Questions and Answers
What is the phone number to activate Xfinity Prepaid Services?
1-855-75-Prepaid or 1-855-757-7372
What cable box is included in Xfinity TV Prepaid services?
HD DTA
What is the speed of the Xfinity Internet Prepaid services?
10mbps/1mbps
What is not included in Xfinity Internet Prepaid Services?
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What is the first time cost of Xfinity Internet Prepaid Services?
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What are the refill option prices and days of service for Xfinity Prepaid Internet Services?
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What is the first time cost of Xfinity TV HD-400 Prepaid Service?
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What are the refill options for Xfinity TV HD-400 prepaid service?
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What is the discount if the customer gets a Double Play Kit and Refill purchase?
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What are the TV packages that come with your Xfinity TV Prepaid Services?
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What are the Latino packages that are a part of Xfinity TV Prepaid Services?
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What are the channel lineups for each TV prepaid package?
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Are current Xfinity TV subscribers eligible for Xfinity Prepaid Services?
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Are there credit checks, monthly fees, and contracts involved when signing up for Xfinity Prepaid Services?
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Where can I go online to purchase my Prepaid services and or refill options?
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What devices are included in Xfinity Internet Prepaid Services?
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Customers will receive refill reminders at these intervals:
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What are the stipulations if I purchase a Wireless Gateway through my Xfinity Prepaid Internet?
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What is included in the Xfinity Starter Kit for Prepaid Internet?
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What is included in the Xfinity Starter Kit for Prepaid TV?
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Xfinity Prepaid services may be purchased via these channels:
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Describe the refund policy for unused Xfinity Prepaid services.
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Study Notes
Xfinity Prepaid Services Overview
- Activation number for Xfinity Prepaid Services: 1-855-75-Prepaid (1-855-757-7372).
- Included cable box in Xfinity TV Prepaid services: HD DTA.
Internet Prepaid Services
- Speed offered: 10 Mbps download, 1 Mbps upload.
- Not included: Email addresses, Constant Guard, free Xfinity WiFi Hotspots, Xfinity TV Online.
- Initial cost for Internet Prepaid Services: $70.00 plus tax, additional $9.95 for shipping.
- Refill options: $45 for 30 days, $15 for 7 days.
Xfinity TV Prepaid Services
- Initial cost of Xfinity TV HD-400 Prepaid Service: $120.00 plus tax, with a $9.95 shipping fee.
- Refill options: $90 for 30 days, $30 for 7 days.
- Customers receive a $10 discount when purchasing a Double Play Kit and a refill.
- Available TV packages: TV Prepaid 200, TV Prepaid 450 (which includes TV Prepaid 200).
- Latino packages available: TV Prepaid Latino 200 and TV Latino Prepaid 450 (which includes TV Prepaid 200).
- Channel lineup varies by market.
Eligibility and Policies
- Current Xfinity TV subscribers are not eligible for prepaid services.
- No credit checks, monthly fees, or contracts are required for signup.
- Prepaid services can be purchased online at www.xfinityprepaid.com.
Equipment and Reminders
- Included devices for Internet service: DOCSIS 3.0 Modem or Wireless Gateway; customers may use their own modems if applicable.
- Refill reminders sent at 10 days, 3 days, and 1 day prior to expiration, as well as after expiration.
- If purchasing a Wireless Gateway, a Wi-Fi-enabled device (computer, smartphone, or tablet) is needed.
Starter Kits
- Xfinity Starter Kit for Prepaid Internet includes: modem, coax cable, Ethernet cable, and power cord.
- Xfinity Starter Kit for Prepaid TV includes: HD DTA, coax cable, HDMI cord, and power cord.
Purchasing Channels and Refund Policy
- Prepaid services can be purchased via phone (1-855-75-Prepa), online, or at retail stores (currently Memphis only).
- Refund policy: No refunds for unused services.
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Description
This quiz covers the details of Xfinity's Prepaid Services, including information on internet and TV packages, activation numbers, and pricing. Test your knowledge on available services, speeds, and refill options for Xfinity's Prepaid offerings.
