Oral Communication and Public Speaking
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Oral Communication and Public Speaking

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Questions and Answers

What is the main advantage of reading from a manuscript during a speech?

  • It ensures accuracy and completeness. (correct)
  • It promotes better audience engagement.
  • It allows for more spontaneity.
  • It enhances the speaker's charisma.

    • Which of the following is NOT listed as a disadvantage of reading from a manuscript?

  • Increased audience interaction. (correct)
  • Diminished eye contact.
  • Loss of forcefulness.
  • Reduced naturalness.

    • What is a key characteristic of an interview?

  • It lacks a specific purpose.
  • It typically involves questioning and answering. (correct)
  • It is usually informal and casual.
  • It can be conducted with more than two parties.

    • Which of the following is an example of formal written communication?

    <p>Sales contract</p> Signup and view all the answers

    What is a significant disadvantage of using interviews for communication?

    <p>High cost and time consumption.</p> Signup and view all the answers

    In which scenario is a circular most typically used?

    <p>To convey ideas from subordinates to superiors.</p> Signup and view all the answers

    What should be done first when planning an interview?

    <p>Define the goal of the interview.</p> Signup and view all the answers

    Which of the following is NOT considered a form of written communication?

    <p>Interview transcript</p> Signup and view all the answers

    What is the primary purpose of a directive memo?

    <p>To issue policies or procedures from higher-ups</p> Signup and view all the answers

    Which of the following is NOT a type of memorandum mentioned?

    <p>Executive memo</p> Signup and view all the answers

    What is a recommended practice during the question-and-answer phase of an interview?

    <p>Provide clear and concise answers</p> Signup and view all the answers

    What should you do at the beginning of an interview?

    <p>Open with a greeting and an orientation</p> Signup and view all the answers

    Which action is advised to leave a good impression during an interview?

    <p>Be punctual and dress to impress</p> Signup and view all the answers

    What is a response memo intended to provide?

    <p>Information regarding inquiries made</p> Signup and view all the answers

    What should an interviewer avoid during the interview process?

    <p>Sharing personal anecdotes</p> Signup and view all the answers

    What best defines a register in communication?

    <p>An informal and conversational style</p> Signup and view all the answers

    What is one potential disadvantage of memorized communication?

    <p>Naturalness may be diminished.</p> Signup and view all the answers

    Which form of oral communication is characterized by speaking without prior preparation?

    <p>Impromptu speaking</p> Signup and view all the answers

    Which of the following is an example of written communication?

    <p>An email</p> Signup and view all the answers

    What is one key characteristic of public speaking?

    <p>It involves structured and deliberate communication.</p> Signup and view all the answers

    Which aspect of extemporaneous speaking is essential for better organization?

    <p>Preparing an outline</p> Signup and view all the answers

    Which of the following is NOT a form of oral communication?

    <p>Emails</p> Signup and view all the answers

    What does oral communication typically use?

    <p>Spoken words</p> Signup and view all the answers

    What is a common disadvantage of impromptu speaking?

    <p>It can lead to forgetting key points.</p> Signup and view all the answers

    What factors influence the way a speaker uses language?

    <p>Social occasion, context, purpose, and audience</p> Signup and view all the answers

    Which of the following is a characteristic of formal language register?

    <p>Impersonal and objective tone</p> Signup and view all the answers

    What is a key rule in formal writing?

    <p>Spell out numbers less than one hundred</p> Signup and view all the answers

    Which of the following is NOT commonly included in informal writing?

    <p>Passive voice</p> Signup and view all the answers

    Why is listening considered an important communication skill?

    <p>It's used more than writing</p> Signup and view all the answers

    Which of the following is a permitted feature of informal writing?

    <p>Incompleted sentences</p> Signup and view all the answers

    In which scenarios would you typically use informal writing?

    <p>Friendly letters and phone texts</p> Signup and view all the answers

    What should be avoided in formal writing?

    <p>Using first-person point of view</p> Signup and view all the answers

    What is the first step in the active listening process?

    <p>Hearing</p> Signup and view all the answers

    Which type of listening is focused on attaching meaning to messages?

    <p>Comprehension Listening</p> Signup and view all the answers

    What common misconception about listening is mentioned?

    <p>Listening and hearing are the same</p> Signup and view all the answers

    What is one primary objective of listening?

    <p>To increase one's understanding</p> Signup and view all the answers

    In discriminative listening, what is primarily being identified?

    <p>Differences between various sounds</p> Signup and view all the answers

    What does evaluative listening involve?

    <p>Analyzing and evaluating the message</p> Signup and view all the answers

    Which of the following is NOT a step in the active listening process?

    <p>Exaggerating</p> Signup and view all the answers

    Which of the following statements about listening is false?

    <p>Listening skills are easy to learn</p> Signup and view all the answers

    Study Notes

    Verbal Communication

    • Excellent for short messages, but can be challenging for long speeches.
    • Can be challenging to maintain naturalness, and speakers may forget lines.

    Language

    • The ability to communicate through the use of words.

    Oral Communication

    • Communication through the mouth, such as conversing, speeches, presentations, and discussions.
    • Forms of oral communication include:
      • Face to face communication
      • Interviews
      • Telephone conversations
      • Grapevine
      • Negotiations
      • Meetings
      • Lecture/speech presentation
      • Conferences/seminars/workshops

    Public Speaking

    • A structured and deliberate manner of speaking to inform, influence, or entertain an audience.

    Speech

    • Spoken expressions of information and ideas.
    • Modes of delivery:
      • Reading from a manuscript
      • Memorized delivery
      • Extemporaneous delivery
      • Impromptu delivery

    Reading from a Manuscript

    • Appropriate for long speeches with complex details.
    • Can diminish naturalness and eye contact.

    Memorized Delivery

    • Excellent for short messages but can be challenging for long speeches.
    • May diminish naturalness, and speakers may forget lines.

    Extemporaneous Speaking

    • Usually involves some preparation and an outline.
    • Speakers must formulate sentences while speaking.
    • Must be spontaneous.

    Impromptu Speaking

    • No or minimal preparation.
    • Speakers may not deliver their best thoughts, but it helps bring out natural ideas.

    Written Communication

    • Communication done through the written word, such as letters, emails, and manuals.
    • Required for public relations, advertising, and technology.

    Forms of Written Communication

    • Email
    • Website
    • Memorandums
    • Letters
    • Reports
    • Notices
    • Minutes
    • Circulars
    • Manuals
    • Handbooks
    • Orders
    • Enquiries
    • Complaints
    • Quotations

    Memorandum

    • A note or document used to issue directives, execute policies, present information reports, make suggestions, provide instructions, propose projects, convey information, rebuke errors, give warnings, solve problems, and make requests.

    Types of Memorandums

    • Directive Memo: Policies or procedures given from higher-ups to subordinates.
    • Report Memo: From subordinates to higher-ups.
    • Response Memo: Provides information to an audience regarding inquiries made.
    • Confirmation Memo: Confirms in black and white what has been previously agreed upon verbally.
    • Ideas and Suggestions Memo: Conveys ideas or suggestions, usually from lower ranks to higher-ups.

    Interview

    • A two-party interaction with a specific, serious purpose.
    • Usually involves asking and answering questions.

    Characteristics of an Interview

    • Involves at least two parties.
    • Has a purposeful nature.
    • Focuses on asking and answering questions.

    Planning an Interview

    • Define the goal of the interview.
    • Identify and analyze the other party/respondent.
    • Prepare a list of topics to discuss.
    • Choose the best interview structure.
    • Consider possible questions.
    • Arrange the setting.

    Conducting an Interview

    • Open with a greeting and orientation.
    • Perform tasks during the question-and-answer phase of the discussion.
    • Close with a satisfactory conclusion.

    Guidelines for Interviewers and Interviewees:

    • Formally announce the interview.
    • Be punctual.
    • Dress appropriately.
    • Start with a strong handshake.
    • Be kind with words.
    • Avoid unnecessary stories.
    • Maintain eye contact.
    • Use longer, more complex sentences.
    • Use the word "Thank you."

    Informal Language Register

    • Conversational and appropriate for writing to friends and people you know well.
    • Examples:
      • Personal emails
      • Phone texts
      • Short notes
      • Friendly letters
      • Most bogs
      • Diaries and journals

    Formal Language Register

    • More appropriate for professional writing and letters to bosses or strangers.
    • Impersonal.

    Examples of Formal Writing

    • Business letters
    • Letters of complaint

    Rules in Formal Writing

    • Do not use contractions.
    • Spell out numbers that are less than one hundred.
    • Write in the third person point of view.
    • Avoid using passive verbs too often.
    • Avoid using slang, idioms, exaggerations (hyperboles), and clichés.
    • Avoid abbreviations and acronyms.
    • Do not start sentences with words like, and, so, but, also.
    • Always write in complete sentences.

    Listening

    • The most important communication skill.
    • Requires practice.
    • Actively listening is a process that includes:
      • Hearing
      • Filtering
      • Comprehending
      • Remembering
      • Responding

    Types of Listening

    • Discriminative Listening: Identifying the difference between various sounds.
    • Comprehension Listening: Attaching meaning to what is being listened to.
    • Evaluative Listening: Evaluating and analyzing the message being received.

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    Description

    This quiz covers various aspects of verbal and oral communication including public speaking techniques, types of oral communication, and modes of speech delivery. Test your understanding of effective communication strategies and improve your skills in delivering messages clearly and confidently.

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