Lund University HT22 SYSB13 Exam PDF

2024-10-23 12:52 HT22 - SYSB13, Processorienterad verksamhetsutveckling Uppsamlingstentamen LUNDS UNIVERSITET CANDIDATE Filip Ohman (354454) TEST HT22 - SYS...

2024-10-23 12:52 HT22 - SYSB13, Processorienterad verksamhetsutveckling Uppsamlingstentamen LUNDS UNIVERSITET CANDIDATE Filip Ohman (354454) TEST HT22 - SYSB13, Processorienterad verksamhetsutveckling U ppsam Ii ngstentamen Subject code Evaluation type Test opening time 22.05.2023 08:00 End time 22.05.2023 13:00 Grade deadline PDF created 23.10.2024 12:52 https://lund.inspera.com/admin#grading/details/146339251/65397522 1/24 2024-10-2312:52 HT22 - SYSB13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 1 Question 1 You cannot implement a BPM project without technology. Select one alternative: A. True B. False Correct. 2 of 2 marks. 2 Question 2 With Business Processes it is meant... Select one alternative: A. The end-to-end business processes of the organization including suppliers and customers 0 B. The end-to-end business processes of the organization referring to suppliers C. The end-to-end business processes of the organization referring to customers Correct. 2 of 2 marks. 3 Question 3 The Governance of Processes refers to managing the end-to-end business processes now and in the future. Select one alternative: A.True B. False Correct. 2 of 2 marks. https://lund.inspera.com/admin#g rading/details/146339251/65397522 4/24 2024-10-23 12:52 HT22 - SYSB13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 4 Question 4 BPM is only about technology Select one alternative: A. True B. False Correct. 2 of 2 marks. 5 Question 5 One of the main components of governance of processes is the ability of correct measurement Select one alternative: A. True B. False Correct. 2 of 2 marks. 6 Question 6 In a 8PM program, foundations are determined by the senior management team, provides high- level outlines to 8PM components, and provides principles and guidelines Select one alternative: A. True B. False Correct. 2 of 2 marks. https ://lund. inspera. com/admin#grading/details/146339251/65397522 5/24 2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 7 Question 7 Business Process Management is defined as a 'management discipline'. By management discipline we mean Select one alternative: A. Proactive management of Business Processes will not assist in achieving the organization's strategic objectives. B. Business Process Management does not need to be part of how the business is managed. C. The organization's management needs to understand that Business Processes fundamental and critical part of business success. Correct. 2 of 2 marks. 8 Question 8 In a BPM program, enablement refers to taking high-level principles and guidelines and expands them for business and BPM teams for execution. Select one alternative: A. True B. False Correct. 2 of 2 marks. https ://lund. inspera.com/ad min#grading/details/146339251/65397522 6/24 2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 9 Question 9 Which of the following is the correct BPM definition? Select one alternative: A. BPM is about improving or re-engineering the organization's processes B. BPM is about modelling, implementation and execution of processes C. BPM focuses on using business processes to achieve an organization's objective through the improvement of existing business processes, the ongoing performance management, and the governance of essential business processes Correct. 2 of 2 marks. 10 Question 10 A BPM program needs to provide a solid operational focus that has been agreed and that is visible across the organization. The main componenUs of a BPM program is/are: Select one alternative: A. Foundations B. Foundations and Enablement C. Enablement Correct. 2 of 2 marks. https://lund. inspera. com/admin#grading/details/146339251/65397522 7/24 2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 11 Question 11 Based on the 'House' metaphor of 8PM, identify which of the following statements is the correct one: Select one alternative: A. The organizational frameworks for process transformation, people change a management, benefits realization, and process improvement should be in place V B. The organizational frameworks for process transformation, people change management, and process improvement should be in place C. The organizational frameworks for process transformation, benefits realization, and process improvement should be in place Correct. 2 of 2 marks. 12 Question 12 Although the three business capabilities are critical, it is the fourth component of 8PM project management that holds them together. Meaning, without a well-managed project, any 8PM implementation is doomed to fail. Select one alternative: A. True B. False 0 Wrong. O of 2 marks. https ://lund. inspera.com/ad mi n#g rading/delails/146339251/65397522 8/24  2024-10-23 12:52 HT22 - SYSB13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 13 Question 13 In BPM, is more important to get your processes right before you consider the implementation of technology. Select one alternative: ·A.True B. False Correct. 2 of 2 marks. 14 Question 14 The ?FE framework, besides its phases which are grouped into 4 categories, it has 3 essential components, the 3Es, namely: Leadership, BPM Project Management, and People Change Management. Select one alternative: l True False Correct. 2 of 2 marks. 15 Question 15 When it comes to BPM implementation and the associated organizational change, the role of leadership is important in engaging people. Select one alternative: A. True B. False Correct. 2 of 2 marks. https://lund. inspera.com/admin#grading/details/146339251/65397522 9/24 2024-10-23 12:52 HT22 - SYSB13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 16 Question 16 The most important component of any 8PM implementation is the management of organizational change, and the associated people impacts. Select one alternative: A. True B. False Correct. 2 of 2 marks. 17 Question 17 The top-down approach in 8PM refers to... Select one alternative: A. Simple low impact projects B. Large scale 8PM programs Correct. 2 of 2 marks. 18 Question 18 'Driven by senior leadership' is among the critical success factors that are common across all organizations and 8PM. Select one alternative: A. True B. False 0 Wrong. O of 2 marks. https://lund.inspera.com/admin#grading/details/146339251/65397522 10/24 2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 19 Question 19 'Clearly understood business drivers' are among the critical success factors that are common across all organizations and 8PM. Select one alternative: A. True 0 B. False Correct. 2 of 2 marks. 20 Question 20 A 'clearly understood projecUprogram transformation vision' is not among the critical success factors that are common across all organizations and 8PM. Select one alternative: A. True B. False Correct. 2 of 2 marks. 21 Question 21 'Clearly understood, agreed and measurable business value outcomes' are not among the critical success factors that are common across all organizations and 8PM. Select one alternative: A. True 0 B. False Wrong. 0 of 2 marks. https://lund.inspera.com/admin#grading/details/146339251/65397522 11/24 2024-10-23 12:52 HT22 - SYSB13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 22 Question 22 The Enablement phase of the ?FE framework refers to the creation or provision of the key architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the BPM strategy. Select one alternative: A. True B. False Correct. 2 of 2 marks. 23 Question 23 The bottom-up approach in BPM refers to... Select one alternative: A. High impact projects 0 B. Enterprise-wide business transformation Correct. 2 of 2 marks. 24 Question 24 'Appointed and empowered BMP leader and team' is not among the critical success factors that are common across all organizations and 8PM. Select one alternative: A. True B. False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/delails/146339251/65397522 12/24  2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 25 Question 25 The 7 FE framework provides a structured and systematic approach to BPM implementation. Select one alternative: A. True B. False Correct. 2 of 2 marks. 26 Question 26 While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for BPM. A driver is an event or occurrence that causes the organization to initiate action to overcome or solve an issue or problem that is usually of an immediate nature. Select one alternative: A. True 0 B. False Wrong. O of 2 marks. 27 Question 27 Technology in the BPM world is often referred to as a BPM system (BPMS). Select one alternative: A. True B. False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/146339251/65397522 13/24  2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 28 Question 28 While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for 8PM. A trigger is a business reason or motivator that causes the organization to initiate action to achieve a business objective. Select one alternative: A. True B. False Correct. 2 of 2 marks. 29 Question 29 'Right incentives and disincentives' for senior executives, managers and other relevant people is among the critical success factors that are common across all organizations and 8PM. Select one alternative: A. True B. False Correct. 2 of 2 marks. https://lund. inspera.com/admin#g rading/details/146339251 /65397522 14/24  2024-10-23 12:52 HT22 - SYSB13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 30 Question 30 The various components of a BPMS have been grouped into categories or enablers, namely: Select one alternative: A. Modeling and Design B. Modeling and Design; Execution and Tracking C. Performance Management D. Modeling and Design; Execution and Tracking; Performance Management E. Execution and Tracking; Performance Management F. Execution and Tracking G. Modeling and Design; Performance Management Correct. 2 of 2 marks. 31 Question 31 The 7 FE framework can increase the success of a BPM project and minimise the risks. Select one alternative: A. True B. False Correct. 2 of 2 marks. https ://lund. inspera. com/admin#grading/details/146339251 /65397522 15/24 2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhelsutveckling Uppsamlingstentamen 32 Question 32 The category of Performance management does not include business analytics. Select one alternative: A. True B. False Correct. 2 of 2 marks. 33 Question 33 Should a BPMS be customer-centric or employee-centric, and why? Select one alternative: A. Customer-centric because without customers there is no business and therefore no employees B. Employee-centric because without employees there is no business or customers, since customers receive no service, resulting in no employees C. None of the answers is correct 0 Correct. 2 of 2 marks. hllps://lund.inspera.com/admin#grading/details/146339251/65397522 16/24  2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 34 Question 34 Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies are spending too much time on the BPM foundations before starting to provide business benefits. Select one alternative: A. True B. False Correct. 2 of 2 marks. 35 Question 35 The enabler of Modeling and Design includes process modelling and design, activity-based cost (cost modelling), and process simulation. Select one alternative: A. True B. False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/146339251/65397522 17/24  2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 36 Question 36 Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is the belief that their organization is special and different and existing frameworks are not suitable. Select one alternative: A. True B. False Correct. 2 of 2 marks. 37 Question 37 Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is the belief that technology is the first and most important step. Select one alternative: A. True B. False Correct. 2 of 2 marks. https :/ /lund. inspera.com/ad mi n#grading/details/146339251/65397522 18/24 2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 38 Question 38 In 8PM implementation, the 8PM approach adopted needs to recognise that change is driven by people who operate within an organization. Select one alternative: A. True 8. False Correct. 2 of 2 marks. 39 Question 39 The 7FE Framework is a framework used for the implementation of 8PM to support the successful implementation of 8PM activities. Select one alternative: A. True B. False Correct. 2 of 2 marks. 40 Question 40 The 7FE Framework builds on the external capability of the organization while executing 8PM activities. Select one alternative: A. True B. False Correct. 2 of 2 marks. https ://lund. inspera. com/ad min#grading/details/146339251/65397522 19/24 2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 41 Question 41 The ?FE Framework builds on the internal capability of the organization while executing BPM activities. Select one alternative: A. True B. False Correct. 2 of 2 marks. 42 Question 42 The ?FE Framework can be used from small projects to large transformations. Select one alternative: A. True B. False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/146339251/65397522 20/24 ,_ 2024-10-23 12:52 HT22 - SYSB13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 43 Question 43 For the business strategy to be implemented, the organization's management must establish a set of rules or guidelines related to how the business will be conducted, and this is the business- operating model (BOM). Another term we use for this is business architecture. The BOM includes what the high-level value chain is, what products and services will be sold, via what distribution channels and locations the products and services will be sold, the desired degree of business integration and standardization. Select one alternative: A. True B. False Correct. 2 of 2 marks. 44 Question 44 The ?FE Framework can be used for organizations with low or high process maturity. Select one alternative: A. True B. False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/146339251/65397522 21/24 2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 45 Question 45 The 7FE Framework can be used from projects within one business unit to programs expanding across an entire organization. Select one alternative: A. True B. False Correct. 2 of 2 marks. 46 Question 46 The BOM requires the development and enhancement of business capabilities that are needed to deliver the strategy. The business capabilities comprise of the following components: Select one alternative: A. People B. Processes and Technology C. Technology D. People and Processes E. People, Processes, and Technology F. Processes G. Technology and Processes H. People and Technology Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/146339251/65397522 22/24  2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 47 Question 47 Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is not applying any methodology, just using common sense or not following respectfully the chosen methodology. Select one alternative: A. True B. False Correct. 2 of 2 marks. 48 Question 48 The Foundations Phase of the ?FE Framework refers to the creation or provision of the key architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the BPM strategy. This phase is where the key architecture, rules, principles, guidelines, and models are specified and agreed to enable the implementation of BPM across the organization. Select one alternative: A. True B. False Correct. 2 of 2 marks. https://lund. inspera. com/admin#grading/details/146339251/65397522 23/24 2024-10-23 12:52 HT22 - SYSB 13, Processorienterad verksamhetsutveckling Uppsamlingstentamen 49 Question 49 The ?FE Framework can be used from limited to large-scale cultural and organizational change. Select one alternative: A. True 0 B. False Correct. 2 of 2 marks. 50 Question 50 The ?FE Framework can be used from projects with or without automation. Select one alternative: A. True B. False Correct. 2 of 2 marks. hltps://lund. inspera. com/admin#grading/detai ls/146339251/65397522 24/24  2024-10-2312:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen LUNDS UNIVERSITET CANDIDATE AMC-MMZ TEST HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen Subject code Evaluation type Test opening time 27.11.2023 08:00 End time 27.11.2023 11:00 Grade deadline PDF created 23.10.2024 12:42 https://lund.inspera.com/admin#grading/details/184071515/121283305 1/26 2024-10-2312:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen Created by Emilia Svefelt https://lund.inspera.com/admin#grading/details/184071515/121283305 2/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen i Tentamensinstruktioner Please, read through general information below before starting the exam. Good Luck! It is forbidden to use a mobile phone, smartwatch, reading tablet or other technical and electronic equipment during the writing time (apart from the device used to write the exam). These must be switched off and located in the designated place for personal belongings when entering the exam hall. You may enter the room and start the exam no later than 30 minutes after the start of the writing. You may hand in the exam and leave the room one hour after the start of the exam at the earliest. Allowed means: No means allowed Abbreviations used in the Examination Questions BOM: Business Operating Model BP: Business Process/es BPM: Business Process Management BPMS: Business Process Management System/s BPMN: Business Process Model and Notation To hand in your exam, you need to raise your hand and wait for the "tentavakt". Rules for exams at the School of Economics: https:/lwww.ehl.lu.se/utbildning/student-pa- ekonomihogskolanlregler-och-anvisningerltenta-och-prov There are two different ways to grade an exam, graded grades (A-U) and ungraded grades (U-G): Graded grades have the following grade limits: A= 85-100%, B = 75-84%, C = 65-74%, D = 55- 64%, E = 50-54%, U (Fail) < 50% The University of Economics takes it seriously with all attempts at cheating. Any suspicion of cheating (that, for example, the examination rules are not followed) is reported to the department, which in tum makes a report to the university's disciplinary board. 1 Question 1 Which of the following is the correct BPM definition? Select one alternative: 8PM focuses on using business processes to achieve an organization's objectives t ugh the improvement of existing business processes, the ongoing performance manage t, and the governance of essential business processes BPM is about modelling, implementation and execution of processes BPM is about improving or re-engineering the organization's processes Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 3/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 2 Question 2 Based on the 'House' metaphor of 8PM, identify which of the following statements is the correct one: Select one alternative: The organizational frameworks for process transformation, benefits realization, and process improvement should be in place The organizational frameworks for process transformation, people change management, and process improvement should be in place The organizational frameworks for process transformation, people change manage t, benefits realization, and process improvement should be in place Correct. 2 of 2 marks. 3 Question 3 The governance of processes refers to managing the end-to-end business processes now and in the future. Select one alternative: True False Correct. 2 of 2 marks. 4 Question 4 In a BPM program, enablement refers to taking high-level principles and guidelines and expands them for business and 8PM teams for execution. Select one alternative: False True Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 4/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 5 Question 5 In the context of 8PM, it is more important to get your processes right before you consider the implementation of technology. Select one alternative: False True Correct. 2 of 2 marks. 6 Question 6 A 'clearly understood projecUprogram transformation vision' is not among the critical success factors that are common across all organizations and 8PM. Select one alternative: False 0 True Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 5/26 2024-10-23 12:43 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Ordinarie tentamen 7 Question 7 While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for BPM. A trigger is a business reason or motivator that causes the organization to initiate action to achieve a business objective. Select one alternative: False True Correct. 2 of 2 marks. 8 Question 8 While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for BPM. A driver is an event or occurrence that causes the organization to initiate action to overcome or solve an issue or problem that is usually of an immediate nature. Select one alternative: True False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 6/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 9 Question 9 The various components of a BPMS have been grouped into categories or enablers, namely: Select one alternative: Modeling and Design; Performance Management Performance Management Execution and Tracking; Performance Management Execution and Tracking Modeling and Design Modeling and Design; Execution and Tracking; Performance Management Modeling and Design; Execution and Tracking Correct. 2 of 2 marks. 10 Question 10 The category of Performance management does not include business analytics. Select one alternative: False True Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 7/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 11 Question 11 Should a BPMS be customer-centric or employee-centric, and why? Select one alternative: None of the answers is correct 0 Employee-centric because without employees there is no business or customers, since customers receive no service, resulting in no employees Customer-centric because without customers there is no business and therefore no employees Correct. 2 of 2 marks. 12 Question 12 The BOM requires the development and enhancement of business capabilities that are needed to deliver the strategy. The business capabilities comprise of the following components: Select one alternative: Processes Technology and Processes Processes and Technology People and Technology People and Processes People, Processes, and Technology Technology People Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 8/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 13 Question 13 The Foundations Phase of the 7FE Framework refers to the creation or provision of the key architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the BPM strategy. This phase is where the key architecture, rules, principles, guidelines, and models are specified and agreed to enable the implementation of BPM across the organization. Select one alternative: False True Correct. 2 of 2 marks. 14 Question 14 In the context of BPMN, the 'Error End Event' represents the termination of a process abruptly. It is often used when a process needs to be terminated prematurely, and it skips the remaining activities. Select one alternative: False True 0 Wrong. O of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 9/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 15 Question 15 In BPMN, the 'task' is a fundamental symbol that represents a unit of work or activity within a business process. Which of the following are types of tasks in BPMN? Select one or more alternatives: End Task User Task 0 Service Task 0 None Task Correct. 2 of 2 marks. 16 Question 16 In the context of 8PM, which of the following are the foundational components of the ?FE framework? Select one or more alternatives: Fulfilment 0 Future 0 People Change Management Leadership Foundations 0 Findings and Solutions 0 Project Management Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 10/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 17 Question 17 'Tasks' in BPMN are connected through sequence flows to define the order in which they are executed within the process. Select one alternative: False True Correct. 2 of 2 marks. 18 Question 18 Which of the following are types of 'gateways' in BPMN? Select one or more alternatives: Inclusive Gateway Service Gateway Exclusive Gateway User Gateway Complex Gateway Partially Correct. 0 of 2 marks. https://lund. inspera.com/admin#grading/details/184071515/121283305 11/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 19 Question 19 Which of the following are correct in regard to the Enablement phase of the 7FE framework? Select one or more alternatives: The phase refers to the creation or provision of the key architectures and detailed elements that are needed to support and enable business capabilities for the succ ul delivery of all components of the BPM strategy. The phase includes ensuring that the organization strategy, vision, strategic goals, business, and executive drivers are clearly understood by the project team members. This phase is where the key architecture, rules, principles, guidelines, and models specified and agreed to enable the implementation of BPM across the organizatio. The phase ensures that BPM activities benefit from other ongoing or completed BFA activities and increase the success rate of BPM over time. W Partially Correct. O of 2 marks. 20 Question 20 The Launch phase has 3 major outcomes: the selection of where to start the initial (or next) BPM activity within the organization; agreement of the process goals and/or vision once the processes have been selected; the establishment of the selected activity. Select one alternative: True False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 12/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 21 Question 21 Which of the following statements about 'sub-processes' in the context of BPMN are correct? Select one or more alternatives: Sub-processes contribute to the readability of BPMN diagrams by allowing model represent complex activities at a higher level of abstraction. Sub-processes enable the creation of hierarchical process structures. 0 Sub-processes challenge the creation of hierarchical process structures. Sub-processes cannot be reused across different processes, promoting a modular and reusable design. By encapsulating a set of activities within a sub-process, complex processes can ~ broken down into smaller, more manageable units. V Correct. 2 of 2 marks. 22 Question 22 Which of the following statements about 'gateways' in BPMN is correct? Select one or more alternatives: Gateways in BPMN indicate the flow of control from one element to another. 0 Gateways in BPMN serve as decision points where the sequence flow diverges or lfll,;. converges based on specific conditions or rules. V Gateways in BPMN play a crucial role in controlling the flow of a business processO Partially Correct. 0 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 13/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 23 Question 23 In BPMN, the 'gateway' is: Select one alternative: A fundamental element that represents the order in which activities, and events are connected within a business process. A fundamental symbol that is used to control the flow of a business process. 0 A fundamental symbol that represents a unit of work or activity within a business process. Correct. 2 of 2 marks. 24 Question 24 In the context of BPMN, which of the following are key roles of gateways? Select one or more alternatives: Decision Points 0 Converging Paths 0 Labeling Parallel Processing Arrow Direction Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 14/26 2024-10-2312:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 25 Question 25 In BPMN, 'parallel gateways' are used to model a decision point where one or more of the outgoing paths can be taken. They represent inclusive choices, allowing multiple conditions to be evaluated, and paths with satisfied conditions are followed. Select one alternative: True False Correct. 2 of 2 marks. 26 Question 26 In BPMN, 'gateways' help model the various paths a process can take, allowing for the representation of decision-making, parallel processing, and conditional branching within a process. Select one alternative: False True Correct. 2 of 2 marks. 27 Question 27 In BPMN, 'inclusive gateways' are used to model a point in the process where multiple outgoing paths are taken simultaneously. They represent parallel processing, indicating that all paths are followed concurrently without waiting for others to complete. Select one alternative: True False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 15/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 28 Question 28 Which of the following statements about 'sequence flow' in BPMN are correct? Select one or more alternatives: A sequence flow defines the flow of control from one element to another, indicatin sequence in which the activities are executed. A sequence flow represents the order in which activities, events, and gateways ar~ connected within a business process. V A sequence flow is used to model the chronological order of tasks and events in a Oess. Correct. 2 of 2 marks. 29 Question 29 The 'business issue-led approach' is an initiative driven by the operational or business issues of an organization, business unit, or department. It means that the determination that a 8PM project requires occurs at a lower level in the organization than the strategy level. Select one alternative: True False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/delails/184071515/121283305 16/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 30 Question 30 In BPMN, 'exclusive gateways' are used to model a decision point where only one of the outgoing paths can be taken. They represent mutually exclusive choices, indicating that the process will follow the path with the first satisfied condition. Once a condition is met, the other paths are ignored. Select one alternative: True False Correct. 2 of 2 marks. 31 Question 31 Which of the following examples can be considered common use cases for 'intermediate events' in BPMN diagrams? Select one or more alternatives: A message intermediate event may be used to signal the completion of a task in o~ process and trigger the start of another process. V An error occurs during the execution of a task, leading to an interrupting intermedia error event. The process may then follow an alternative path, such as an error-handling escalation process. A non-interrupting message event may trigger a notification without interrupting th~tfit/Tent activities in the process. V Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 17/26 2024-10-23 12:43 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Ordinarie tentamen 32 Question 32 In BPMN, 'Interrupting Intermediate Events' are triggered based on specific conditions being met during the process execution. Select one alternative: False True 0 Wrong. O of 2 marks. 33 Question 33 In BPMN, 'end events' are typically represented graphically by a circle with a thin border. Select one alternative: False True Correct. 2 of 2 marks. 34 Question 34 In the context of 8PM, the 'Realize phase' of the ?FE framework is: Select one alternative: This phase is to ensure that the benefit outcomes that were outlined in the busine se are realized. This phase is where all aspects of the project take place. This phase consists of building all the components for the implementation of new processes. Correct. 2 of 2 marks. https://lund. inspera.com/admin#grading/delails/184071515/121283305 18/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 35 Question 35 In the context of BPMN, which of the following statements is correct? Select one or more alternatives: The choice between the above task types depends on the nature of the activity an e level of automation or customization required. 'Service Tasks' involve the execution of custom scripts or code within the process. 0 'Script Tasks' represent automated services. 'User Tasks' involve human interaction. Partially Correct. 0 of 2 marks. 36 Question 36 In the context of BPMN, can the following be considered a correct example of 'service task'? In a procurement process, when a purchase requisition is submitted, it often requires approval from a manager. The approval process involves a human decision-maker who reviews the requisition and decides whether to approve or reject it. This decision-making task can be modeled as a service task. Select one alternative: False True Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 19/26 2024-10-2312:43 HT23- SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 37 Question 37 Which of the following is the correct purpose of a 'service task' in BPMN? Select one alternative: A 'Service Task' represents a task that requires manual intervention or interaction from a human user. Service tasks are typically activities that involve human decision-making or input. A 'Service Task' represents a task that is performed by an automated service, appf on, or system. Service tasks model activities do not require direct human interaction. Correct. 2 of 2 marks. 38 Question 38 In the context of BPMN, can the following be considered a correct example of 'user task'? In a customer order fulfillment process, there might be a task to send an email notification to the customer when the order is shipped. This task can be automated and does not require direct human interaction. It can be modeled as a 'user task' that triggers an automated email service. Select one alternative: False True Correct. 2 of 2 marks. 39 Question 39 In the context of BPMN, 'pools' can be used to model swimlanes, where each one represents a specific category or grouping of activities. Select one alternative: False True Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 20/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 40 Question 40 In the context of 8PM, which of the following are the essential components of the ?FE framework? Select one or more alternatives: Foundations Leadership Findings and Solutions Fulfilment Business Process Project Management 0 People Change Management 0 Future Correct. 2 of 2 marks. 41 Question 41 In BPMN, 'pools' are used to differentiate between different responsibilities or roles within a participant. They help organize the activities within a pool, providing clarity on who is responsible for specific tasks or subprocesses. Select one alternative: False True 0 Wrong. 0 of 2 marks. hltps://lund.inspera.com/admin#grading/details/184071515/121283305 21/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 42 Question 42 Which of the following are types of 'Connecting Objects' in the context of BPMN? Select one or more alternatives: The 'Association', which connects artifacts, data, or text annotations to flow object The 'Sequence Flow', which represents the order in which activities are performedf) The 'Message Flow', which represents communication between participants (pools a collaboration diagram. Correct. 2 of 2 marks. 43 Question 43 Which of the following statements about 'pools' are correct in the context of BPMN? Select one or more alternatives: A pool represents a distinct participant or a high-level organizational boundary in a~ business process. V A pool cannot be thought of as a container for a specific participant's processes or activities. Each pool typically corresponds to an external entity, such as a department, organ· on, or system, that interacts with the main process. Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 22/26 2024-10-23 12:43 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Ordinarie tentamen 44 Question 44 In the context of BPMN, a 'lane' is a sub-partition within a pool and represents a specific role, department, or sub-process within the larger participant's space. Select one alternative: False True Correct. 2 of 2 marks. 45 Question 45 Which of the following key aspects highlight the significance of BPM in organizational management? Select one or more alternatives: Enhanced Process Visibility and Transparency 0 Resource Optimization 0 Alignment with Organizational Goals 0 Cross-Functional Collaboration 0 Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 23/26 2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 46 Question 46 In the context of 8PM, which of the following statements about 'business process' are correct? Select one or more alternatives: A business process involves the execution of activities over time and it is influence ' factors such as inputs, decision points, and interactions with people and systems. A business process involves the coordination of people, systems, information, and resources to produce a desired outcome. V A business process is a series of related, structured activities or tasks that are pert ed to achieve a specific business goal. Correct. 2 of 2 marks. 47 Question 4 7 In the context of 8PM, which of the following statements about the 'traditional approach of change management' are correct? Select one or more alternatives: Searches for the root causes of failures. Searches for the root causes of success. Focuses on what is wrong. Focuses on what works. Obstacles are treated as barriers. Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 24/26 2024-10-23 12:43 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Ordinarie tentamen 48 Question 48 In the context of BPM, which of the following statements about the 'appreciative inquiry approach of change management' are correct? Select one or more alternatives: Searches for the root causes of success. Obstacles are treated as barriers. Focuses on what works. Focuses on what is wrong. Searches for the root causes of failures. Correct. 2 of 2 marks. 49 Question 49 Which of the following statements is correct in regard to Leadership in the context of BPM? Select one alternative: Leadership aims at ensuring that the leaders of the organization provide the necesgajy support and guidance to ensure that the BPM activity and organization are aligned deliver the right business outcomes. Leadership aims at ensuring that all concerned stakeholders are able and willing to embrace and contribute to the future solution. Leadership aims at ensuring that the resources, budget, timelines, stakeholders, and output are managed. Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 25/26  2024-10-23 12:43 HT23 - SYSB13, Processorienterad verksamhetsutveckling Ordinarie tentamen 50 Question 50 In the context of BPM, which of the following is correct in regard to the 'Foundations phase' of the 7FE framework? Select one alternative: The phase ensures that BPM activities benefit from other ongoing or completed BPM activities and increase the success rate of BPM over time. The phase refers to agreement of the components comprising the target-operating ~del and an agreed set of driving and guiding business foundation principles to manag~ business processes within the organization. The phase refers to the creation or provision of the key architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the BPM strategy. Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/184071515/121283305 26/26  2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen CANDIDATE LRR-LOM TEST HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen Subject code Evaluation type Test opening time 08.01.2024 08:00 End time 08.01.2024 11 :00 Grade deadline PDF created 11.11.2024 13:39 https://lund.inspera.com/admin#grading/details/190356759/103212902 1/25 2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen Created by Emilia Svefelt https ://lund. inspera. com/admin#grading/details/1903567 59/103212902 2/25 2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen i Tentamensinstruktioner Please, read through general information below before starting the exam. Good Luck! It is forbidden to use a mobile phone, smartwatch, reading tablet or other technical and electronic equipment during the writing time (apart from the device used to write the exam). These must be switched off and located in the designated place for personal belongings when entering the exam hall. Once the start time has passed, the doors of the examination hall are closed. There is a second coordinated admission that will only take place 30 minutes after the start of the exam. You may hand in the exam and leave the room one hour after the start of the exam at the earliest. Allowed means: No means allowed Abbreviations used in the Examination Questions BOM: Business Operating Model BP: Business Process/es BPM: Business Process Management BPMS: Business Process Management System/s BPMN: Business Process Model and Notation To hand in your exam, you need to raise your hand and wait for the "tentavakt". Grading scale: A-U A= 85-100%, B = 75-84%, C = 65-74%, D = 55-64%, E = 50-54%, U (Fail)< 50% The University of Economics takes it seriously with all attempts at cheating. Any suspicion of cheating (that, for example, the examination rules are not followed) is reported to the department, which in turn makes a report to the university's disciplinary board. 1 Question 1 A BPM program needs to provide a solid operational focus that has been agreed and that is visible across the organization. The main componenUs of a BPM program is/are: Select one alternative: Foundations and Enablement 0 Foundations Enablement Correct. 2 of 2 marks. https ://lund. inspera.com/admin#grading/details/190356759/103212902 3/25 2024-11-11 13:39 HT23 - SYSB13, Processorienterad verksamhetsutveckling Omtentamen 2 Question 2 In a BPM program, enablement refers to taking high-level principles and guidelines and expands them for business and BPM teams for execution. Select one alternative: True False Correct. 2 of 2 marks. 3 Question 3 In the context of BPM, it is more important to get your processes right before you consider the implementation of technology. Select one alternative: True False Correct. 2 of 2 marks. 4 Question 4 The most important component of any BPM implementation is the management of organizational change, and the associated people impacts. Select one alternative: False True Correct. 2 of 2 marks. https ://lund. inspera. com/admin#grading/details/190356759/103212902 4/25 2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 5 Question 5 When it comes to BPM implementation and the associated organizational change, the role of leadership is important in engaging people. Select one alternative: False True Correct. 2 of 2 marks. 6 Question 6 The bottom-up approach in 8PM refers to... Select one alternative: Enterprise-wide business transformation High impact projects Correct. 2 of 2 marks. 7 Question 7 The top-down approach in BPM refers to... Select one alternative: Large scale BPM programs Simple low impact projects Correct. 2 of 2 marks. https ://lund. inspera.com/admin#g rading/details/190356759/1 03212902 5/25 2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 8 Question 8 'Appointed and empowered BMP leader and team' is not among the critical success factors that are common across all organizations and 8PM. Select one alternative: False 0 True Correct. 2 of 2 marks. 9 Question 9 In the context of 8PM, 'Right incentives and disincentives' for senior executives, managers and other relevant people is among the critical success factors that are common across all organizations and 8PM. Select one alternative: True False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/190356759/103212902 6/25  2024-11-11 13:39 HT23 - SYSB13, Processorienterad verksamhetsutveckling Omtentamen 10 Question 10 While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for 8PM. A trigger is a business reason or motivator that causes the organization to initiate action to achieve a business objective. Select one alternative: True False Correct. 2 of 2 marks. 11 Question 11 While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for 8PM. A driver is an event or occurrence that causes the organization to initiate action to overcome or solve an issue or problem that is usually of an immediate nature. Select one alternative: True False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/190356759/103212902 7/25 2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 12 Question 12 The various components of a BPMS have been grouped into categories or enablers, namely: Select one alternative: Modeling and Design; Execution and Tracking; Performance Management 0 Performance Management Modeling and Design Execution and Tracking Modeling and Design; Performance Management Execution and Tracking; Performance Management Modeling and Design; Execution and Tracking Correct. 2 of 2 marks. 13 Question 13 The enabler of Modeling and Design includes process modelling and design, activity-based cost (cost modelling), and process simulation. Select one alternative: True False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/190356759/103212902 8/25 2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 14 Question 14 In the context of BPM, the category of performance management does not include business analytics. Select one alternative: True False Correct. 2 of 2 marks. 15 Question 15 Should a BPMS be customer-centric or employee-centric, and why? Select one alternative: Employee-centric because without employees there is no business or customers, since customers receive no service, resulting in no employees Customer-centric because without customers there is no business and therefore no employees None of the answers is correct 0 Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/190356759/103212902 9/25 2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 16 Question 16 Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies are spending too much time on the BPM foundations before starting to provide business benefits. Select one alternative: False True Correct. 2 of 2 marks. 17 Question 17 Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is the belief that their organization is special and different and existing frameworks are not suitable. Select one alternative: True 0 False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/190356759/103212902 10/25 2024-11-1113:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 18 Question 18 Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is not applying any methodology, just using common sense or not following respectfully the chosen methodology. Select one alternative: True False Correct. 2 of 2 marks. 19 Question 19 Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is the belief that technology is the first and most important step. Select one alternative: False True Correct. 2 of 2 marks. https ://lund. inspera.com/ad min#grading/details/1903567 59/1 03212902 11/25  2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 20 Question 20 The 7FE Framework builds on the external capability of the organization while executing BPM activities. Select one alternative: False True Correct. 2 of 2 marks. 21 Question 21 The 7FE Framework builds on the internal capability of the organization while executing BPM activities. Select one alternative: False True Correct. 2 of 2 marks. 22 Question 22 The 7FE Framework can be used from projects within one business unit to programs expanding across an entire organization. Select one alternative: True False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/190356759/103212902 12/25 2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 23 Question 23 The ?FE Framework can be used from limited to large-scale cultural and organizational change. Select one alternative: False True Correct. 2 of 2 marks. 24 Question 24 The Business-Operating Model (BOM) requires the development and enhancement of business capabilities that are needed to deliver the strategy. The business capabilities comprise of the following components: Select one alternative: Technology People and Technology Processes and Technology People People, Processes, and Technology People and Processes Technology and Processes Processes Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/190356759/103212902 13/25 2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 25 Question 25 In the context of BPMN, 'exclusive gateways' are used to model a decision point where only one of the outgoing paths can be taken. They represent mutually exclusive choices, indicating that the process will follow the path with the first satisfied condition. Once a condition is met, the other paths are ignored. Select one alternative: False True 0 Correct. 2 of 2 marks. 26 Question 26 The Foundations Phase of the ?FE Framework refers to the creation or provision of the key architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the 8PM strategy. This phase is where the key architecture, rules, principles, guidelines, and models are specified and agreed to enable the implementation of 8PM across the organization. Select one alternative: True False Correct. 2 of 2 marks. hltps://lund.inspera.com/admin#grading/details/190356759/103212902 14/25  2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 27 Question 27 In the context of BPMN, 'parallel gateways' are used to model a decision point where one or more of the outgoing paths can be taken. They represent inclusive choices, allowing multiple conditions to be evaluated, and paths with satisfied conditions are followed. This gateway supports parallel decision-making. Select one alternative: True False Correct. 2 of 2 marks. 28 Question 28 In the context of BPMN, 'gateways' help model the various paths a process can take, allowing for the representation of decision-making, parallel processing, and conditional branching within a process. Select one alternative: True False Correct. 2 of 2 marks. 29 Question 29 In the context of BPMN, 'inclusive gateways' are used to model a point in the process where multiple outgoing paths are taken simultaneously. They represent parallel processing, indicating that all paths are followed concurrently without waiting for others to complete. Select one alternative: True False Correct. 2 of 2 marks. https://lund.inspera. com/admin#grading/details/190356759/103212902 15/25 2024-11-1113:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 30 Question 30 In the context of BPMN, 'start events' are typically represented graphically by a circle with a thick border. Select one alternative: False True Correct. 2 of 2 marks. 31 Question 31 In the context of BPMN, the choice of the gateway type depends on the nature of the decision or branching logic required in the process. Select one alternative: False True 0 Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/delails/190356759/103212902 16/25 2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 32 Question 32 Which of the following are key roles of gateways in BPMN? Select one or more alternatives: Decision Points Labeling Converging Paths Arrow Direction Parallel Processing Correct. 2 of 2 marks. 33 Question 33 In the context of BPMN, 'Interrupting Intermediate Events' are triggered based on specific conditions being met during the process execution. Select one alternative: True False Correct. 2 of 2 marks. https://lund.inspera.com/admin#grading/details/190356759/103212902 17/25  2024-11-11 13:39 HT23 - SYSB 13, Processorienterad verksamhetsutveckling Omtentamen 34 Question 34 In the context of BPMN, 'Non-Interrupting Intermediate Events' allow the process to continue its flow while also responding to the event. Select one alternative: False True Correct. 2 of 2 marks. 35 Question 35 Which of the following is the correct purpose of a 'service task' in BPMN? Select one alternative: A 'Service Task' represents a task that is performed by an automated service, appli on, or system. Service tasks model activities do not require direct human interaction. A 'Service Task' represents a task that requires manual intervention or interaction from a human user. Service tasks are typically activities that involve human decision-making or input. Correct. 2 of 2 marks. https ://lund. inspera.com/ad mi n#grading/details/1903567 59/103212902 18/25 2024-11-11 13:39 HT23 - SYSB13, Processorienterad verksamhetsutveckling Omtentamen 36 Question 36 In the context of BPMN, which of the following statements is correct? Select one or more alternatives: 'Service Tasks' involve the execution of custom scripts or code within the process. 'User Tasks' involve human interaction. 0 'Script Ta