A donor sends an email at 8:00 AM on Monday. Considering the SLA, by what day must a DC agent respond?
Understand the Problem
The question asks about the Service Level Agreement (SLA) for responding to a donor's email and determining the deadline for a DC (Donor Care) agent to respond, given that the email was sent on Monday at 8:00 AM. The question requires understanding what the SLA is and calculating a response deadline.
Answer
An accurate answer requires knowing the Service Level Agreement (SLA).
To determine the day a DC agent must respond, the Service Level Agreement (SLA) needs to be known. Without that information, the answer cannot be accurately provided.
Answer for screen readers
To determine the day a DC agent must respond, the Service Level Agreement (SLA) needs to be known. Without that information, the answer cannot be accurately provided.
More Information
The SLA determines the timeframe within which a response is required. Response times can vary from hours to days depending on the agreement.
Tips
Always consider the SLA when dealing with response deadlines.
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