Emotional empathy is: Probably related to the concept of emotional intelligence Equally as important for career success as cognitive empathy More important for career success than... Emotional empathy is: Probably related to the concept of emotional intelligence Equally as important for career success as cognitive empathy More important for career success than perspective-taking Likely correlated with higher levels of intelligence and formal education Which of the following statements is most indicative of high cognitive empathy? 'My leader is able to stay calm when we feel stressed' 'My leader understands that people’s emotions often affect their judgments' 'My leader’s mood often seems to be affected by how others are feeling' 'My leader understands when we feel stressed' The article makes the argument that: Demonstrations of empathy by leaders may improve aspects of employee performance Displays of cognitive empathy by leaders may reduce some aspects of employee performance Displays of empathy by leaders may improve some aspects of employee performance but harm other aspects of employee performance Demonstrations of emotional empathy by leaders may improve employees’ levels of job satisfaction but possibly at the cost of leaders’ own job satisfaction The article makes the case that: There are two main components of empathy along with at least one other minor one There are three skills relating to what laypeople commonly refer to as empathy None of the other statements is entirely correct Overall empathy consists of at least three skills In which of these situations might high emotional empathy lead to negative outcomes? When colleagues are performing well and expressing high levels of joy and pride When the organisation is suffering from extremely poor business performance When an employee’s line manager has communicated negative feedback about the employee’s job performance When employees are working with stakeholders who are experiencing a high level of distress Read more