Summary

This presentation discusses memory's role in learning, covering short-term and long-term memory, and how memory structures and primes affect how we remember products and brands. It also touches upon the marketing power of nostalgia.

Full Transcript

Memory’s Role in Learning Memory consists of two interrelated components: • Short-term Memory (STM) a.k.a. working memory – is that portion of total memory that is currently activated or in use. • Long-term Memory (LTM) – is that portion of total memory devoted to permanent information storage....

Memory’s Role in Learning Memory consists of two interrelated components: • Short-term Memory (STM) a.k.a. working memory – is that portion of total memory that is currently activated or in use. • Long-term Memory (LTM) – is that portion of total memory devoted to permanent information storage. Short-Term Memory • STM is Short Lived – Consumers must constantly refresh information through maintenance rehearsal or it will be lost. • STM has Limited Capacity • Elaborative activities occur in STM (these redefine or add new elements to memory) Where was AirFrance on our Perceptual Map? Long-Term Memory • LTM is viewed as an unlimited permanent storage which can store numerous types of information such as concepts, decision rules, processes and affective states. – Semantic memory is the basic knowledge and feelings an individual has about a concept. (Schemas a.k.a. schematic memory) – Episodic memory is the memory of a sequence of events in which a person participated (Scripts) Schematic Memory/Knowledge Structures • The other products we associate with an individual product influence how we will remember it. • Primes activate nodes in memory Primes • Brand-specific: memory stored in terms of the claims the brand makes (e.g. Carlsberg) • Ad-specific: meaning refers to memories stored in terms of the medium or content of the ad itself e.g. Cadbury Boogie Brows • Brand identification: memory stored in terms of the brand name • Product category: memory stored in terms of how the product works e.g. searching the internet is ‘to google’ The Marketing Power of Nostalgia • Marketers may resurrect popular characters to evoke fond memories of the past. – Nostalgia – Retro brand

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