Ethics & Professionalism PDF

9/27/2022 Ethics & Professionalism Introduction By Professor Kassem Saleh Kuwait University 1 Definition of professionalism the conduct, aims, or qualities that characterize or mark...

9/27/2022 Ethics & Professionalism Introduction By Professor Kassem Saleh Kuwait University 1 Definition of professionalism the conduct, aims, or qualities that characterize or mark a profession or a professional person Qualities that characterize a professional person [in his profession] 2 1  9/27/2022 A profession the act of taking the vows of a religious community an act of openly declaring or publicly claiming a belief, faith, or opinion an avowed religious faith calling requiring specialized knowledge and often long and intensive academic preparation a principal calling, vocation, or employment the whole body of persons engaged in a calling 3 What makes a profession? A Body of Knowledge (BoK) – knowledge areas (KA) / domains / …. – Scope of practice Code of Ethics and Professional Conduct –Agreed upon values –Accountability Professional Certification (Examination?) 4 2  9/27/2022 Professions Software engineer Project manager Quality engineer Audiologist Teacher / professor Chemical / mechanical / electrical / …… engineer Doctor / physician / physical therapist / pharmacist / nurse Medical informatician Information security … 5 Software Engineering 6 3  9/27/2022 7 Software Engineering 8 4  9/27/2022 Software Engineering Professional Certification 9 Project Management BoK 10 5  9/27/2022 11 12 6  9/27/2022 Project Management 13 Project Management Professional Certification 14 7  9/27/2022 Quality Engineering 15 Quality Engineering 16 8  9/27/2022 Quality Engineering Certification 17 Audiology 18 9  9/27/2022 19 K. Saleh and N. Al‐Dabbous, “Towards a code of ethics for e‐ services professionals”, e‐Society 2014, Nagoya, Japan, April 2014. Abstract: Delivering and maintaining services is becoming an important and sizable component accounting to about 80% of modern economies. E‐services include all the services that are delivered and maintained using the internet and mobile networks as the delivery vehicle. Issues related to privacy, security and trust are the major concerns that are hindering a faster increase in the popularity and usability of e‐services. Increasing the trustworthiness of e‐service providers relies heavily on both technical and human aspects that affect the proper delivery of e‐services. In this paper, we address one of the important human aspects dealing with the proper ethical behavior and professional conduct of professionals involved in the various aspects of e‐ services. E‐service professionals include those involved in the creation, owning, designing, testing, developing, operating, integrating, configuring and maintaining e‐services. A code of ethics is needed to ensure the proper delivery of e‐services aiming to contribute to higher level of trustworthiness ultimately leading to an increased economic activity. The proposed code of ethics is generic and builds on various codes of ethics that are already existing for professionals in certain specific service sectors. It also covers some foundational elements that deal with the personnel involved in delivering the e‐service, the information and communication flow within and at the e‐service interfaces, the adoption and use of appropriate technologies, the development of timely and robust policies and plans, the commitment to meeting service level agreements and desirable quality of services, the sensitivity to users’ privacy concerns, the establishment and enforcement of accountability measures, and the appropriate care when dealing with third party providers. This proposed code of ethics would also be considered as a contribution to the new emerging field of service science, management and engineering. Keyword: code of ethics, e‐service professional, foundational elements, service science, management and engineering (SSME), trustworthiness 20 10  9/27/2022 What do code of ethics across professions have in common? Professions to support the product industry and the service industry It is all about dealing / interacting with …… 21 What do code of ethics have in common? Dealing with the public / customers Dealing with colleagues Dealing with self Dealing with the product / service Dealing with the employer / client Dealing with the government / the law / regulations Dealing with the profession 22 11  9/27/2022 Stakeholders in Ethics and Professionalism You, the (to be) professional The general public / media outlets The customer / user / patient / … The government / laws / regulations The employer / business owner / client The product and services supported / developed / maintained The professional organization The certification authority More ???? 23 Stakeholders in Ethics Relatives Employer Service Government Patient Providers Pharma Ethics Physician Nurse companies Lab Professional technician Suppliers Insurers Therapist Pharmacist Public, Media, … 24 12  9/27/2022 A Profession Code of (Professional) Ethics Body of Knowledge Professional Organization Professional Certification Professional Registration 25 Discussion What does it mean ‘being professional’ ? 26 13  9/27/2022 Discussion What are the benefits for ‘being professional’ ? 27 What is Professionalism? It is a choice, an opportunity for you to think, behave and act in a way which will make you stand out from the crowd. It is not necessarily attached with a traditional profession It is for everyone, at all stages of our careers and at all levels of every organization It is about something in a person’s manner, their abilities, the way they speak, the way they dress, their obvious standards, all of which add up to a powerful presence and all of which you recognize as professional. 28 14  9/27/2022 What is Ethics? Ethics is based on well‐founded standards of right and wrong that prescribe what humans ought to do, usually in terms of rights, obligations, benefits to society, fairness, or specific virtues. Ethics is a system of moral principles that affect how people make decisions and lead their lives. Ethics is concerned with what is good for individuals and society and is also described as moral philosophy. Ethics are enforced by a code of ethics but morals are not. The English word "ethics" is derived from an Ancient Greek word êthos meaning “custom, habit, character or disposition". 29 What is Professional Ethics? Professional ethics may be understood as professionally acknowledged measures of individual and business conduct, values, and guiding principles. Professional ethics is nothing but a code of conduct applicable to different professions and is set up by the expert members of such profession or professional organizations. The underlying philosophy of having professional ethics is to make the persons performing in such jobs to follow the sound, uniform ethical conduct. 30 15  9/27/2022 Excellence Excellence is the root of professionalism – Putting the maximum effort to get something done, to achieve the best possible result and to do it with passion Need to translate our thoughts and attitudes into actions, words into deeds Need to work on our attitudes, our behaviors, and our character. 31 Remember this … Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. Watch your habits; they become character. Watch your character; it becomes your destiny. 32 16  9/27/2022 The ABC of a Professional A for attitudes – Thoughts, morals, … B for behavior – Actions, work, habits, … C for character – mental and moral qualities, … 33 Attitudes of a Professional Trustworthy Passionate Reliable Determined Helpful Adaptable Approachable Respectful Fair 34 17  9/27/2022 Behaviors of a Professional Behavior / Conduct / Actions Human interactions are countless every day The way people experience their interactions with you makes a lasting and almost irreversible impression 35 Behaviors of a Professional Adhere to Ethics, morals and standards Good manners: polite, courteous, kind, thoughtful, timely Always present a professional image Professional maturity Performance Responsive Self‐control Communication Confidentiality Continuously develop yourself 36 18  9/27/2022 Character of a Professional Person’s character is unique; made up of a combination of personal qualities. Character defines one’s reputation, respectability and honorability. 37 Character of a Professional Integrity – Doing what is right even when nobody is looking Honesty Loyalty Do the right thing Truthful Responsible / accountable 38 19