Workplace Ethics and Communication

Integrity and Honesty at Work

• Respect your team members and celebrate their accomplishments
• Navigate conflicts and remain transparent in your actions
• Report unethical behavior and encourage collaboration among team members
• Practice effective communication skills to build trust and honesty

Patience and Keeping Calm

• When feeling angry or frustrated, try closing your eyes and taking deep breaths
• Count to 10 slowly to calm down and regain composure
• This technique helps stay patient and calm in difficult situations

Accountability

• Taking responsibility for your work and the work of your associates
• As a manager, you set an example for your team by taking accountability
• Effective managers take responsibility for failures as well as successes

Flexibility and Adaptability

• Understanding that there are multiple ways to complete a task
• Letting go of expectations and being open to different approaches
• Adaptability encourages loyalty and inspires associates

Trust and Its Benefits

• Trust leads to a better working environment, better relationships, and better results
• When people trust each other, they are more motivated, engaged, and less likely to get stressed

Becoming Approachable

• Practice active listening, be compassionate, and use empathy
• Make eye contact, be non-judgmental, and willing to compromise
• Use engaging body language and avoid being defensive

Characteristics of Open-Minded People

• Being curious, humble, and willing to listen
• Letting go of expectations and being open to new ideas
• Listening to understand rather than respond

Effective Listening

• Builds trust, helps build relationships, and allows for empathy
• Helps identify and solve problems, and improves quality
• Increases engagement, productivity, and informal leadership

Tips for Effective Listening

• Maintain eye contact, concentrate on the person, and remove preconceptions
• Paraphrase, ask questions, and clarify for understanding
• Control yourself, respond appropriately, and ask for feedback

Soft Skills for Leaders

• Empathy, trust, patience, accountability, ability to relate, flexibility, and open-mindedness
• These skills are essential for effective leadership and improving relationships