Total Quality Management (TQM) Presentation PDF

PRESENTATION : TOTAL QUALITY MANAGEMENT Under the Supervision Of : DR. Mustafa EL- Fiki TOTAL QUALITY MANAGEMENT INTRODUCTION TQM is a management approach focused on improving quality in all areas of an organization. It involves everyone in continuous improvement to exceed customer expectat...

PRESENTATION : TOTAL QUALITY MANAGEMENT Under the Supervision Of : DR. Mustafa EL- Fiki TOTAL QUALITY MANAGEMENT INTRODUCTION TQM is a management approach focused on improving quality in all areas of an organization. It involves everyone in continuous improvement to exceed customer expectations and boost performance.  1 2 CONTINUOUS IMPROVEMENT Core Key Principles Benefits  Core Principles: 1 1. Customer Focus. 2. Continuous Improvement. 3. Employee Involvement. 2 4. Team Work. Key Benefits 5. Effective Leadership. 1 Key Benefits : 1. Better quality and performance. 2 2. Higher customer satisfaction. 3. Lower costs and fewer errors. 4. Increased productivity. 5. Stronger reputation. 6. Competitve advantage. 7. Innovation and new ideas. 8. Safer work environment. 9. Higher profits.  1 Lack Of Management Common Support Challenge Without leadership backing, Implementing TQM struggles to succeed. 2 Resistance to Change  2 Common Resistance to change Challenge Employees may cling to Implementing familiar routines. 3 Insufficient Training  3 Insufficient Training Common Challenge Staff may lack the skills to Implementing apply TQM principles. 4 Poor Communication  4 Poor Communication Common Quality info may not flow Challenge effectively across teams. Implementing 5 Limited Resources  5 Limited Resources Common TQM needs time, money, and Challenge people. Implementing 6 Short-Term Thinking  6 Short-Term Thinking Common Challenge Some focus on quick wins, not long-term quality. Implementing 7 Weak Measurement Systems  7 Weak Measurement Common Systems Challenge Hard to track progress without Implementing good metrics. 8 Cultural Barriers  8 Cultural Barriers Common Challenge A culture not supporting improvement can block TQM. Implementing 9 Lack of Customer Focus  9 Lack of Customer Focus Common Challenge Ignoring customer needs undermines quality goals. Implementing 10 Low Employee Involvement  10 Low Employee Involvement Common Challenge Without engaged teams, TQM won’t thrive. Implementing  HISTORY OF TQM TQM started in Japan after World War II with help from experts like Deming and Juran. They focused on always improving and meeting customer needs. In the 1980s, it became popular worldwide.  HISTORY OF TQM 1950s 1968s TQM and quality Quality management concepts developed systems 1980s Today Emergence of TQM Frameworks and Quality standards popularization And QMS  TQM MODELS - Deming Model: Uses 14 principles and - the PDCA cycle (Plan, Do, Check, Act) to improve work step by step. -Juran Model: Focuses on three parts: - quality planning, quality control, and quality improvement. It also highlights the role of leaders and teamwork.  TOOLS OF TQM Flowchart Histogram Pareto Chart Control Chart Run Chart Scatter Diagram Ishikawa Diagram  TQM in Different Industries: Healthcare: Manufacturing: Focuses on reducing Aims to enhance patient safety, defects, boosting efficiency, reduce errors, and deliver and ensuring product consistent care through consistency using tools like teamwork, training, and Six Sigma, Kaizen, and continuous improvement. SPC. Example: Toyota Example: Hospitals use TQM to applies TQM to improve improve services and patient quality and cut waste. satisfaction.  Leadership in TQM Before TQM: With TQM: - Focus on cost, no Leaders support, train, and training, quality was involve everyone in quality. one department's job. Key Point: Good leadership creates a culture where everyone works to improve quality.  Applications of Total Quality Management Across Different Sectors 1. in education 2. in Healthcare 3. i Improves teaching quality by Focuses on reducing medical updating curricula, training errors, improving patient care, teachers, enhancing learning and increasing satisfaction for environments, and boosting both patients and staff. student and parent satisfaction.  Applications of Total Quality Management Across Different Sectors 3. in government 4. in Banking 5. Enhances efficiency in public Improves service quality, services, reduces bureaucracy, reduces operational errors, and improves transparency and increases customer satisfaction, public trust. and boosts efficiency.  Applications of Total Quality Management Across Different Sectors 5. In IT 6. in Services Ensures software quality, Enhances customer experience, reduces system failures, speeds up response time, improves technical improves staff training, and performance, and enhances raises overall service quality. user satisfaction. THANKS FOR LISTENING