Podcast
Questions and Answers
What is one of the most important skills you can possess in your career?
What is one of the most important skills you can possess in your career?
Which of the following is NOT a way effective communication contributes to business success?
Which of the following is NOT a way effective communication contributes to business success?
How does effective communication impact relationship with the community?
How does effective communication impact relationship with the community?
What is a primary benefit of business communication technology?
What is a primary benefit of business communication technology?
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What is an essential component when discussing professionalism in communication?
What is an essential component when discussing professionalism in communication?
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What is the focus of the communication process model?
What is the focus of the communication process model?
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Which innovation is likely reshaping the practice of communication?
Which innovation is likely reshaping the practice of communication?
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What is a defining feature of ethical communication?
What is a defining feature of ethical communication?
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What is a major barrier to communication that involves interruptions in the message transmission process?
What is a major barrier to communication that involves interruptions in the message transmission process?
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Which factor is most important in ensuring audiences decode messages accurately?
Which factor is most important in ensuring audiences decode messages accurately?
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What is one of the primary motivations required for audiences to respond to messages?
What is one of the primary motivations required for audiences to respond to messages?
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Which of the following is NOT considered a benefit of communication technology?
Which of the following is NOT considered a benefit of communication technology?
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To prevent information overload when using technology, one should primarily focus on what?
To prevent information overload when using technology, one should primarily focus on what?
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How can effective business communication technology improve decision making?
How can effective business communication technology improve decision making?
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What plays a key role in the compatibility of communication tools with users?
What plays a key role in the compatibility of communication tools with users?
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What differentiates an ethical dilemma from an ethical lapse?
What differentiates an ethical dilemma from an ethical lapse?
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What is a key element of communicating as a professional in a business context?
What is a key element of communicating as a professional in a business context?
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Which of the following is NOT typically expected from professionals in the workplace?
Which of the following is NOT typically expected from professionals in the workplace?
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Which skill is crucial for expressing ideas effectively in a professional setting?
Which skill is crucial for expressing ideas effectively in a professional setting?
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What does effective communication with a diverse audience require?
What does effective communication with a diverse audience require?
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In an audience-centered approach, what should professionals focus on?
In an audience-centered approach, what should professionals focus on?
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Which aspect is part of maintaining professionalism in communication?
Which aspect is part of maintaining professionalism in communication?
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Which of the following describes an essential skill employers expect regarding communication?
Which of the following describes an essential skill employers expect regarding communication?
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Which format should a professional avoid when making presentations?
Which format should a professional avoid when making presentations?
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Study Notes
### Importance of Effective Communication
- Effective communication is crucial for career success and company prosperity.
- Strong communication skills are often the most valuable asset.
- Businesses benefit from effective communication including:
- Building trust with stakeholders.
- Strengthening community ties.
- Improving customer relationships.
- Boasting increased productivity.
- Enhancing marketing and sales efforts.
- Fostering positive employee relations.
Effective Business Communication
- Effective communication delivers factual information clearly and concisely.
- Promotes transparency by outlining expectations and responsibilities.
- Provides compelling arguments and persuasive recommendations.
Communicating as a Professional
- Professionals excel in their field and are dependable, accountable, and team players.
- Demonstrate strong etiquette, make ethical decisions, and maintain a positive attitude.
### Employer Expectations
- Digital information fluency
- Ability to organize ideas
- Ability to express ideas concisely, coherently, and persuasively
- Active listening skills
- Effective communication with people from diverse backgrounds
- Effective and efficient use of communication technologies
- High-quality writing and speaking standards
- Maintaining business etiquette at all times
- Communicating ethically at all times
- Time management and critical thinking
Communication Process
- Communication is a two-way process involving:
- Sender encodes the message.
- Receiver decodes the message.
- Feedback ensures understanding.
- Potential barriers to effective communication include:
- Noise and distractions.
- Competing messages, like emails, phone calls, etc..
- Filters, such as personal biases or assumptions.
- Communication channel failures.
Audience-Centered Approach
- Adapting the communication for the audience is key.
- Focus on the "you" attitude by considering the audience's:
- Emotional intelligence
- Business etiquette
- Relevant background factors like biases, education, age, status, styles of communication, personal and professional concerns.
Communication Technology
- Communication technology offers significant benefits including:
- Greater effectiveness
- Greater efficiency
- Improved research capabilities
- Enhanced decision-making processes
- Fewer barriers
- Effective technology use requires balance and caution:
- Beware of information overload.
- Use tools strategically for increased efficiency and clarity.
- Prioritize in-person interaction to maintain human connections.
- Embrace new communication innovations, such as:
- Social and workgroup communication systems.
- Mobile communication tools.
- Intelligent communication technology.
### Ethical Communication
- Ethical communication involves honest, fair, and responsible communication practices.
- Ethical dilemmas are situations where individuals must choose between right and wrong.
- Ethical lapses occur when individuals make a decision that is morally wrong.
-Six guidelines for making ethical communication choices are:
- Being honest.
- Being fair.
- Being responsible.
- Being respectful.
- Being transparent.
- Being empathetic.
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