Workplace Ethics and Communication

Integrity and Honesty at Work

• Respect your team members and celebrate their accomplishments
• Navigate conflicts and remain transparent in your actions
• Report unethical behavior and encourage collaboration among team members
• Practice effective communication skills to build trust and honesty

Patience and Keeping Calm

• When feeling angry or frustrated, try closing your eyes and taking deep breaths
• Count to 10 slowly to calm down and regain composure
• This technique helps stay patient and calm in difficult situations

Accountability

• Taking responsibility for your work and the work of your associates
• As a manager, you set an example for your team by taking accountability
• Effective managers take responsibility for failures as well as successes

Flexibility and Adaptability

• Understanding that there are multiple ways to complete a task
• Letting go of expectations and being open to different approaches
• Adaptability encourages loyalty and inspires associates

Trust and Its Benefits

• Trust leads to a better working environment, better relationships, and better results
• When people trust each other, they are more motivated, engaged, and less likely to get stressed

Becoming Approachable

• Practice active listening, be compassionate, and use empathy
• Make eye contact, be non-judgmental, and willing to compromise
• Use engaging body language and avoid being defensive

Characteristics of Open-Minded People

• Being curious, humble, and willing to listen
• Letting go of expectations and being open to new ideas
• Listening to understand rather than respond

Effective Listening

• Builds trust, helps build relationships, and allows for empathy
• Helps identify and solve problems, and improves quality
• Increases engagement, productivity, and informal leadership

Tips for Effective Listening

• Maintain eye contact, concentrate on the person, and remove preconceptions
• Paraphrase, ask questions, and clarify for understanding
• Control yourself, respond appropriately, and ask for feedback

Soft Skills for Leaders

• Empathy, trust, patience, accountability, ability to relate, flexibility, and open-mindedness
• These skills are essential for effective leadership and improving relationships

This quiz assesses your understanding of essential workplace values, including integrity, honesty, and patience. Learn how to navigate conflicts, communicate effectively, and build trust with your team members.