You are troubleshooting a problem with a computer. After analyzing the problem, you determine a possible cause of the problem. You test your theory, but determine that the theory i... You are troubleshooting a problem with a computer. After analyzing the problem, you determine a possible cause of the problem. You test your theory, but determine that the theory is not correct. Which two steps could you take next? Choose two from the following options: A) Establish a new theory. B) Establish a plan of action. C) Implement a solution. D) Escalate the problem.
Understand the Problem
The question is asking about the next steps in troubleshooting a computer problem after an initial theory has been disproven. It requires selecting two actions from a given list.
Answer
The correct answers are A and B.
The next two steps are to establish a new theory and establish a plan of action. So the correct answers are A and B.
Answer for screen readers
The next two steps are to establish a new theory and establish a plan of action. So the correct answers are A and B.
More Information
When troubleshooting, if the first theory is proven incorrect, it is important to come up with a new theory and create a plan to test the new theory.
Tips
When selecting multiple choices, ensure you have selected the requested amount.
Sources
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