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Questions and Answers
What is the main advantage of reading from a manuscript during a speech?
What is the main advantage of reading from a manuscript during a speech?
Which of the following is NOT listed as a disadvantage of reading from a manuscript?
Which of the following is NOT listed as a disadvantage of reading from a manuscript?
What is a key characteristic of an interview?
What is a key characteristic of an interview?
Which of the following is an example of formal written communication?
Which of the following is an example of formal written communication?
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What is a significant disadvantage of using interviews for communication?
What is a significant disadvantage of using interviews for communication?
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In which scenario is a circular most typically used?
In which scenario is a circular most typically used?
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What should be done first when planning an interview?
What should be done first when planning an interview?
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Which of the following is NOT considered a form of written communication?
Which of the following is NOT considered a form of written communication?
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What is the primary purpose of a directive memo?
What is the primary purpose of a directive memo?
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Which of the following is NOT a type of memorandum mentioned?
Which of the following is NOT a type of memorandum mentioned?
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What is a recommended practice during the question-and-answer phase of an interview?
What is a recommended practice during the question-and-answer phase of an interview?
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What should you do at the beginning of an interview?
What should you do at the beginning of an interview?
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Which action is advised to leave a good impression during an interview?
Which action is advised to leave a good impression during an interview?
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What is a response memo intended to provide?
What is a response memo intended to provide?
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What should an interviewer avoid during the interview process?
What should an interviewer avoid during the interview process?
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What best defines a register in communication?
What best defines a register in communication?
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What is one potential disadvantage of memorized communication?
What is one potential disadvantage of memorized communication?
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Which form of oral communication is characterized by speaking without prior preparation?
Which form of oral communication is characterized by speaking without prior preparation?
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Which of the following is an example of written communication?
Which of the following is an example of written communication?
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What is one key characteristic of public speaking?
What is one key characteristic of public speaking?
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Which aspect of extemporaneous speaking is essential for better organization?
Which aspect of extemporaneous speaking is essential for better organization?
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Which of the following is NOT a form of oral communication?
Which of the following is NOT a form of oral communication?
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What does oral communication typically use?
What does oral communication typically use?
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What is a common disadvantage of impromptu speaking?
What is a common disadvantage of impromptu speaking?
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What factors influence the way a speaker uses language?
What factors influence the way a speaker uses language?
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Which of the following is a characteristic of formal language register?
Which of the following is a characteristic of formal language register?
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What is a key rule in formal writing?
What is a key rule in formal writing?
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Which of the following is NOT commonly included in informal writing?
Which of the following is NOT commonly included in informal writing?
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Why is listening considered an important communication skill?
Why is listening considered an important communication skill?
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Which of the following is a permitted feature of informal writing?
Which of the following is a permitted feature of informal writing?
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In which scenarios would you typically use informal writing?
In which scenarios would you typically use informal writing?
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What should be avoided in formal writing?
What should be avoided in formal writing?
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What is the first step in the active listening process?
What is the first step in the active listening process?
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Which type of listening is focused on attaching meaning to messages?
Which type of listening is focused on attaching meaning to messages?
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What common misconception about listening is mentioned?
What common misconception about listening is mentioned?
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What is one primary objective of listening?
What is one primary objective of listening?
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In discriminative listening, what is primarily being identified?
In discriminative listening, what is primarily being identified?
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What does evaluative listening involve?
What does evaluative listening involve?
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Which of the following is NOT a step in the active listening process?
Which of the following is NOT a step in the active listening process?
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Which of the following statements about listening is false?
Which of the following statements about listening is false?
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Study Notes
Verbal Communication
- Excellent for short messages, but can be challenging for long speeches.
- Can be challenging to maintain naturalness, and speakers may forget lines.
Language
- The ability to communicate through the use of words.
Oral Communication
- Communication through the mouth, such as conversing, speeches, presentations, and discussions.
- Forms of oral communication include:
- Face to face communication
- Interviews
- Telephone conversations
- Grapevine
- Negotiations
- Meetings
- Lecture/speech presentation
- Conferences/seminars/workshops
Public Speaking
- A structured and deliberate manner of speaking to inform, influence, or entertain an audience.
Speech
- Spoken expressions of information and ideas.
- Modes of delivery:
- Reading from a manuscript
- Memorized delivery
- Extemporaneous delivery
- Impromptu delivery
Reading from a Manuscript
- Appropriate for long speeches with complex details.
- Can diminish naturalness and eye contact.
Memorized Delivery
- Excellent for short messages but can be challenging for long speeches.
- May diminish naturalness, and speakers may forget lines.
Extemporaneous Speaking
- Usually involves some preparation and an outline.
- Speakers must formulate sentences while speaking.
- Must be spontaneous.
Impromptu Speaking
- No or minimal preparation.
- Speakers may not deliver their best thoughts, but it helps bring out natural ideas.
Written Communication
- Communication done through the written word, such as letters, emails, and manuals.
- Required for public relations, advertising, and technology.
Forms of Written Communication
- Website
- Memorandums
- Letters
- Reports
- Notices
- Minutes
- Circulars
- Manuals
- Handbooks
- Orders
- Enquiries
- Complaints
- Quotations
Memorandum
- A note or document used to issue directives, execute policies, present information reports, make suggestions, provide instructions, propose projects, convey information, rebuke errors, give warnings, solve problems, and make requests.
Types of Memorandums
- Directive Memo: Policies or procedures given from higher-ups to subordinates.
- Report Memo: From subordinates to higher-ups.
- Response Memo: Provides information to an audience regarding inquiries made.
- Confirmation Memo: Confirms in black and white what has been previously agreed upon verbally.
- Ideas and Suggestions Memo: Conveys ideas or suggestions, usually from lower ranks to higher-ups.
Interview
- A two-party interaction with a specific, serious purpose.
- Usually involves asking and answering questions.
Characteristics of an Interview
- Involves at least two parties.
- Has a purposeful nature.
- Focuses on asking and answering questions.
Planning an Interview
- Define the goal of the interview.
- Identify and analyze the other party/respondent.
- Prepare a list of topics to discuss.
- Choose the best interview structure.
- Consider possible questions.
- Arrange the setting.
Conducting an Interview
- Open with a greeting and orientation.
- Perform tasks during the question-and-answer phase of the discussion.
- Close with a satisfactory conclusion.
Guidelines for Interviewers and Interviewees:
- Formally announce the interview.
- Be punctual.
- Dress appropriately.
- Start with a strong handshake.
- Be kind with words.
- Avoid unnecessary stories.
- Maintain eye contact.
- Use longer, more complex sentences.
- Use the word "Thank you."
Informal Language Register
- Conversational and appropriate for writing to friends and people you know well.
- Examples:
- Personal emails
- Phone texts
- Short notes
- Friendly letters
- Most bogs
- Diaries and journals
Formal Language Register
- More appropriate for professional writing and letters to bosses or strangers.
- Impersonal.
Examples of Formal Writing
- Business letters
- Letters of complaint
Rules in Formal Writing
- Do not use contractions.
- Spell out numbers that are less than one hundred.
- Write in the third person point of view.
- Avoid using passive verbs too often.
- Avoid using slang, idioms, exaggerations (hyperboles), and clichés.
- Avoid abbreviations and acronyms.
- Do not start sentences with words like, and, so, but, also.
- Always write in complete sentences.
Listening
- The most important communication skill.
- Requires practice.
- Actively listening is a process that includes:
- Hearing
- Filtering
- Comprehending
- Remembering
- Responding
Types of Listening
- Discriminative Listening: Identifying the difference between various sounds.
- Comprehension Listening: Attaching meaning to what is being listened to.
- Evaluative Listening: Evaluating and analyzing the message being received.
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Description
This quiz covers various aspects of verbal and oral communication including public speaking techniques, types of oral communication, and modes of speech delivery. Test your understanding of effective communication strategies and improve your skills in delivering messages clearly and confidently.
