The customer you are delivering to is slurring their speech, smells of alcohol, and is stumbling to receive their order. What should you do?

Understand the Problem

The question describes a scenario where a delivery driver encounters a customer who appears to be intoxicated. It asks what the driver's appropriate course of action should be. The focus is on safety, legal considerations (potentially serving alcohol to an intoxicated person depending on the context and contents of the order), and company policy.

Answer

Refuse the delivery, cancel the order, and return it to the facility.

If the customer is showing signs of intoxication such as slurred speech and stumbling, you should refuse the delivery, cancel the order, and return it to the facility.

Answer for screen readers

If the customer is showing signs of intoxication such as slurred speech and stumbling, you should refuse the delivery, cancel the order, and return it to the facility.

More Information

It is important to prioritize safety and adhere to guidelines regarding the delivery of alcohol to intoxicated individuals.

Tips

A common mistake is to continue with the delivery, potentially leading to legal and safety issues. Always refuse delivery to an intoxicated customer.

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