Podcast
Questions and Answers
What is the purpose of the SIM Kit fee?
What is the purpose of the SIM Kit fee?
- To cover the initial cost of the physical SIM card only.
- To cover monthly service charges.
- To verify, test, quality-check and process your modem for shipment. (correct)
- To pay for customer support services.
Which of the following charges is considered a non-refundable charge?
Which of the following charges is considered a non-refundable charge?
- Upgrade fees for better service tiers.
- Service Activation Fee. (correct)
- Regular monthly service fees.
- Penalties for late payments.
Which statement best describes the Account setup fee?
Which statement best describes the Account setup fee?
- It covers costs related to customer education on using services.
- It is a one-time fee required to establish and prepare your account. (correct)
- It is a monthly fee for ongoing account maintenance.
- It applies only to users purchasing a SIM Kit.
What is included in non-refundable charges?
What is included in non-refundable charges?
How does the Service Activation Fee function within the service setup?
How does the Service Activation Fee function within the service setup?
Flashcards
Non-refundable charges
Non-refundable charges
Fees that cannot be returned, such as SIM Kit, account setup, and shipping costs.
SIM Kit fee
SIM Kit fee
A one-time fee charged to verify and process your modem before shipping.
Account setup fee
Account setup fee
A non-refundable fee for account creation.
Shipping charges
Shipping charges
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Service Activation Fee
Service Activation Fee
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Study Notes
Non-Refundable Charges
- Non-refundable charges include SIM Kit, account setup, and shipping fees.
- SIM Kit fee is a one-time purchase fee for verification, testing, quality check, and modem processing.
- Service Activation Fee is a one-time fee for service activation by a Wireless Expert.
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