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Questions and Answers
What is one of the most important skills you can possess in your career?
Which of the following is NOT a way effective communication contributes to business success?
How does effective communication impact relationship with the community?
What is a primary benefit of business communication technology?
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What is an essential component when discussing professionalism in communication?
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What is the focus of the communication process model?
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Which innovation is likely reshaping the practice of communication?
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What is a defining feature of ethical communication?
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What is a major barrier to communication that involves interruptions in the message transmission process?
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Which factor is most important in ensuring audiences decode messages accurately?
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What is one of the primary motivations required for audiences to respond to messages?
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Which of the following is NOT considered a benefit of communication technology?
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To prevent information overload when using technology, one should primarily focus on what?
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How can effective business communication technology improve decision making?
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What plays a key role in the compatibility of communication tools with users?
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What differentiates an ethical dilemma from an ethical lapse?
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What is a key element of communicating as a professional in a business context?
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Which of the following is NOT typically expected from professionals in the workplace?
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Which skill is crucial for expressing ideas effectively in a professional setting?
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What does effective communication with a diverse audience require?
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In an audience-centered approach, what should professionals focus on?
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Which aspect is part of maintaining professionalism in communication?
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Which of the following describes an essential skill employers expect regarding communication?
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Which format should a professional avoid when making presentations?
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Study Notes
###Â Importance of Effective Communication
- Effective communication is crucial for career success and company prosperity.
- Strong communication skills are often the most valuable asset.
- Businesses benefit from effective communication including:
- Building trust with stakeholders.
- Strengthening community ties.
- Improving customer relationships.
- Boasting increased productivity.
- Enhancing marketing and sales efforts.
- Fostering positive employee relations.
Effective Business Communication
- Effective communication delivers factual information clearly and concisely.
- Promotes transparency by outlining expectations and responsibilities.
- Provides compelling arguments and persuasive recommendations.
Communicating as a Professional
- Professionals excel in their field and are dependable, accountable, and team players.
- Demonstrate strong etiquette, make ethical decisions, and maintain a positive attitude.
###Â Employer Expectations
- Digital information fluency
- Ability to organize ideas
- Ability to express ideas concisely, coherently, and persuasively
- Active listening skills
- Effective communication with people from diverse backgrounds
- Effective and efficient use of communication technologies
- High-quality writing and speaking standards
- Maintaining business etiquette at all times
- Communicating ethically at all times
- Time management and critical thinking
Communication Process
- Communication is a two-way process involving:
- Sender encodes the message.
- Receiver decodes the message.
- Feedback ensures understanding.
- Potential barriers to effective communication include:
- Noise and distractions.
- Competing messages, like emails, phone calls, etc..
- Filters, such as personal biases or assumptions.
- Communication channel failures.
Audience-Centered Approach
- Adapting the communication for the audience is key.
- Focus on the "you" attitude by considering the audience's:
- Emotional intelligence
- Business etiquette
- Relevant background factors like biases, education, age, status, styles of communication, personal and professional concerns.
Communication Technology
- Communication technology offers significant benefits including:
- Greater effectiveness
- Greater efficiency
- Improved research capabilities
- Enhanced decision-making processes
- Fewer barriers
- Effective technology use requires balance and caution:
- Beware of information overload.
- Use tools strategically for increased efficiency and clarity.
- Prioritize in-person interaction to maintain human connections.
- Embrace new communication innovations, such as:
- Social and workgroup communication systems.
- Mobile communication tools.
- Intelligent communication technology.
###Â Ethical Communication
- Ethical communication involves honest, fair, and responsible communication practices.
- Ethical dilemmas are situations where individuals must choose between right and wrong.
- Ethical lapses occur when individuals make a decision that is morally wrong.
-Six guidelines for making ethical communication choices are:
- Being honest.
- Being fair.
- Being responsible.
- Being respectful.
- Being transparent.
- Being empathetic.
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