Fundamentals of Management PDF

Fundamentals of Management Robbin: Chapter 1 Chapter 01 Introduction to Management and Organization Learning Objectives 1.1 Tell who managers are and where they work. 1.2 Define management. 1.3 Describe what managers do. What is...

Fundamentals of Management Robbin: Chapter 1 Chapter 01 Introduction to Management and Organization Learning Objectives 1.1 Tell who managers are and where they work. 1.2 Define management. 1.3 Describe what managers do. What is Manager? Who Are Managers? Maslow’s Needs Behavioral Approaches 1930s–1950s Maslow’s Need Theory Maslow’s Need Theory What is Manager? Who are Managers? Manager Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals. They could be male, female under age 18 or even over age 80. No matter where managers are found or what gender they are, managers have exciting and challenging jobs Where Do They Work? Organization A deliberate collection of people brought together to accomplish some specific purpose. Government departments, hospitals, small businesses, not-for-profit agencies, museums, schools Common Characteristics of Organizations Goals People Structure What Three Characteristics Do All Organizations Share? Exhibit 1-1 Three Characteristics of Organizations What Titles Do Managers Have? (1 of 2) Exhibit 1-2 Management Levels  What Titles Do Managers Have? Top Managers Make decisions about the direction of an organization Establishing the plans and goals that affect the entire organization. – These individuals typically have titles such as ▪ Executive vice-president, (EVP) ▪ President, ▪ Managing Director (MD) ▪ Chief operating officer (COO) ▪ Chief executive officer (CEO) ▪ or Chair of the board What Titles Do Managers Have? Middle Managers Manage other managers Manage the work of first-line managers and may have titles such as – Regional Manager (RM),/ Country Manager – Project Leader , – Plant manager , or division manager What Titles Do Managers Have? First-line Managers Direct non-managerial employees (involve direct or indirect with production or creation of the organization’s products) – They are often called ▪ Supervisors, ▪ Shift managers, ▪ District managers, ▪ Department managers , or office managers What Titles Do Managers Have? Team Leaders Manage activities of a work team Works with and through other people by coordinating their work to accomplish organizational goals. What Is Management? Management is coordinating work activities so that they are completed effectively and efficiently, with and through people. Effectiveness (ប្រ ស )ើ: Those work activities that will help the organization reach its goals is often described as “Doing the Right Things” Efficiency (ប្រ ទ្ិ ភាធ ព ) : to getting the most output from the least amount of inputs “Doing Things Right.” What Is Management? Example, a car is a very effective form of transportation, able to move people across long distances, to specific places, but a car may not transport people efficiently because of how it uses fuel. Hospitals might try to be efficient by reducing the number of days that patients stay in hospital. However, they may not be effective if patients get sick at home shortly after being released. What Is Management? Efficiency (How)- Doing task Right (Inputs and Outputs) Effectiveness (What)- Doing Right Task What Is Management? Efficiency (How)- Doing task Right (Inputs and Outputs) Effectiveness (What)- Doing Right Task What Do Managers Do? Ways to Look at What Managers Do 4 Functions Approach Management Roles Approach Skills and Competencies 4 Functions Approach Planning Exhibit 1-4 Four Management Functions Organizing Leading Controlling Their Functions? Planning Leading Defining goals, Directing and motivating all establishing strategy, involved parties and and developing sub resolving conflicts plans to coordinate activities Organizing Controlling Monitoring Activities to Determining what ensure that they are needs to be done, how Accomplished as it will be done, and planned who is to do it Is the Manager’s Job Universal? Level in the Organization Exhibit 1-6 Management Activities by Organizational Level Source: Based on T. A. Mahoney, T. H. Jerdee, and S. J. Carroll, “The Job(s) of Management,” Industrial Relations 4, no. 2 (1965), p. 103 Management Roles Approach Exhibit 1-5 Mintzberg’s Managerial Roles Source: Based on Mintzberg, Henry, The Nature of Managerial Work, 1st edition, © 1973 Management Role Interpersonal: involve working with people (subordinates and persons outside the organization. A. figurehead, B. leader, and C. liaison Informational: involve receiving, collecting, and disseminating information. – Monitor, – Disseminator, – Spokesperson Management Role Decisional: involve making significant choices that affect the organization. 1. Entrepreneur, 2. Disturbance handler, 3. Resource allocator, and negotiator Management Role  Skills and Competencies Analyze and diagnose Working well with others Possessing expert job knowledge Political adeptness Source: Simon/Fotolia Skills and Competencies Base on Robert L.Katz, Manager need three skills: Technical skills Human skills Conceptual skills Skills and Competencies Technical skills include knowledge of and expertise in a certain specialized field, such as engineering, computers, accounting, or manufacturing. These skills are more important at lower levels of management since these managers are dealing directly with employees doing the organization’s work. Skills and Competencies Human Skills involve the ability to work well with other people both individually and in a group. They know how to communicate, motivate, lead, and inspire enthusiasm and trust. Conceptual Skills refer to the mental ability to analyze and generate ideas about abstract and complex situations. These skills are most important at the top managerial level. Skills and Competencies  What is Organization? Organization: is a deliberate arrangement of people who act together to accomplish some specific purpose. The main characteristics: Distinct purpose. This purpose is typically expressed in terms of a goal or a set of goals that the organization hopes to accomplish. People. One person working alone is not an organization. An organization requires people to perform the work necessary to achieve its goals. Deliberate structure. Whether that structure is open and flexible or traditional and clearly defined, the structure defines members’ work relationships.  What is Organization? Type of Organization: Large Business organization: Private sector 1.Public Held: shares are available on the stock exchange for public trading. 2.Privately held Organization: can be individually owned, family owned, or owned by some other group of individuals. Not Profit organization: Charity. Public Sector: Provincial, within government department. Crown Corporations: Cambodia post, Bank, which own by government Discuss Question Why do we need Manager in organization?