1.2 Work Etiquette EO2.pptx PDF

P.O 1.2 Work Etiquette NCG01.61 Applied Communication in English for NTec Revision 2 | August 2024  Learning Objectives 1. Explain and Discuss: ○ Work etiquette 2. Reporting for Work ○ Identify and discuss what types of preparation needs to be done...

P.O 1.2 Work Etiquette NCG01.61 Applied Communication in English for NTec Revision 2 | August 2024  Learning Objectives 1. Explain and Discuss: ○ Work etiquette 2. Reporting for Work ○ Identify and discuss what types of preparation needs to be done prior to reporting for work ○ Understanding the importance of creating good first impressions (introduction, gesture and body language) 3. Establishing Good Communication and Networking P.O 2.1 Identify And Discuss What Types Of Preparation Needs To Be Done Prior To Reporting For Work PREPARATION FOR A NEW JOB Preparing for a Change Starting a new job role is a lot like starting a new school. Essentially, you're the new kid. You'll need to figure things out again, learn new faces, and build new relationships. And while starting anew can be stressful and overwhelming, it can also be equally exciting. Change brings new opportunities to grow and develop. To ensure that you'll have a smooth transition and successful start, you'll need to do some homework first. PREPARATION FOR A NEW JOB Strategies Preparation is the key to success and doing a little studying will go a long way. Most of the strategies in this lesson focus on researching and understanding the new job role and organisation. While it's impossible to learn everything before you start, consider prioritising your study efforts in these areas: 1. Your role, responsibilities and expectations 2. The organisation's values, vision, and direction 3. The key stakeholders 4. The workplace culture 5. Project updates PREPARATION FOR A NEW JOB Your role, responsibilities and expectations This is perhaps the most important piece of information to know. The worst situation that can happen is showing up to work on your first day and not knowing why you are there. Thus, it's imperative to understand what your new job role and responsibilities are. The organisation's values, vision, and direction Learn what these values, vision, and direction of the organization are to ensure that your work will align with their values and primary  PREPARATION FOR A NEW JOB The key stakeholders Just like going to a dinner party and knowing who the host is, you should also learn who the key individuals are within the organisation. At the very minimum, this should be the person you will be reporting to (your boss) and the top leader of the company (who everyone, including your boss, reports to). The workplace culture This refers to the values, attitudes, and behaviours of the organisation. In other words, it's how the staff interacts with one another and how they get things done. One of the first things you'll want to do when starting a new job role is to figure out what the team's dynamics are really like. For example, do they work together to solve problems or is their approach more individualistic? Learning these little details can help you determine what behaviours are appropriate and are not appropriate.  PREPARATION FOR A NEW JOB Project updates When you are joining a new project, it's important to understand the project itself. If information wasn't provided to you beforehand (usually it isn't), oftentimes you'll be given a briefing once you start. Make sure that you understand the project scope, objectives, and timelines. In addition, it will be helpful to know the project's history, current status, and main issues. Importantly, learning the ins and outs of the project will take time; however, this can be expedited by developing a plan to learn from the team. This might include setting up meetings with the team members to discuss the project in greater detail.  PREPARATION FOR A NEW JOB Other Helpful Tips As the first day on your new job draws nearer, here are some other helpful tips to consider: 1. Plan out your commute to work beforehand so you won't be late. 2. Choose your outfit the night before; it will be one less thing to worry about. 3. Try to have a good night's sleep so that you feel well rested and your mind is alert. 4. Last but not least, keep an open mind, positive attitude, and be confident. P.O 2.2 Understanding The Importance Of Creating Good First Impressions (Introduction, Gesture And Body Language)  Introducing Yourself 1. The importance of introducing yourself to others. Pave way for positive work relationships. Familiarize yourself with your co-workers and superiors. Allows you to demonstrate your credibility.  Introducing Yourself 2. What Makes A Good First Introduction Pleasant facial expression Vocal clarity, pace and projection Clear introduction of your role within the organization Firm handshake  Be aware of your NVC (Non-violent Communication) 1. Body Posture and Stance 2. Facial Expression 3. Handshake 4. Gait Making A Positive Impression 1. Punctuality matters. 2. Mind your manners 3. Set the right intention and positive mindset. 4. Be professional and respectful. 5. Be open and helpful. Revision 2 | August 2024  Why A Good First Impression Matters Failing to make a good first impression, particularly in the workplace, can impact your relationships with co-workers, how successful you are in your new role, and even how your career at the organization plays out as the years go by. Researchers at Harvard have determined that first impressions are really all about determining trustworthiness and confidence in that person's abilities. Revision 2 | August 2024  Strategies to Make A Good First Impression Consider incorporating some of these strategies from the start: 1. Mind your time. Perhaps the worst thing you can do when you're trying to impress someone (particularly a boss or a client) is to show up late to work or a meeting. Arriving on time, or even a few minutes early, shows that you value the other person's time and that you are a responsible employee. 2. Convey confidence through body language. Looking people in the eye, delivering a firm handshake, and conveying a genuine smile all show the person you're greeting that you're trustworthy and confident. Revision 2 | August 2024  Strategies to Make A Good First Impression 3. Proactively listen and question. It is easy to tell when someone is truly listening to you versus when they are only hearing you and their mind is somewhere else. Use active listening skills to stay fully engaged and ask relevant questions, to show that your interest. When meeting a new colleague, for example, ask questions about what their job entails, what they like about the company. Some personal questions, such as favorite hobbies or where they went to college, can help establish a friendly connection. Revision 2 | August 2024  Strategies to Make A Good First Impression 4. Dress appropriately. Attire is important. It's worth mentioning, at least briefly, that how you present yourself physically will be one of the first things people notice. 5. Show initiative. Initiative means being willing to take the lead on something. When opportunities present themselves, demonstrate your willingness to jump in and get things done. Your boss and colleagues will notice your ambition and drive to help. Revision 2 | August 2024  Strategies to Make A Good First Impression 6. Set a positive and open mindset. When first encountering a new job or new client, there can be a lot of stress and anxiety that accompany it. Difficult as it may be sometimes, try to stay focus on the positives and on what you can control. 7. Own up to any mistakes/blunders. No one is perfect, and mistakes will happen. When they do, admit to them and present a solution that will correct it. Placing blame or implicating others for your mistakes is one of the quickest way to breed resentment and toxicity at the workplace. 8. Be friendly with/to others. Make the first step and extend your new colleagues invitation to lunch/meal. Getting to know the people you work with can create a more relaxed working relationship and help show that you're a friendly and outgoing person. Revision 2 | August 2024  Lesson Summary 1. Making a good first impression on supervisors, colleagues, and customers is important because you only get one opportunity to do it. First impressions help demonstrate that you're trustworthy, confident, and personable. Of course, most people know that how you dress and present yourself is important, but there are other key strategies. 2. Be punctual to your job and your meetings. Use appropriate body language (a firm handshake, a genuine smile and eye contact).  Lesson Summary 3. Engage in active listening when meeting with others and ask questions to show your interest in what they are saying. 4. Show initiative by taking on work and own up to any mistakes when they happen. 5. Last, be positive and friendly with those you encounter.  Group Discussion 1. Students to read the material and highlight on the key points. 2. Divide students into small groups (4-5 students per group). Revision 2 | August 2024  Group Discussion 1. Discussion points: 1. Preparation Before Work: What specific actions should one take the night before and the morning of reporting to work? How can these preparations impact your performance and mindset? What are common mistakes people make when preparing for their first day of work? 2. Creating Good First Impressions: Why are first impressions important in a workplace setting? How can introductions, gestures, and body language affect other’s perceptions of you? Share examples of both positive and negative first impressions. Revision 2 | August 2024