Week 7: Local and Global Communication in Multicultural Settings PDF

LESSON 2 LOCAL AND GLOBAL COMMUNICATION IN MULTICULTURAL SETTINGS LEARNING OUTCOMES AT THE END OF THE LESSON, YOU ARE EXPECTED TO ACHIEVE THE FOLLOWING: 1. DESCRIBE THE STYLES IN COMMUNICATION CONSIDERING VARIOUS MULTICULTURAL SETTINGS. 2. DETERMINE VARIETIES AND REGISTERS OF SPOK...

LESSON 2 LOCAL AND GLOBAL COMMUNICATION IN MULTICULTURAL SETTINGS LEARNING OUTCOMES AT THE END OF THE LESSON, YOU ARE EXPECTED TO ACHIEVE THE FOLLOWING: 1. DESCRIBE THE STYLES IN COMMUNICATION CONSIDERING VARIOUS MULTICULTURAL SETTINGS. 2. DETERMINE VARIETIES AND REGISTERS OF SPOKEN AND WRITTEN LANGUAGE. 3. ADOPT CULTURAL AN INTERCULTURAL AWARENESS AND SENSITIVITY IN COMMUNICATING IDEAS. 4. DEVELOP A SENSE OF APPRECIATION ON THE RICHNESS AND DIVERSITY OF REGISTERS USED IN WRITTEN AND SPOKEN COMMUNICATION.  COMMUNICATION STYLES IN VARIOUS MULTICULTURAL CONTEXTS THE COMMUNICATI0N STYLE MATRIX Each style has two dimensions: the (1) assertiveness level and the (2) emotiveness level, which is shown in the Communication Styles Matrix below. The model, developed by Dr. Eileen M. Russo, shows four different communication styles (direct, spirited, systematic and considerate), categorized further into two different dimensions (level of assertiveness and level of expressiveness). All of these must be considered because people with different cultural contexts tend to have varying levels and styles of communication. People who are categorized within the assertive communication level tend to tell or instruct others what to do and sometimes even how to do it, while the less assertive styles usually tend to be on the receiving end, often asking for guidance, instructions or directions. On the other hand, people who fall under the expressive level usually show their real feelings and emotions through facial expressions, tone of voice, or language use. The less expressive ones tend to either hide their feelings or exert some effort for these feelings not to show. THE COMBINATION OF THESE LEVELS RESULT TO BASIC COMMUNICATION STYLE Spirited = High Expressiveness + High Assertiveness Considerate = High Expressiveness + Low Assertiveness Direct = Low Expressiveness + High Assertiveness Systematic = Low Expressiveness + Low Assertiveness Tips for People with a Spirited Communication Style 1. Respect decisions and agenda that have been agreed upon, as well as time limits during meetings or any communicative situation. 2. Try to limit your sharing of personal anecdotes that may take the discussion off topic. 3. Make sure you are allowing others to contribute their ideas and suggestions - and that you are genuinely listening to them. 4. Be certain that any request you make is clear and that you convey the reason for such request. 5. Communicate your appreciation for others' work and input. Tips for People with a Considerate Communication Style 1. Recognize that other people's opinions about a topic are separate from their opinions about you. 2. Realize that not everyone is comfortable discussing personal topics with colleagues. 3. Allow others to open personal matters before asking questions of that nature. 4. Respect your own opinion as you respect that of others. 5. Recognize that you don't have to be friends with everyone, but you should treat others - and be treated - professionally. Tips for People with a Direct Communication Style 1. Make an effort to listen carefully to others. Avoid interrupting. 2. Allow time for 'chatting' at the beginning of a meeting. 3. Recognize that others may also feel the need to express themselves. 4. Recognize that brainstorming can be effective and is not a waste of time. 5.Take some time to show your appreciation for others' contributions. Tips for People with a Systematic Communication Style 1. Recognize that for good working relationships, consideration for others' feelings is important. 2. Learn to ask qualifying questions that will help you get the information you need. 3. Make sure you understand the background of the discussion or scope of the conversation so no time is wasted. 4. Politely ask other questions about themselves if you want to build rapport. 5. If you need to ask for more time to know, analyze or discuss something, explain the benefit of the information you need to know. VARIETIES AND REGISTERS OF SPOKEN AND WRITTEN LANGUAGES Language Varieties PIDGIN CREOLE REGIONAL DIALECT MINORITY DIALECT INDIGENIZED DIALECT  FORMAL LANGUAGE CASUAL REGISTERS INTIMATE FROZEN CONSULTATIVE  FORMATIVE ASSESSMENT Most cultures experience evolutions in the use of words in both formal and informal settings. Especially in the Philippines, some linguistic phenomena have taken the country by storm, affective the way people communicate with each other  AN EXCERPT FROM THE ACADEMIC PAPER "MODERN LINGUISTIC PHENOMENA IN THE PHILIPPINES" BY TEJADA K. 2017) The modern generation has ushered a new era of language users who have consistently challenged the traditionally accepted, conventional notions on linguistic structures and grammar. Truly, language has inevitably evolved with the influence both of social sub-groups and of language theorists who somehow "create" their own rules on grammar and syntax. This is evident in most societies, and is very much apparent in the Philippine context. One obvious example is the use of a different set of words, meanings and sentence structures by the members of various sectors of society. It was only in the first few years of the 21" century when terms such as 'chugbak' (die/death), 'keber' (do not care), 'eklavu' (false, lie) and many more were introduced in the Philippine working vocabulary. Although the formal inclusion of such words to the corpus of Filipino language is still doubtful, it would not be surprising if in the future, these linguistic structures are printed on Filipino dictionaries, as these are continuously being used in the streets, in the mass media, and in many social circles. Their use and predominance are probably inescapable, even when some purists and conservatives are not keen to using such language. In the past, one of the strongest and creative linguistic features that emerged in the Philippines is word reversal, where people reverse the way words are uttered. It originally intended to be a convenient way to hide meanings within a clique or social circle, as if it were a code, but its massive popularity prompted its proliferation. Primary examples are "repapips" (pare, or friends), "ermats" (mater, or mother), "erpats" (pater or father), "yeko" (okey or okay), "yosi" (first and last syllable of 'SigarilYO' or cigarette), and many more. This was a linguistic phenomenon in the Philippines in the early 80s up to the late 90s, and has seen a recurrence in late 2016, with terms such as "lodi" (idol) and "petmalu" (malupit, or tremendous) taking the entire country by storm.  G O NE 'S A BI LIT Y IN IMPROV IN TIN G IN A COMMUNICA UL TU RA L SE T T IN G S MULT IC Everyone should start with a personal desire and strong conviction to relate more effectively with persons having different cultural backgrounds.  GUIDELINES 01 02 03 REFRAIN FROM REMOVE PERSONAL MAKE A PERSONAL FORMING BIASES OR ANY COMMITMENT TO DEVELOP EXPECTATIONS BASED STEREOTYPE THAT COMMUNICATION SKILLS SOLELY ON YOUR MAY IMPEDE APPROPRIATE IN CULTURE UNDERSTANDING MULTICULTURAL SETTINGS