What should you look for when validating that the customer is the person on the ID?
Understand the Problem
The question asks about the key aspects to consider when verifying a customer's identity against their identification document. This includes identifying the various security features and personal information that should match between the customer and the ID.
Answer
Check physical features, compare age to date of birth, and match the person to the photo on the ID.
When validating that a customer is the person on the ID, you should check their physical features, ensure their apparent age aligns with the date of birth on the ID, and compare their appearance to the photo on the ID.
Answer for screen readers
When validating that a customer is the person on the ID, you should check their physical features, ensure their apparent age aligns with the date of birth on the ID, and compare their appearance to the photo on the ID.
More Information
Validating a customer's identity is important for security and to prevent fraud.
Tips
A common mistake is to only look at one feature. Instead, look at a combination of factors to improve accuracy.
Sources
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