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VERBAL COMMUNICATION MEMORIZED Communication through spoken & Excellent for short messages written words Long pieces in oratorical, Implies use of words which makes declamation & other literary cont...

VERBAL COMMUNICATION MEMORIZED Communication through spoken & Excellent for short messages written words Long pieces in oratorical, Implies use of words which makes declamation & other literary contests Disadvantages: naturalness may be LANGUAGE diminished, might forget the lines and It is the ability to communicate by fail shift smoothly using words. EXTEMPORANEOUS SPEAKING ORAL COMMUNICATION May have a short or a long Oral communication implies preparation communication through mouth. It Outline - better organization & avoid includes individuals conversing with leaving out details each other, be it direct conversation Must formulate sentences while or telephonic conversation. speaking Speeches, presentations, discussions Must be spontaneous are all forms of oral communication. FORMS OF ORAL COMMUNICATION IMPROMPTU Face to face communication Speaking at the spur of the moment Interviews Or minimal time for preparation Telephone conversations May not deliver the best thought in Grapevine the best way but it brings out the most Negotiations natural thing to say at the moment Meetings Lecture / speech Presentation WRITTEN COMMUNICATION Conferences / seminars / workshops A medium for communication that PUBLIC SPEAKING entails the written word. Letters, A process of speaking in a structured, emails, and manuals are forms of deliberate manner to inform, written communication. Need for influence or entertain an audience written of communication, the old SPEECH style of communication did not have The term used to refer to the body public relationship, advertising, spoken expressions of information & technology and many aspects of ideas modern-day communication. may be delivered in the following FORMS OF WRITTEN COMMUNICATION modes: read from a manuscript, Email (Electronic mail) memorized, & delivered Website extemporaneous or impromptu Memorandums READING FROM A MANUSCRIPT Letters Appropriate when the speech is long Reports (both business and and when details are complicated academic reports) and essential (e.g.) need to be given Notices completely Minutes Speech on behalf of another speaker Circulars Disadvantages of reading: The force, Manuals naturalness, and eye contact may be Handbooks diminished Orders Enquiries  Complains 5. IDEAS AND SUGGESTIONS MEMO - Quotations conveys ideas or suggestions usually Others like sales contracts, from lower ranks to higher ups newspaper ADVANTAGES INTERVIEW → Wide Access → Accuracy WHAT IS AN INTERVIEW? → Lengthy Messages An interview is a two-party interaction → Permanent Record in which at least one party has a → Legal Evidence specific, serious purpose and that → Fixed Responsibility → usually involves the asking and Convenience answering questions. DISADVANTAGES CHARACTERISTICS OF AN INTERVIEW: → Time Consuming Interviews always involve two parties. → Costly Interviewing is always purposeful. → Lack of Secrecy There is focus on asking and aswering → Rigidity questions. → Impersonal PLANNING AN INTERVIEW (ADLER. 2012) → Delayed Feedback Define the goal. Identify and analyze the other CIRCULAR party/respondent. An oXicial letter or advertisement that Prepare a list of topics. is sent to many people at the same Choose the best interview structure. time Consider possible questions. Arrange the setting. MEMORANDUM A note, document or a form of CONDUCTING AN INTERVIEW (ADLER, ET communication intended to issue a AL., 2012) directive, execute a policy, present an Open with a greeting and an information report, provide orientation. suggestion and instructions, propose Perform several tasks during the a particular project, convey question-and-answer phase of the information, rebuke errors, give discussion. warnings, solve problems, or make Close with a satisfactory conclusion. requests. GUIDELINES FOR BOTH THE INTERVIEWER TYPES OF MEMORANDUMS AND INTERVIEWEE IN THE CONDUCT OF 1. DIRECTIVE MEMO - policy or AN INTERVIEW: procedures given mostly by higher ups to subordinates A Formally inform that you will be 2. REPORT MEMO - from subordinate to conducting or attending an interview. higher ups Being punctual is key in making a 3. RESPONSE MEMO - provides good impression. information to the audience as Dress to impress. regards to any inquiries made Always start with a strong 4. CONFIRMATION MEMO - confirms in handshake. black and white what has been Color your words with kindness. agreed verbally Avoid unnecessary stories.  Do not lose eye contact during the Write longer, more complex interview. sentences. The magic word is thank you. INFORMAL LANGUAGE REGISTER REGISTER - is conversational and appropriate when WHAT IS A REGISTER? writing to friends and people you know very According to Nordquist (2018), a register is: well. ⁃ defined as the way a speaker uses language diXerently in diXerent Examples: circumstances personal e-mails ⁃ determined by factors as social phone texts occasion, context, purpose, and short notes audience friendly letters ⁃ determine the vocabulary, structure, most blogs and some grammar in one's writing diaries and journals and even in one's oral discourse. There are no major rules to informal writing, but you can include things such as: LANGUAGE REGISTERS ARE CLASSIFIED slangs and cliches AS: figurative language symbols and abbreviations FORMAL LANGUAGE REGISTER acronyms is more appropriate for professional jokes j personal opinions writing and letters to a boss or a extra punctuation stranger passive and active voice incomplete sentences is impersonal, meaning, it is not short sentences written for a specific person and first person, second person POV without emotion paragraphs or no paragraphs Examples: jokes business letters personal opinions letters of complaint extra punctuation passive and active voice RULES IN FORMAL WRITING: Do not use contractions. cannot LISTENING instead of can't have not instead of Listening is the most important haven't is not instead of isn't communication skill Spell out numbers less than one We probably spend more time using hundred. our Listening Skills than any other Write in third person point of view. kind of skill Avoid using too much passive verbs. Like other skills, Listening takes Avoid using slang, idioms, practice exaggeration (hyperboles) and Real Listening is an active process clichés. Avoid abbreviations and acronyms. Philippine Pesos (PhP) Do not start sentences with words like, and, so, but, also Always write in complete sentences. Listening Comes First ACTIVE LISTENING PROCESS STEPS: The First and the foremost communication Hearing skill that we learn in our lives is nothing but Filtering "LISTENING" Comprehending Remembering LISTENING Responding SPEAKING READING TYPES OF LISTENING WRITING DISCRIMINATIVE LISTENING - It involves identifying the diXerence FALLACIES ABOUT LISTENING between various sounds. It also Listening is not my problem! enables one to diXerentiate between Listening and hearing are the same, familiar and unfamiliar language. Good readers are good listeners COMPREHENSION LISTENING - It Smarter people are better listeners involves attaching meaning to what is Listening improves with age being listened to. It may also include Listening skills are diXicult to learn comprehending the nonverbal messages being conveyed by the OBJECTIVES OF LISTENING speaker. To learn EVALUATIVE LISTENING - It involves To increase one's understanding To evaluating and analyzing the message advise or counsel being received. It involves judging the To relieve one's boredom acceptability of what is said depending on how logical one finds it REAL LISTENING to be ATTENTIVE LISTENING - It involves REAL LISTENING HAS THREE BASIC STEPS: paying attention to the words that are Hearing just means listening enough being spoken. to catch what the speaker is saying. PRETENCE LISTENING - It involves For example, say you were listening to more hearing than listening. It means a report on zebras, and the speaker pretending through facial expressions mentioned that no two are alike. If you that one is listening when one is not. can repeat the fact, then you have SELECTIVE LISTENING - It involves heard what has been said. selecting the desired part of the Understanding The next part of message and ignoring the undesired listening happens when you take what part of the message. you have heard and understand it in INTUITIVE LISTENING - It means your own way. Let's go back to that listening through the intuitive mind by report on zebras. When you hear that silencing the other forms of internal no two are alike, think about what that dialogues might mean. You might think, "Maybe this means that the pattern of stripes is diXerent for each zebra." TIPS FOR BEING A GOOD LISTENER Judging After you are sure that you Give your full attention on the have understood what the speaker person who is speaking. Don't lookout has said, think about whether it the window or at what else is going on makes sense. in the room.  Make sure your mind is focused. It can be easy to let your mind wander if you think you know what the person is going to say next, but you might be wrong! If you feel your mind wandering, change the position of your body and try to concentrate on the speaker's words. Let the speaker finish before you begin to talk. Speakers appreciate having the chance to say everything they would like to say without being interrupted. When you interrupt, it looks like you aren't listening. even if you really are. Let yourself finish listening before you begin to speak! You can't really listen if you are busy thinking about what you want to say next. Listen for main ideas. The main ideas are the most important points the speaker wants to get across. They may be mentioned at the start or end of a talk and repeated a few times. Pay special attention to statements that begin with phrases such as "My point is..." or "The thing to remember is..." Ask questions. If you are not sure you understood what the speaker has said, just ask. For example, you might say, "When you said that no two zebras are alike, did you mean that the streak are diXerent on each one?" Give feedback. Sit up straight and look directly at the speaker. Now and then, nod to show that you understand. At appropriate points you may also smile, frown, laugh, or be silent. These are all ways to let the speaker know that you are really listening. Remember, you listen with your face as well as your ears!