Project Quality Management - Week 7

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Questions and Answers

How does Workplace Health and Safety (WHS) integrate within a Total Quality Management (TQM) strategy?

  • By isolating safety protocols from productivity goals.
  • By addressing WHS only after project completion.
  • By integrating occupational hazard reduction with quality and productivity objectives. (correct)
  • By prioritizing quality objectives over hazard reduction.

What is the primary aim of workplace health and safety policies and procedures?

  • To prevent accidents, injuries, and illnesses in the workplace. (correct)
  • To document all potential hazards without taking preventative action.
  • To increase production output regardless of safety concerns.
  • To guarantee zero workplace accidents, injuries, and illnesses.

According to the presentation, how do safety protocols impact defect reduction?

  • They increase defects by 35%.
  • They lead to a 65% reduction in defects. (correct)
  • They have no impact on defect rates.
  • They only affect the severity, not the frequency, of defects.

How do safety incidents correlate with error rates in a quality management system?

<p>Safety incidents cause error rates to increase by 35%. (B)</p> Signup and view all the answers

Which of the following strategies reflects a prevention-focused approach in quality management?

<p>Emphasizing prevention over correction to avoid errors. (A)</p> Signup and view all the answers

Which of the following is considered a common hazard in event projects, as listed on the COGC website?

<p>Trip or equipment hazards. (C)</p> Signup and view all the answers

What percentage of factory injuries are reportedly related to inadequate machine guarding?

<p>18% (D)</p> Signup and view all the answers

What percentage of quality inspection issues are attributed to poor ergonomics?

<p>33% (C)</p> Signup and view all the answers

In what context are bacterial growth and cooling systems identified as hazards?

<p>Biological Hazards (A)</p> Signup and view all the answers

Which of the following is an example of a psychological hazard that can impact quality in the workplace?

<p>Stress (A)</p> Signup and view all the answers

In the context of risk assessment and control measures, what does 'Elimination' refer to?

<p>Removing the hazard entirely. (D)</p> Signup and view all the answers

What does the 'Substitution' control measure involve in risk management?

<p>Replacing a hazard with a safer option. (A)</p> Signup and view all the answers

What is the main focus of 'Engineering Controls' as a risk assessment and control measure?

<p>Isolating people from the hazard. (A)</p> Signup and view all the answers

What do 'Administrative Controls' aim to achieve in the context of workplace safety?

<p>Changing the way people work. (D)</p> Signup and view all the answers

What is the purpose of providing Personal Protective Equipment (PPE) within risk assessment and control measures?

<p>To protect workers from hazards. (A)</p> Signup and view all the answers

What is the objective of aligning ISO 45001 with ISO 9001 standards in safety management systems integration?

<p>To streamline safety and quality processes. (C)</p> Signup and view all the answers

Which of the following is a primary focus of ISO 45001 regarding workplace safety?

<p>Focusing on identifying and controlling risks rather than hazards. (D)</p> Signup and view all the answers

What is the main objective of ISO 9001 concerning customer satisfaction?

<p>To prioritize customer satisfaction and meet their needs. (B)</p> Signup and view all the answers

Within the ISO 9001 framework, what does the 'Process Approach' emphasize?

<p>Managing activities as interconnected processes. (C)</p> Signup and view all the answers

How do 'Evidence-Based Decisions' improve accuracy and outcomes in ISO 9001?

<p>By basing decisions on data analysis. (B)</p> Signup and view all the answers

What is one of the key benefits of integrating safety and quality management systems?

<p>Reduced audit time and costs (B)</p> Signup and view all the answers

What does 'Gap Analysis' involve in the context of implementation strategies for integrated systems?

<p>Analyzing existing systems to identify gaps. (B)</p> Signup and view all the answers

What is the purpose of 'Joint Audits' in implementing integrated systems?

<p>To conduct unified internal audits. (A)</p> Signup and view all the answers

What is the significance of 'Top Commitment' as a key success factor?

<p>Top management commitment is critical. (B)</p> Signup and view all the answers

What does 'Risk Assessment' involve as a key success factor in maintaining workplace health and safety?

<p>Using an integrated risk approach. (D)</p> Signup and view all the answers

In the provided case study, what critical safety measures were lacking when John, the construction worker, fell off the scaffolding?

<p>Guardrails on the scaffold and provision of safety harnesses (D)</p> Signup and view all the answers

Following the chemical spill scenario, what could the factory have done differently to prevent the incident?

<p>Implemented adequate safety procedures for handling hazardous chemicals. (B)</p> Signup and view all the answers

How could an office building ensure electrical systems are properly maintained to prevent fires?

<p>By maintaining and inspecting regularly. (D)</p> Signup and view all the answers

With 2,000,000 work hours and 10 recorded safety incidents, what is an appropriate next step?

<p>Calculating the Six Sigma level for workplace safety incidents (D)</p> Signup and view all the answers

In a warehouse with frequent slip-and-fall accidents, how can applying the 5S Lean methodology improve safety performance?

<p>By improving workplace organization and cleanliness (C)</p> Signup and view all the answers

Flashcards

WHS in TQM

WHS is a part of TQM that integrates hazard reduction with quality and productivity.

Purpose of WHS policies

Workplace health and safety policies and procedures aim to prevent accidents, injuries, and illnesses.

Safety-Quality Connection

Safety protocols lead to a 65% reduction in defects. Errors decrease by 35% when safety increases

Common Event Hazards

Hazards such as trip, crowd management, crew, first aid, weather, environmental, fire, catering, child protection, and COVID-safe practices

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Physical Hazards

Hazards include inadequate machine guarding, ergonomic risks, and noise exposure.

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Chemical/Biological Hazards

Hazards like chemical exposure, biological hazards, and contamination risks

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Psychological Hazards

Psychological hazards like stress, fatigue, communication, and workplace pressure

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Risk Control Measures

Eliminate, Substitute, Engineering Controls, Administrative Controls, PPE

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Safety Systems Integration

Align ISO 45001 with ISO 9001 standards, implement process safety management, and provide training programs.

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ISO 45001 Elements

Worker participation, Hazard identification, Emergency preparedness, and Performance monitoring

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Focus of ISO 45001

ISO 45001 focuses on identifying and controlling risks rather than hazards

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ISO 9001 Components

Customer Focus, Process Approach, and Evidence-Based Decisions

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Integration Benefits

Including reduced overlap, decreased costs, and enhanced performance

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Implementation Strategies

Gap Analysis, Policy Development, Joint Audits and Unified Review

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Key Success Factors

Top Commitment, Employee Engagement, Risk Assessment, Continuous Improvement

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What is LTIFR?

Lost Time Injury Frequency Rate. A measure of workplace incidents.

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Study Notes

  • The presentation explores the critical role of workplace health and safety
  • Workplace health and safety is integrated with quality management systems to minimize costs and improve product quality

Workplace Health and Safety (WHS)

  • WHS is part of a broader Total Quality Management (TQM) strategy
  • WHS integrates occupational hazard reduction with quality and productivity objectives
  • WHS should be addressed early in the project planning phase
  • WHS aims for 'zero injuries', mirroring the goal of 'zero defects' in quality control

Importance of WHS

  • Workplace health and safety policies and procedures aim to prevent workplace accidents, injuries, and illnesses

The Safety-Quality Connection

  • Safety protocols lead to a 65% reduction in defects
  • Safety incidents increase error rates by 35%
  • Quality management emphasizes prevention over correction

Common Hazards of Event Projects

  • Trip or equipment hazards are a common hazard
  • Crowd management hazards are a common hazard
  • Crew hazards are hazards for event projects
  • First aid hazards are hazards for event projects
  • Weather hazards are hazards for event projects
  • Environmental hazards are hazards for event projects
  • Fire hazards are hazards for event projects
  • Catering hazards are hazards for event projects
  • Child protection hazards are hazards for event projects
  • COVID-safe practices are hazards for event projects

Physical Hazards in Quality Operations

  • 18% of factory injuries are related to inadequate machine guarding
  • 33% of quality inspection issues stem from poor ergonomics
  • 45% of production areas exceed safe noise levels

Chemical and Biological Hazards

  • Chemical exposure occurs from solvents and acids
  • Biological hazards can be caused by bacterial growth in cooling systems
  • Contamination risks include cross-contamination in Quality Control (QC)

Psychological Hazards and Quality Impact

  • Stress is a psychological hazard that impacts quality
  • Fatigue is a psychological hazard that impacts quality
  • Communication is a psychological hazard that impacts quality
  • Pressure is a psychological hazard that impacts quality
  • Psychological hazards affect decision-making in quality control
  • Workplace pressure impacts inspection accuracy and production

Risk Assessment and Control Measures

  • Elimination of the hazard
  • Substitution with a safer option
  • Engineering controls to isolate people from the hazard
  • Administrative controls to change how people work
  • Personal Protective Equipment (PPE) to protect workers

Safety Management Systems Integration

  • Align ISO 45001 with ISO 9001 standards
  • Implement thorough process safety management
  • Provide comprehensive training and competency programs

Key Elements of ISO 45001

  • Worker participation emphasizes involving workers in safety processes
  • Hazard identification focuses on proactive identification and assessment of workplace hazards
  • Emergency preparedness ensures organizations are ready to respond to potential emergencies
  • Performance monitoring uses leading and lagging indicators to track safety performance

ISO 9001 Core Components

  • Customer focus prioritizes satisfaction and ensures products and services meet needs
  • Process approach manages activities as interconnected processes, enhancing efficiency and effectiveness
  • Evidence-based decisions improve accuracy and outcomes using data analysis

Integration Benefits

  • Reduced overlap results in significantly reduced documentation
  • Decreased costs lower audit time and costs
  • Enhanced performance improves overall organizational efficiency

Implementation Strategies

  • Analyze existing systems to identify gaps via Gap Analysis
  • Develop an integrated policy via Policy Development
  • Conduct unified internal audits via Joint Audits
  • Use a single management review via Unified Review

Key Success Factors

  • Top Commitment from the Top management is critical
  • Employee Engagement at all levels
  • Integrated risk approach for Risk Assessment
  • Foster a culture of Continuous Improvement

Key Performance Indicators

  • The Lost Time Injury Frequency Rate(LTIFR) is 5%
  • Near-miss events reach 10
  • Cost saving of 15%

Case study 1

  • A construction worker lost his balance and fell off scaffolding resulting in injuries
  • The scaffold lacked guardrails, and workers were not provided with safety harnesses

Case study 2

  • A chemical spill occurred at a factory that produces cleaning products
  • Several employees experienced respiratory issues and skin irritation
  • The factory did not have adequate safety procedures

Case study 3

  • An office building caught fire, because of an electrical malfunction.
  • No one was hurt but some documents were destroyed.

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