You are troubleshooting a problem with a printer attached to a Windows computer. Several print jobs are queued and the printer is online, but the print jobs are not printing. Which... You are troubleshooting a problem with a printer attached to a Windows computer. Several print jobs are queued and the printer is online, but the print jobs are not printing. Which two conditions could cause the problem? (Choose two.)
Understand the Problem
The question asks to identify two potential causes for a printer failing to print when it's connected to a Windows computer, print jobs are queued, and the printer is online. We need to choose two conditions from the options provided that could lead to this issue.
Answer
The two conditions are: A) There is a problem with the spooler and B) Printing is paused.
The two conditions that could cause the problem are:
A) There is a problem with the spooler. B) Printing is paused.
Answer for screen readers
The two conditions that could cause the problem are:
A) There is a problem with the spooler. B) Printing is paused.
More Information
The print spooler is a software service that manages print jobs sent to a printer. If the spooler encounters an issue, it can prevent print jobs from being sent to the printer, even if the printer is online and jobs are queued. Also, if printing is paused, either on the printer itself or within the operating system's print queue, jobs will remain queued but will not be printed until the pause is released.
Tips
Ensure to consider software-related issues (like the print spooler) and simple user-configured settings (like 'pause printing') when troubleshooting printer problems.
Sources
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