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Which of the following is the correct BPM definition?

  • BPM is about improving or re-engineering the organization's processes
  • BPM focuses on using business processes to achieve an organization's objectives through the improvement of existing business processes, the ongoing performance management, and the governance of essential business processes (correct)
  • BPM is about modelling, implementation and execution of processes

    • Based on the "House" metaphor of BPM, identify which of the following statements is the correct one?

  • The organizational frameworks for process transformation, people change management, and process improvement should be in place
  • The organizational frameworks for process transformation, benefits realization, and process improvement should be in place
  • The organizational frameworks for process transformation, people change management, benefits realization, and process improvement should be in place (correct)

    • The governance of processes refers to managing the end-to-end business processes now and in the future.

    True (A)

    In a BPM program, enablement refers to taking high-level principles and guidelines and expands them for business and BPM teams for execution.

    <p>True (A)</p> Signup and view all the answers

    In the context of BPM, it is more important to get your processes right before you consider the implementation of technology.

    <p>True (A)</p> Signup and view all the answers

    A 'clearly understood project/program transformation vision' is not among the critical success factors that are common across all organizations and BPM.

    <p>True (A)</p> Signup and view all the answers

    While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for BPM. A trigger is a business reason or motivator that causes the organization to initiate action to achieve a business objective.

    <p>True (A)</p> Signup and view all the answers

    While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for BPM. A driver is an event or occurrence that causes the organization to initiate action to overcome or solve an issue or problem that is usually of an immediate nature.

    <p>True (A)</p> Signup and view all the answers

    The various components of a BPMS have been grouped into categories or enablers, namely:

    <p>Modeling and Design; Execution and Tracking; Performance Management (C)</p> Signup and view all the answers

    The category of Performance management does not include business analytics.

    <p>True (A)</p> Signup and view all the answers

    Should a BPMS be customer-centric or employee-centric, and why?

    <p>None of the answers is correct (C)</p> Signup and view all the answers

    Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies are spending too much time on the BPM foundations before starting to provide business benefits.

    <p>True (A)</p> Signup and view all the answers

    The enabler of Modeling and Design includes process modelling and design, activity-based cost (cost modelling), and process simulation.

    <p>True (A)</p> Signup and view all the answers

    Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is the belief that their organization is special and different and existing frameworks are not suitable.

    <p>True (A)</p> Signup and view all the answers

    Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is the belief that technology is the first and most important step.

    <p>True (A)</p> Signup and view all the answers

    In BPM implementation, the BPMapproach adopted needs to recognise that change is driven by people who operate within an organization.

    <p>True (A)</p> Signup and view all the answers

    The 7FE Framework is a framework used for the implementation of BPM to support the successful implementation of BPM activities.

    <p>True (A)</p> Signup and view all the answers

    The 7FE Framework builds on the external capability of the organization while executing BPM activities.

    <p>False (B)</p> Signup and view all the answers

    The 7FE Framework can be used from small projects to large transformations.

    <p>True (A)</p> Signup and view all the answers

    For the business strategy to be implemented, the organization's management must establish a set of rules or guidelines related to how the business will be conducted, and this is the business-operating model (BOM). Another term we use for this is business architecture. The BOM includes what the high-level value chain is, what products and services will be sold, via what distribution channels and locations the products and services will be sold, the desired degree of business integration and standardization.

    <p>True (A)</p> Signup and view all the answers

    The 7FE Framework can be used for organizations with low or high process maturity.

    <p>True (A)</p> Signup and view all the answers

    The 7FE Framework can be used from projects within one business unit to programs expanding across an entire organization.

    <p>True (A)</p> Signup and view all the answers

    The BOM requires the development and enhancement of business capabilities that are needed to deliver the strategy. The business capabilities comprise of the following components:

    <p>People, Processes, and Technology (D)</p> Signup and view all the answers

    Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is not applying any methodology, just using common sense or not following respectfully the chosen methodology.

    <p>True (A)</p> Signup and view all the answers

    The Foundations Phase of the 7FE Framework refers to the creation or provision of the key architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the BPM strategy. This phase is where the key architecture, rules, principles, guidelines, and models are specified and agreed to enable the implementation of BPM across the organization.

    <p>True (A)</p> Signup and view all the answers

    The 7FE Framework can be used from limited to large-scale cultural and organizational change.

    <p>True (A)</p> Signup and view all the answers

    In the context of BPMN, the 'Error End Event' represents the termination of a process abruptly. It is often used when a process needs to be terminated prematurely, and it skips the remaining activities.

    <p>False (B)</p> Signup and view all the answers

    In BPMN, the "task" is a fundamental symbol that represents a unit of work or activity within a business process. Which of the following are types of tasks in BPMN?

    <p>Service Task (A), User Task (B), End Task (C)</p> Signup and view all the answers

    In the context of BPM, which of the following are the foundational components of the 7FE framework?

    <p>Foundations (D), Leadership (G)</p> Signup and view all the answers

    'Tasks' in BPMN are connected through sequence flows to define the order in which they are executed within the process.

    <p>True (A)</p> Signup and view all the answers

    Which of the following are types of 'gateways' in BPMN?

    <p>Inclusive Gateway (A), Exclusive Gateway (B), Complex Gateway (C)</p> Signup and view all the answers

    Which of the following are correct in regard to the Enablement phase of the 7FE framework?

    <p>This phase is where the key architecture, rules, principles, guidelines, and models are specified and agreed to enable the implementation of BPM across the organization. (A), The phase refers to the creation or provision of the key architectures and detailed elements that are needed to support and enable business capabilities for the successful delivery of all components of the BPM strategy. (C), The phase includes ensuring that the organization strategy, vision, strategic goals, business, and executive drivers are clearly understood by the project team members. (D)</p> Signup and view all the answers

    The Launch phase has 3 major outcomes: the selection of where to start the initial (or next) BPM activity within the organization; agreement of the process goals and/or vision once the processes have been selected; the establishment of the selected activity.

    <p>True (A)</p> Signup and view all the answers

    Which of the following statements about 'sub-processes' in the context of BPMN are correct?

    <p>Sub-processes contribute to the readability of BPMN diagrams by allowing modelers to represent complex activities at a higher level of abstraction. (B), By encapsulating a set of activities within a sub-process, complex processes can be broken down into smaller, more manageable units. (C), Sub-processes enable the creation of hierarchical process structures. (D)</p> Signup and view all the answers

    Which of the following statements about 'gateways' in BPMN is correct?

    <p>Gateways in BPMN serve as decision points where the sequence flow diverges or converges based on specific conditions or rules. (A), Gateways in BPMN play a crucial role in controlling the flow of a business process (C)</p> Signup and view all the answers

    In BPMN, the 'gateway' is:

    <p>A fundamental symbol that is used to control the flow of a business process. (B)</p> Signup and view all the answers

    In the context of BPMN, which of the following are key roles of gateways?

    <p>Decision Points (A), Converging Paths (B), Parallel Processing (C)</p> Signup and view all the answers

    In BPMN, 'parallel gateways' are used to model a decision point where one or more of the outgoing paths can be taken. They represent inclusive choices, allowing multiple conditions to be evaluated, and paths with satisfied conditions are followed.

    <p>True (A)</p> Signup and view all the answers

    In BPMN, 'gateways' help model the various paths a process can take, allowing for the representation of decision-making, parallel processing, and conditional branching within a process.

    <p>True (A)</p> Signup and view all the answers

    In BPMN, 'inclusive gateways' are used to model a point in the process where multiple outgoing paths are taken simultaneously. They represent parallel processing, indicating that all paths are followed concurrently without waiting for others to complete.

    <p>True (A)</p> Signup and view all the answers

    In the context of BPMN, 'start events' are typically represented graphically by a circle with a thick border.

    <p>False (B)</p> Signup and view all the answers

    In the context of BPMN, the choice of the gateway type depends on the nature of the decision or branching logic required in the process.

    <p>True (A)</p> Signup and view all the answers

    Which of the following are key roles of gateways in BPMN?

    <p>Decision Points (B), Parallel Processing (C), Converging Paths (D)</p> Signup and view all the answers

    In the context of BPMN, 'Interrupting Intermediate Events' are triggered based on specific conditions being met during the process execution.

    <p>False (B)</p> Signup and view all the answers

    In the context of BPMN, 'Non-Interrupting Intermediate Events' allow the process to continue its flow while also responding to the event.

    <p>True (A)</p> Signup and view all the answers

    Which of the following is the correct purpose of a 'service task' in BPMN?

    <p>A 'Service Task' represents a task that is performed by an automated service, application, or system. Service tasks model activities do not require direct human interaction. (A)</p> Signup and view all the answers

    In the context of BPMN, which of the following statements is correct?

    <p>'Script Tasks' represent automated services. (A), 'User Tasks' involve human interaction. (B), 'Service Tasks' involve the execution of custom scripts or code within the process. (C), The choice between the above task types depends on the nature of the activity and the level of automation or customization required. (D)</p> Signup and view all the answers

    In the context of BPMN, can the following be considered a correct example of 'user tasks'? When a new employee joins a company, there are various tasks that require human interaction and decision-making. For instance, completing paperwork, attending orientation sessions, and setting up access to company systems. These tasks involve the active participation of the new employee and can be modeled as 'user tasks'.

    <p>True (A)</p> Signup and view all the answers

    Which of the following examples can be considered common use cases for 'intermediate events' in BPMN diagrams?

    <p>A message intermediate event may be used to signal the completion of a task in or process and trigger the start of another process. (A), An error occurs during the execution of a task, leading to an interrupting intermediate error event. The process may then follow an alternative path, such as an error-handling escalation process. (B), A non-interrupting message event may trigger a notification without interruptingthe current activities in the process. (C)</p> Signup and view all the answers

    Which of the following statements about 'pools' are correct in the context of BPMN?

    <p>A pool represents a distinct participant or a high-level organizational boundary in a business process. (B), Each pool typically corresponds to an external entity, such as a department, organization, or system, that interacts with the main process. (C)</p> Signup and view all the answers

    In the context of BPMN, can the following be considered a correct example of 'user task'? In a customer order fulfillment process, there might be a task to send an email notification to the customer when the order is shipped. This task can be automated and does not require direct human interaction. It can be modeled as a 'user task' that triggers an automated email service.

    <p>False (B)</p> Signup and view all the answers

    In the context of BPMN, can the following be considered a correct example of 'service task'? In a procurement process, when a purchase requisition is submitted, it often requires approval from a manager. The approval process involves a human decision-maker who reviews the requisition and decides whether to approve or reject it. This decision-making task can be modeled as a service task.

    <p>True (A)</p> Signup and view all the answers

    In the context of BPMN, 'pools' are used to differentiate between different responsibilities or roles within a participant. They help organize the activities within a pool, providing clarity on who is responsible for specific tasks or subprocesses.

    <p>False (B)</p> Signup and view all the answers

    In the context of BPMN, 'pools' can be used to model swimlanes, where each one represents a specific category or grouping of activities.

    <p>False (B)</p> Signup and view all the answers

    In BPMN diagrams, a 'lane' is represented as a vertical partition within a pool. It is often labeled with the name of the role, department, or subprocess it represents.

    <p>True (A)</p> Signup and view all the answers

    Which of the following is a type of 'error event' in the context of BPMN?

    <p>End Event (C)</p> Signup and view all the answers

    In the context of BPMN, a 'lane' is a sub-partition within a pool and represents a specific role, department, or sub-process within the larger participant's space.

    <p>True (A)</p> Signup and view all the answers

    Which of the following are types of 'Connecting Objects' in the context of BPMN?

    <p>The 'Association', which connects artifacts, data, or text annotations to flow objects. (A), The 'Message Flow', which represents communication between participants (pools) in a collaboration diagram. (B), The 'Sequence Flow', which represents the order in which activities are performed. (C)</p> Signup and view all the answers

    In the context of BPMN, 'flow objects' represent the tasks, events, and gateways that make up the activities within a business process.

    <p>True (A)</p> Signup and view all the answers

    Study Notes

    Exam Information

    • Candidate: Filip Öhman (354454)
    • Subject code: HT22 - SYSB13
    • Subject: Processorienterad verksamhetsutveckling
    • Type: Uppsamlingstentamen (Collection Exam)
    • Test opening time: May 22, 2023, 8:00 AM
    • End time: May 22, 2023, 1:00 PM
    • Grade deadline: October 23, 2024, 12:52 PM

    Exam Questions and Answers

    • Question 1: You cannot implement a BPM project without technology.

      • Answer: True

    • Question 2: With Business Processes...

      • Answer: A. The end-to-end business processes of the organization including suppliers and customers

    • Question 3: The Governance of Processes refers to managing the end-to-end business processes now and in the future.

      • Answer: True

    • Question 4: BPM is only about technology.

      • Answer: False

    • Question 5: One of the main components of governance of processes is the ability of correct measurement.

      • Answer: True

    • Question 6: In a BPM program, foundations are determined by the senior management team, provides high-level outlines to BPM components, and provides principles and guidelines.

      • Answer: True

    • Question 7: Business Process Management is defined as a 'management discipline'. By management discipline we mean...

      • Answer: C. The organization's management needs to understand that Business Processes are fundamental and critical part of business success.

    • Question 8: In a BPM program, enablement refers to taking high-level principles and guidelines and expands them for business and BPM teams for execution.

      • Answer: True

    • Question 9: Which of the following is the correct BPM definition?

      • Answer: C. BPM focuses on using business processes to achieve an organization's objectives through the improvement of existing business processes, the ongoing performance management, and the governance of essential business processes.

    • Question 10: A BPM program needs to provide a solid operational focus that has been agreed and that is visible across the organization. The main component/s of a BPM program is/are:

      • Answer: B. Foundations and Enablement

    • Question 11: Based on the 'House' metaphor of BPM, identify which of the following statements is the correct one:

      • Answer: B. The organizational frameworks for process transformation, people change management, and process improvement should be in place.

    • Question 12: Although the three business capabilities are critical, it is the fourth component of BPM project management that holds them together. Meaning, without a well-managed project, any BPM implementation is doomed to fail.

      • Answer: A. True

    • Question 13: In BPM, is more important to get your processes right before you consider the implementation of technology.

      • Answer: A. True

    • Question 14: The 7FE framework, besides its phases which are grouped into 4 categories, it has 3 essential components, the 3Es, namely: Leadership, BPM Project Management, and People Change Management.

      • Answer: True

    • Question 15: When it comes to BPM implementation and the associated organizational change, the role of leadership is important in engaging people.

      • Answer: A. True

    • Question 16: The most important component of any BPM implementation is the management of organizational change, and the associated people impacts.

      • Answer: A. True

    • Question 17: The top-down approach in BPM refers to...

      • Answer: B. Large scale BPM programs

    • Question 18: 'Driven by senior leadership' is among the critical success factors that are common across all organizations and BPM.

      • Answer: A. True

    • Question 19: 'Clearly understood business drivers' are among the critical success factors that are common across all organizations and BPM.

      • Answer: A. True

    • Question 20: A 'clearly understood project/program transformation vision' is not among the critical success factors that are common across all organizations and BPM.

      • Answer: A. True

    • Question 21: 'Clearly understood, agreed and measurable business value outcomes' are not among the critical success factors that are common across all organizations and BPM.

      • Answer: A. False

    • Question 22: The Enablement phase of the 7FE framework refers to the creation or provision of the key architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the BPM strategy.

      • Answer: A. True

    • Question 23: The bottom-up approach in BPM refers to...

      • Answer: A. High impact projects

    • Question 24: 'Appointed and empowered BMP leader and team' is not among the critical success factors that are common across all organizations and BPM.

      • Answer: B. False

    • Question 25: The 7 FE framework provides a structured and systematic approach to BPM implementation.

      • Answer: A. True

    • Question 26: While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for BPM. A driver is an event or occurrence that causes the organization to initiate action to overcome or solve an issue or problem that is usually of an immediate nature.

      • Answer: A. True

    • Question 27: Technology in the BPM world is often referred to as a BPM system (BPMS).

      • Answer: A. True

    • Question 28: While the best time to commence a BPM project...

      • Answer: A True

    • Question 29: 'Right incentives and disincentives' for senior executives, managers and other relevant people is among the critical success factors that are common across all organizations and BPM.

      • Answer: A. True

    • Question 30: The various components of a BPMS have been grouped into categories or enablers, namely:

      • Answer: D. Modeling and Design; Execution and Tracking; Performance Management

    • Question 31: The 7 FE framework can increase the success of a BPM project and minimise the risks.

      • Answer: A. True

    • Question 32: The category of Performance management does not include business analytics.

      • Answer: A. True

    • Question 33: Should a BPMS be customer-centric or employee-centric, and why?

      • Answer: C. None of the answers is correct

    • Question 34: Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach...

      • Answer: A. True

    • Question 35: The enabler of Modeling and Design includes process modelling and design, activity-based cost (cost modelling), and process simulation.

      • Answer: A. True

    • Question 36: Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach...

      • Answer: A. True

    • Question 37: Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach...

      • Answer: A. True

    • Question 38: In BPM implementation, the BPM approach adopted needs to recognise that change is driven by people who operate within an organization.

      • Answer: A. True

    • Question 39: The 7FE Framework is a framework used for the implementation of BPM to support the successful implementation of BPM activities.

      • Answer: A. True

    • Question 40: The 7FE Framework builds on the external capability of the organization while executing BPM activities.

      • Answer: A. False

    • Question 41: The 7FE Framework builds on the internal capability of the organization while executing BPM activities.

      • Answer: A. True

    • Question 42: The 7FE Framework can be used from small projects to large transformations.

      • Answer: A. True

    • Question 43: For the business strategy to be implemented, the organization's management must establish a set of rules...

      • Answer: A. True

    • Question 44: The 7FE Framework can be used for organizations with low or high process maturity.

      • Answer: A. True

    • Question 45: The 7FE Framework can be used from projects within one business unit to programs expanding across an entire organization.

      • Answer: A. True

    • Question 46: The BOM requires the development and enhancement of business capabilities...

      • Answer: E. People, Processes, and Technology

    • Question 47: Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach...

      • Answer: A. True

    • Question 48: The Foundations Phase of the 7FE Framework refers to the creation or provision of the key architectures...

      • Answer: A. True

    • Question 49: The 7FE Framework can be used from limited to large-scale cultural and organizational change.

      • Answer: A. True

    • Question 50: The 7FE Framework can be used from projects with or without automation.

      • Answer: A. True

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