Xfinity Prepaid Services Overview
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Questions and Answers

What is the phone number to activate Xfinity Prepaid Services?

1-855-75-Prepaid or 1-855-757-7372

What cable box is included in Xfinity TV Prepaid services?

HD DTA

What is the speed of the Xfinity Internet Prepaid services?

10mbps/1mbps

What is not included in Xfinity Internet Prepaid Services?

<p>Email Addresses, Constant Guard, Free Xfinity Wifi Hot Spots and Xfinity TV Online</p> Signup and view all the answers

What is the first time cost of Xfinity Internet Prepaid Services?

<p>$70.00 plus tax and $9.95 for SIK delivery</p> Signup and view all the answers

What are the refill option prices and days of service for Xfinity Prepaid Internet Services?

<p>$45 for 30 days of service, $15 for 7 days of service</p> Signup and view all the answers

What is the first time cost of Xfinity TV HD-400 Prepaid Service?

<p>$120.00 plus tax and $9.95 for SIK delivery</p> Signup and view all the answers

What are the refill options for Xfinity TV HD-400 prepaid service?

<p>$90 for 30 days of service and $30 for 7 days of service</p> Signup and view all the answers

What is the discount if the customer gets a Double Play Kit and Refill purchase?

<p>$10 discount</p> Signup and view all the answers

What are the TV packages that come with your Xfinity TV Prepaid Services?

<p>TV Prepaid 200, TV Prepaid 450</p> Signup and view all the answers

What are the Latino packages that are a part of Xfinity TV Prepaid Services?

<p>TV Prepaid Latino 200 and TV Latino Prepaid 450</p> Signup and view all the answers

What are the channel lineups for each TV prepaid package?

<p>Channel lineup varies by market</p> Signup and view all the answers

Are current Xfinity TV subscribers eligible for Xfinity Prepaid Services?

<p>False</p> Signup and view all the answers

Are there credit checks, monthly fees, and contracts involved when signing up for Xfinity Prepaid Services?

<p>False</p> Signup and view all the answers

Where can I go online to purchase my Prepaid services and or refill options?

<p><a href="http://www.xfinityprepaid.com">www.xfinityprepaid.com</a></p> Signup and view all the answers

What devices are included in Xfinity Internet Prepaid Services?

<p>Docsis 3.0 Modem or Wireless Gateway</p> Signup and view all the answers

Customers will receive refill reminders at these intervals:

<p>10 days, 3 days, and 1 day prior to expiration and after expiration</p> Signup and view all the answers

What are the stipulations if I purchase a Wireless Gateway through my Xfinity Prepaid Internet?

<p>You will need to provide a Wifi enabled device such as a computer, smartphone or tablet</p> Signup and view all the answers

What is included in the Xfinity Starter Kit for Prepaid Internet?

<p>Modem, coax cable, ethernet cable, and power cord</p> Signup and view all the answers

What is included in the Xfinity Starter Kit for Prepaid TV?

<p>HD DTA, coax cable, HDMI cord, power cord</p> Signup and view all the answers

Xfinity Prepaid services may be purchased via these channels:

<p>via phone at 1-855-75-Prepaid, online at xfinityprepaid.com, or in retail store (currently Memphis only)</p> Signup and view all the answers

Describe the refund policy for unused Xfinity Prepaid services.

<p>There are no refunds for unused services</p> Signup and view all the answers

Study Notes

Xfinity Prepaid Services Overview

  • Activation number for Xfinity Prepaid Services: 1-855-75-Prepaid (1-855-757-7372).
  • Included cable box in Xfinity TV Prepaid services: HD DTA.

Internet Prepaid Services

  • Speed offered: 10 Mbps download, 1 Mbps upload.
  • Not included: Email addresses, Constant Guard, free Xfinity WiFi Hotspots, Xfinity TV Online.
  • Initial cost for Internet Prepaid Services: $70.00 plus tax, additional $9.95 for shipping.
  • Refill options: $45 for 30 days, $15 for 7 days.

Xfinity TV Prepaid Services

  • Initial cost of Xfinity TV HD-400 Prepaid Service: $120.00 plus tax, with a $9.95 shipping fee.
  • Refill options: $90 for 30 days, $30 for 7 days.
  • Customers receive a $10 discount when purchasing a Double Play Kit and a refill.
  • Available TV packages: TV Prepaid 200, TV Prepaid 450 (which includes TV Prepaid 200).
  • Latino packages available: TV Prepaid Latino 200 and TV Latino Prepaid 450 (which includes TV Prepaid 200).
  • Channel lineup varies by market.

Eligibility and Policies

  • Current Xfinity TV subscribers are not eligible for prepaid services.
  • No credit checks, monthly fees, or contracts are required for signup.
  • Prepaid services can be purchased online at www.xfinityprepaid.com.

Equipment and Reminders

  • Included devices for Internet service: DOCSIS 3.0 Modem or Wireless Gateway; customers may use their own modems if applicable.
  • Refill reminders sent at 10 days, 3 days, and 1 day prior to expiration, as well as after expiration.
  • If purchasing a Wireless Gateway, a Wi-Fi-enabled device (computer, smartphone, or tablet) is needed.

Starter Kits

  • Xfinity Starter Kit for Prepaid Internet includes: modem, coax cable, Ethernet cable, and power cord.
  • Xfinity Starter Kit for Prepaid TV includes: HD DTA, coax cable, HDMI cord, and power cord.

Purchasing Channels and Refund Policy

  • Prepaid services can be purchased via phone (1-855-75-Prepa), online, or at retail stores (currently Memphis only).
  • Refund policy: No refunds for unused services.

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Description

This quiz covers the details of Xfinity's Prepaid Services, including information on internet and TV packages, activation numbers, and pricing. Test your knowledge on available services, speeds, and refill options for Xfinity's Prepaid offerings.

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