work order or work order line item." A. Products Consumed B. Product Items C. Product Required D. Locations https://www.dumpslink.com/  Answer: C Question: 145 What is Schedule Optimization in Field Service Lightning? A. It is a system integrated into the Field Service Lightning managed package which manually creates an optimal schedule according to the given priorities and considerations B. It is a system integrated into the Field Service Lightning managed package which automatically creates an optimal schedule according to the given priorities and considerations Answer: B Question: 146 True or False? For each maintenance date, one work order is created per maintenance asset. A. FALSE B. TRUE Answer: B Question: 147 For emergency situations, like someone being stuck in an elevator during a power outage, which standard scheduling policy would you use? A. Emergency B. High Intensity C. Soft Boundaries D. Customer First https://www.dumpslink.com/  Answer: A Question: 148 How can the sharing settings of Work Orders, Work Order Line Items and service appointments NOT be changed? A. And then open up access and editability to those objects on a profile or permission set basis. B. Change the Sharing settings of all of those objects to private (or public read-only). C. Use the Service Console to set the correct sharing settings. Answer: C Question: 149 Of the following two terms, Work Order or Service Appointment, which one has the information about the work to be done, and which about the scheduling? A. Work Order: Work to be done Appointment: Scheduling B. Appointment: Work to be done Work Order: Scheduling Answer: A Question: 150 Which one is the only one which can be used to break down a Work Order into smaller Work Orders from the app? A. Android B. Both C. Neither D. iOS https://www.dumpslink.com/  Answer: D Question: 151 What is a Resource-Priority service objective? A. It is a tool used by the Scheduler to automatically assign appointments that come from contacts of particular, high- interest accounts. B. It is a tool used by the Field Service Lightning scheduler to determine the most crucial fields to optimize by from the Service Resource Records. Answer: B Question: 152 What must be done from the Crew Manager tool to show Crew Appointment Details? A. Call the Crew Manager B. Create an Appointment Review Record C. Hover over the appointment Answer: C Question: 153 For which phone operating system is the Field Service Lightning app available? A. Both B. iOS C. Android https://www.dumpslink.com/  Answer: A Question: 154 Can the date and the number of days to display in the Crew Management tool be changed in the drag and drop tool? A. No B. Yes Answer: B Question: 155 From scratch, which element will you NOT need to start tracking in the inventory of Ladders in your warehouses (you have 1 warehouse per territory (4 territories total)). A. Product Record B. Product Item Record C. Locations D. Request Line Item E. Territory Answer: D Question: 156 Which of the following is the LAST step in the Field Service Lightning setup? A. Install the Field Service Lightning Managed Package B. Set up Workforce and Service Inventory. C. Enable Field Service Lightning in Setup https://www.dumpslink.com/ D. Create and Assign Permissions Answer: B Question: 157 Which Scheduling policy is described here: "Designed to have mobile workers complete as many appointments as possible. This policy grades appointments first by minimizing travel, then by scheduling appointments ASAP." A. Emergency B. Soft Boundaries C. High Intensity D. Customer First Answer: C Question: 158 Can Work Orders and Work Order Line Items' page Layouts be modified to include new fields? A. Yes B. No Answer: A Question: 159 What is defined here: "help your mobile workforce stay up to date, making sure they never miss an important event." A. Custom Branding B. Configurable Layouts C. Configurable Actions D. Push Notifications https://www.dumpslink.com/  Answer: D Question: 160 What is defined here: "help users quickly complete common tasks, pass record data to other apps, and build flows to guide your team through collecting information and finalizing jobs." A. Configurable Actions B. Push Notifications C. Custom Branding D. Configurable Layouts Answer: A Question: 161 Can Milestones be set on a Work Order, so that when a milestone is completed an alert is sent to the Feed of the WO to notify the owner? A. Yes B. No Answer: A Question: 162 If appointments are scheduled Manually, will work rules ever be violated? A. No B. Yes Answer: B https://www.dumpslink.com/  Question: 163 Can specific Products (tools) be assigned as required to Work Types, Work Order and Work Order Line Items? A. No B. Yes Answer: B Question: 164 Which Inventory Tracking item is described here: "inventory items that were used to complete a work order, and are no longer in your inventory." A. Products Consumed B. Product Items C. Product Required D. Locations Answer: A Question: 165 What is defined here: "Keep tabs on service resources and enable smarter scheduling with resource geolocation tracking." A. Geolocation Tracking B. Service Reports C. Work Order Overview Screen D. Salesforce Knowledge Integration Answer: A https://www.dumpslink.com/  Question: 166 From where can Return Orders be created? A. From the Return Orders tab or the Return Orders related list on accounts, contacts, product requests, cases, orders, or locations. B. From the Product Items tab or the Return Orders related list on accounts, contacts, product requests, cases, orders, or locations. Answer: A Question: 167 True or False? Only one Asset can be assigned per Maintenance Plan. A. FALSE B. TRUE Answer: A Question: 168 How can Appointments be scheduled? A. Both B. Automatically C. Manually D. Both Answer: A https://www.dumpslink.com/  Question: 169 Can Knowledge articles be attached to Work Type records? For example, a Document where it explains the technical procedure to be implemented? A. Yes B. No Answer: A Question: 170 True or False? By default, all users can view and update work orders, work order line items, and service appointments. A. FALSE B. TRUE Answer: B Question: 171 What does the "Start together" dependency imply? A. The appointments must start together. B. One appointment cannot start until the other is completed, and they must be scheduled for the same day. C. The appointments must be scheduled back-to-back on the same day without any interruption, and they must be scheduled to the same resource. D. One appointment cannot start until the other is completed. Answer: A https://www.dumpslink.com/  Question: 172 What will happen to the assets that are related to a contact that is related to an account that has been deleted after the account is undeleted? A. All three objects' records will be restored. B. All records, but the Assets' will be restored. C. Only the Assets will be restored. D. Only the Account will be restored. Answer: A Question: 173 What can Work Orders be broken into in order to satisfy and represent individual tasks? A. Return Orders B. Child Work Orders C. Products Required. D. Work Order Line Items Answer: D Question: 174 If for the work type "TV Cable installation", a TV cable is selected as a required tool, will all of the Work Orders and Work Order Line Items created with that Work Type inherit the configuration of TV cable as being required? A. Yes B. No Answer: A https://www.dumpslink.com/  Question: 175 Will members of a crew available for the use on the Crew Management tool be able to have specified skills defined for them? A. No B. Yes Answer: B Question: 176 Is it a default features that Service Resources create Work Order Line Item from a Work Order, or break down existing Work Order Line Item into even smaller sub-tasks using the Mobile App, or must it be programmed? A. Yes B. No Answer: B Question: 177 Is there a Field Service Lightning mobile app? A. Yes B. No Answer: A Question: 178 Which action can NOT be performed from the dispatcher console? A. Re-Schedule https://www.dumpslink.com/ B. Get Candidate C. Get Assets D. Schedule Answer: C Question: 179 What would a service appointment's status automatically default to as it becomes unscheduled? A. None B. Unscheduled C. To schedule D. Changed Answer: A Question: 180 What will be required for a Service Report to be created? A. A Work Type B. A service Report Template C. An Appointment. Answer: B Question: 181 True or False? Entitlements cannot use any type of template as they are created. https://www.dumpslink.com/ A. FALSE B. TRUE Answer: A Question: 182 What is described here: "lets you define the maintenance schedule for one or more assets and generate a batch of work orders for future maintenance visits." A. Work Orders B. Maintenance Plans Answer: B Question: 183 From where at an Account or Work Order can users set Service Resource Preferences? A. From the Dispatcher Console B. From its specific Tab C. From a Related List Answer: C Question: 184 Pick the one from where NO Appointments can be created. A. Related List in Work Order B. Dispatcher Console C. Appointment Tab https://www.dumpslink.com/  Answer: B Question: 185 Which traveling in Field Service Lightning is described here: "Computes the distance along roads or transportation routes." A. Aerial B. Street Level C. Predictive Answer: B Question: 186 What is defined here: "help your mobile workforce stay up to date, making sure they never miss an important event." A. Custom Branding B. Configurable Layouts C. Push Notifications D. Configurable Actions Answer: B Question: 187 Can, by default, service appointment status be updated by mobile workers from the app? A. Yes B. No Answer: B https://www.dumpslink.com/  Question: 188 Alternatively, instead of creating a singular Product item record and stating the quantity of that product. Can one Product Item record be created PER BATCH OF 10 ITEMS and a serialized number be used to track them? A. No B. Yes Answer: A Question: 189 Does the Dispatcher Console come equipped with serval standard scheduling policies that might be used at different days, or seasons to structure the assignment? A. Yes B. No Answer: A Question: 190 What is defined here: "Access a drag and drop service management tool where they can create crews out of the list of available workers." A. Service Resource Builder B. Flow Builder C. Scheduler D. Crew Manager Answer: D https://www.dumpslink.com/  Question: 191 True or False? If you select Generate new batch upon completion, a new batch will be generated automatically- A. FALSE B. TRUE Answer: A Question: 192 Can Service Appointments be set up manually? A. Yes B. No Answer: A Question: 193 What is described here: "help your sales and marketing teams find nearby prospects and assign territories and campaigns." A. Geocodes B. Territory Locations Answer: A Question: 194 After Geocode rules have been activated what is NOT one of the two things to take into account? A. That the field has correctly been added to the page layout of the affected objects. B. Geocodes are always related to the parent account, make sure to delete the address in the account in order for the to adapt to he addresses in the appointment records. https://www.dumpslink.com/ C. That users across the org can access it (if they can't give them access on a profile or permission set basis). Answer: B Question: 195 How many Apps will get installed when the Managed Package is installed? A. 2 B. 1 C. 3 D. 4 Answer: A Question: 196 Can Field updates be triggered via Milestone Actions? A. No B. Yes Answer: B Question: 197 Which permissions can be given to external users of Field Service Lightning such as a contractor? A. External Licenses B. Community Licenses Answer: B https://www.dumpslink.com/  Question: 198 Can a Work Order be created WITHOUT a Work Type? A. No B. Yes Answer: B Question: 199 Can Service appointments be created from the Dispatcher console? A. Yes B. No Answer: B Question: 200 What is defined here: "let you choose what record information to display to your users." A. Custom Branding B. Configurable Layouts C. Configurable Actions D. Push Notifications Answer: B Question: 201 Can the Street Level Routing Cache be deleted? A. Yes, it is a good practice to do so every 30 days. https://www.dumpslink.com/ B. No C. Yes but it is not recommended. Answer: C Question: 202 If a return order requires, for example, to track the return of a given product, to what object or objects will the return order be attached to? A. To an Opportunity B. To a Contact C. To a Case D. To an Account Answer: C Question: 203 Can service Appointment be viewed from the Dispatcher Console? A. Yes B. No Answer: A Question: 204 True or False? Entitlement processes only run on records that match their type—so you can't use the same entitlement process for cases and work orders. A. FALSE B. TRUE https://www.dumpslink.com/  Answer: B Question: 205 Why can Return Orders be associated to so many different Objects? A. This versatility lets you use return orders to track a wide range of return scenarios. It’s up to you to decide how return orders fit into your field service processes B. Return Orders can only be related to Field Service Lightning functionality, nothing external. Answer: A Question: 206 Can customers create a Return Order from a community if they wish to return an item? A. No B. Yes Answer: B Question: 207 What is defined here: "displays information about a work order’s service appointments, line items, asset history, and more." A. Work Order Overview Screen B. Salesforce Knowledge Integration C. Service Reports D. Geolocation Tracking Answer: A https://www.dumpslink.com/  Question: 208 Can the Travel time calculations preferences be changed from, say, aerial to Street Level? A. Yes B. No Answer: A Question: 209 What will every product item be linked to, to track where it is stored? A. A service Resource B. A storage location in a Territory C. A Work Order D. A Territory Answer: B Question: 210 What can be added to the Appointment standard page layout to represent the other Complex Work dependencies of the Appointment? A. A Dashboard B. A Report C. A Complex Work Related List D. A Visualforce Page Answer: D https://www.dumpslink.com/  Question: 211 What do the appointment records related to an asset represent? A. They represent the date when that asset will become outdated and has to be changed. B. Service appointments on assets represent work being performed on the asset. Answer: B Question: 212 If you wanted an optimized scheduled day within a territory after a sudden change (eg. one of the workers is sick and can't work). Which Schedule Optimization would you use? A. Resource Optimization B. In Day Optimization C. Global Optimization Answer: B Question: 213 True or False? Maintenance assets inherit their maintenance plan’s Date of the first work order in the next batch, but you can update it on the maintenance asset if needed. A. TRUE B. FALSE Answer: A https://www.dumpslink.com/  Question: 214 What is the Absence Related List for? A. It is a related list where resources can report the tools that they required but were not available during a job in order for the company to purchase new ones. B. It is a related list where the resources can create Absence Records which records the times when they will not be able to work: eg, vacation. Answer: B Question: 215 If you wanted an optimized schedule for one of the Service Resources that does not affect any other worker. Which Schedule Optimization would you use? A. Global Optimization B. In Day Optimization C. Resource Optimization Answer: C Question: 216 Which standard scheduling policy would you use during periods of high service volumes, like a storm scenario, where employee productivity is your top priority? A. Soft Boundaries B. High Intensity C. Emergency D. Customer First Answer: B https://www.dumpslink.com/  Question: 217 True or False? A maintenance plan lets you define the maintenance schedule for one or more assets and generate a batch of work orders for future maintenance visits. A. TRUE B. FALSE Answer: A Question: 218 Can the Service Crew members be removed and added from the Service Crew Members Related List on service crew records or only with the Service Crew Manager? A. Yes, it is good practice. B. No C. Yes, but it is not recommended. Answer: C Question: 219 True or False? The work orders that will be generated from that maintenance plan will inherit the logic of the work type. A. FALSE B. TRUE Answer: B https://www.dumpslink.com/  Question: 220 What is described here: "Determine, from within the limited list of skilled resources, which one is better for a particular appointment given service objectives such as minimize travel time (aka closest free mobile worker will get assigned)." A. Service Appointments B. Work Rules C. Service Objectives Answer: A Question: 221 Do Assets have an individual serial number? A. No B. Yes Answer: B Question: 222 Will the Field Service Lightning be its own app that can be launched from the App Launcher after installing the package? A. No B. Yes Answer: B Question: 223 Can Product Items be related to Products? A. No https://www.dumpslink.com/ B. Yes Answer: B Question: 224 What is the difference between the Salesforce standard object Products and the Salesforce standard object Assets? A. While Assets represent the items that your company sells, Products represent the specific products your customers have purchased. Use assets to store information about your customers’ products. B. While products represent the items that your company sells, assets represent the specific products your customers have purchased. Use assets to store information about your customers’ products. Answer: B Question: 225 Which Scheduling policy is described here: "Appointments are graded first by the customer’s selection of a preferred mobile worker or resource, then by the ability to schedule an appointment ASAP. The next priority is travel minimization." A. High Intensity B. Soft Boundaries C. Emergency D. Customer First Answer: D Question: 226 For a Worker to be related and made responsible of a Service Appointment, would a Service Ressource have to be created or assigned in the Service Resource Related List of the service Appointment? A. No B. Yes https://www.dumpslink.com/  Answer: B Question: 227 True or False? If a maintenance plan covers three assets and provides for monthly maintenance visits, three work orders would be created for each month of maintenance. A. TRUE B. FALSE Answer: A Question: 228 Can Service Appointments be created on a Chatter feed? A. No B. Yes Answer: B Question: 229 What is defined here: "Attach specs, instructions, and best practices to work orders and work order line items to keep relevant information at your team’s fingertips." A. Salesforce Knowledge Integration B. Service Reports C. Work Order Overview Screen D. Geolocation Tracking Answer: A https://www.dumpslink.com/  Question: 230 Is it good, or bad practice to assign skills to Service Resource that are common across ALL Service Resources (eg. Speaking german in a company with mostly german workers)? A. Bad Practice B. Good Practice Answer: A Question: 231 Which traveling in Field Service Lightning is described here: "Builds on Service Level Agreement by incorporating time-of- day data into the calculation." A. Aerial B. Street Level C. Predictive Answer: C Question: 232 What is a Work Order in the Field Service Lightning structure? A. Templates which represent common jobs to be executed by Service Resources. B. It is the record representing a specific customer request for field service. Answer: B Question: 233 If appointments are scheduled automatically, will work rules ever be violated? https://www.dumpslink.com/ A. No B. Yes Answer: B Question: 234 True or False? For a TV installer, it makes sense to create a Work Type that includes Cable Install, for which a resource must be set, as it will be needed every time: "Cable". A. TRUE B. FALSE Answer: A Question: 235 Can an Android user use the Field Service Lightning app to break down a Work Order into Work Order Line Items? A. No B. Yes Answer: A Question: 236 Which of the following is NOT a type of milestone action? A. Success Action B. Fail Action C. Warning Action https://www.dumpslink.com/  Answer: B Question: 237 Service Resources are users who can perform field service work. Does this mean that they can have permission sets to regulate their access like regular users? A. No B. Yes Answer: B Question: 238 In Field Service Lightning What is a time Sheet? A. Templates for common field service work, such as cable installations or furnace repairs. B. They are customer requests for Field Service Work, created by the Agents. C. Tools to track the time your field service employees are spending on tasks D. Plans that help you track preventive maintenance work using auto-generated work orders Answer: C Question: 239 Which Scheduling policy is described here: "Designed to be used with the Emergency Chatter action to dispatch emergency service appointments." A. High Intensity B. Customer First C. Soft Boundaries https://www.dumpslink.com/ D. Emergency Answer: B Question: 240 From where can assets be reviewed and created? A. Asset Column B. Asset Tab C. Asset Component Answer: B Question: 241 With which of the following standard objects can Assets NOT be assigned to? A. Locations B. Accounts C. Cases D. Entitlements Answer: B Question: 242 What is described here: "a suite of automated tests on your Field Service settings and configuration data." A. Field Service Lightning Setup B. Field Service Lightning Report https://www.dumpslink.com/ C. Field Service Lightning Setup Assistant D. Field Service Lightning Health Check Answer: D Question: 243 Can Service Resources create Work Order Line Item from Work Order, or break down existing Work Order Line Item into even smaller sub-tasks using the Mobile App? A. Yes, but only for Android NOT for iOS B. No C. Yes, but only for iOS NOT for Android Answer: C Question: 244 What does the "Immediately Follow" dependency imply? A. One appointment cannot start until the other is completed, and they must be scheduled for the same day. B. One appointment cannot start until the other is completed. C. The appointments must start together. D. The appointments must be scheduled back-to-back on the same day without any interruption, and they must be scheduled to the same resource. Answer: D Question: 245 What is described here: "gives support agents a complete view of upcoming and completed milestones, and displays countdowns for active and overdue milestones." https://www.dumpslink.com/ A. Case Path B. Milestone Tracker C. Lightning Scheduler D. Entitlement Answer: B Question: 246 Will deleting a product delete all of the assets related to it? A. No B. Yes C. Only if the OWDS for the Asset object is not "Controlled by Parent". Answer: A Question: 247 When using the scheduler for the optimization of service objectives, how are the service objectives considered on the calculation? A. Weighted from most to least relevant. B. Some are chosen and others not. Answer: A Question: 248 Which one is NOT one of the four grades that the scheduler gives to the suggested slots for an appointment? A. Golden https://www.dumpslink.com/ B. Satisfactory C. Ideal D. Improvable E. Recommended Answer: D Question: 249 Which of the following is NOT a step in setting up Field Service Lighning? A. Enable Field Service Lightning in Setup B. Install the Field Service Lightning Managed Package C. Set up Workforce and Service Inventory. D. Set up the Field Service Lightning Console Answer: D Question: 250 From scratch, which elements will you NOT need to start tracking the inventory of Ladders in your warehouses (you have 1 warehouse per territory (4 territories total)). A. Product Item Record B. Territory C. Locations D. Request Line Item E. Product Record Answer: D https://www.dumpslink.com/  Question: 251 Are there special permission sets that can be used if the field service is delegated to contract workers? A. No B. Yes Answer: B Question: 252 What tool can be used to dynamically assign appointments to the workforce as they finish them? A. Complex Work B. Scheduling Policy C. Continuous Work D. Drip Feed Service Appointments. Answer: D Question: 253 What can Schedule Policies use to limit the list of candidates to those with a particular skill? A. Work Rule B. Assignment Set C. Work Type D. Scheduling Policy Answer: A https://www.dumpslink.com/  Question: 254 What is a Resource-Priority service objective? A. It is a tool used by the Scheduler to automatically assign appointments that come from contacts of particular, high- interest accounts. B. It is a tool used by the Field Service Lightning scheduler to determine the most crucial fields to optimize by from the Service Resource Records. Answer: C Question: 255 What is defined here: "displays information about a work order’s service appointments, line items, asset history, and more." A. Work Order Overview Screen B. Salesforce Knowledge Integration C. Service Reports D. Geolocation Tracking Answer: A https://www.dumpslink.com/