Patrol Psychology 101: Communication and Conflict Resolution PDF
Document Details
Uploaded by SublimeRuby
2008
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Summary
This document discusses effective officers and their ability to resolve conflicts, maintain integrity, and communicate effectively with the community on patrol. Sydney J. Harris's quote differentiates information and communication. The document mentions the importance of fairness, objectivity, and credibility, within law enforcement.
Full Transcript
In return, citizens come to trust and respect those officers they perceive as consistently trying to keep order without excessive harshness, and who truly try to understand the community's concerns. According to Dr. Lawrence Miller, Effective officers must be able to utilize appropriate conflict-res...
In return, citizens come to trust and respect those officers they perceive as consistently trying to keep order without excessive harshness, and who truly try to understand the community's concerns. According to Dr. Lawrence Miller, Effective officers must be able to utilize appropriate conflict-resolution skills to prevent situations from escalating, while maintaining objectivity, balance, and the perception of fairness. They must be able to cope with different kinds and varying levels of stress, and yet at all times maintain a high level of personal integrity and ethical conduct. This is not just a nice, politically correct idea; it is essential to maintaining authority and credibility on patrol. (Patrol Psychology 101: Communication and Conflict Resolution Apr 18, 2008) The two words \'information\' and \'communication\' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through. -Sydney J. Harris (American Journalist) Authoritative -Able to be trusted as being accurate or true; reliable. o Commanding, self-confident; likely to be respected and obeyed.
