Workplace Communication and Coaching Quiz

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What is emphasized as important for coaches in setting expectations?

Communicating clearly the key components of the job (correct)

Assuming that people understand their job

Stressing the phrase 'Do your job' repeatedly

Focusing on two-way communication

According to the speakers, why is understanding the other person's job important for a coach?

To focus on two-way communication

To stress the phrase 'Do your job'

To effectively communicate expectations (correct)

To assume that people understand their job

What does Speaker 1 suggest is essential for coaches to stress besides the phrase 'Do your job'?

The general idea of setting expectations

The need for two-way communication

The importance of assuming people understand their job

The actual techniques and activities of the job (correct)

What does Speaker 2 highlight as crucial for a coach to be in relation to the other person's job?

An active listener Signup and view all the answers

What does Speaker 1 emphasize as important in providing feedback?

Giving feedback on successes publicly Signup and view all the answers

What does Speaker 2 suggest as a key aspect of feedback?

Reinforcing successes publicly Signup and view all the answers

What does Speaker 1 mention as a tool for creating visibility into what people are doing?

Live documents Signup and view all the answers

What does Speaker 2 highlight as a useful tool for understanding how things are going?

Scorecards Signup and view all the answers

What does Speaker 1 suggest as a way to coach and show someone why they did something wrong?

Utilizing video recordings Signup and view all the answers

What does Speaker 2 mention as a way to realize where one needs to look based on the score?

Utilizing scorecards Signup and view all the answers

What does Speaker 1 imply as a challenge in creating visibility into what people are doing?

Micromanaging them Signup and view all the answers

What does Speaker 2 highlight as a key aspect of feedback in terms of the end result?

Analyzing the end result of what has happened Signup and view all the answers

What is emphasized as crucial for coaches when setting expectations?

Communicating clearly what the person's job is Signup and view all the answers

What does Speaker 2 highlight as crucial for a coach to understand in order to expect others to do their job?

The other person's job Signup and view all the answers

What does Speaker 1 suggest is essential for coaches to stress besides the phrase 'Do your job'?

The actual techniques and activities they need to be focused on Signup and view all the answers

What does Speaker 2 highlight as a crucial aspect of feedback for coaches?

Being an active listener and understanding the person's job Signup and view all the answers

What does Speaker 1 emphasize as crucial in reinforcing behavior?

Providing feedback on actions, whether positive or negative Signup and view all the answers

What does Speaker 2 highlight as a crucial aspect of feedback?

Understanding the root cause of what happened Signup and view all the answers

What does Speaker 1 suggest as a challenge in creating visibility into what people are doing?

Finding ways to create visibility without micromanaging Signup and view all the answers

What does Speaker 2 highlight as a useful tool for understanding how things are going?

Utilizing scorecards Signup and view all the answers

According to the speakers, why is understanding the other person's job important for a coach?

To be able to give effective feedback Signup and view all the answers

What does Speaker 1 imply as a challenge in creating visibility into what people are doing?

Having a camera follow everyone around Signup and view all the answers

What does Speaker 1 suggest as important in providing feedback?

Having visibility into what's happening Signup and view all the answers

What does Speaker 1 emphasize as important for coaches to stress besides the phrase 'Do your job'?

Understanding the other person's job Signup and view all the answers

Workplace Communication and Coaching Quiz

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Questions and Answers

What is emphasized as important for coaches in setting expectations?

According to the speakers, why is understanding the other person's job important for a coach?

What does Speaker 1 suggest is essential for coaches to stress besides the phrase 'Do your job'?

What does Speaker 2 highlight as crucial for a coach to be in relation to the other person's job?

What does Speaker 1 emphasize as important in providing feedback?

What does Speaker 2 suggest as a key aspect of feedback?

What does Speaker 1 mention as a tool for creating visibility into what people are doing?

What does Speaker 2 highlight as a useful tool for understanding how things are going?

What does Speaker 1 suggest as a way to coach and show someone why they did something wrong?

What does Speaker 2 mention as a way to realize where one needs to look based on the score?

What does Speaker 1 imply as a challenge in creating visibility into what people are doing?

What does Speaker 2 highlight as a key aspect of feedback in terms of the end result?

What is emphasized as crucial for coaches when setting expectations?

What does Speaker 2 highlight as crucial for a coach to understand in order to expect others to do their job?

What does Speaker 1 suggest is essential for coaches to stress besides the phrase 'Do your job'?

What does Speaker 2 highlight as a crucial aspect of feedback for coaches?

What does Speaker 1 emphasize as crucial in reinforcing behavior?

What does Speaker 2 highlight as a crucial aspect of feedback?

What does Speaker 1 suggest as a challenge in creating visibility into what people are doing?

What does Speaker 2 highlight as a useful tool for understanding how things are going?

According to the speakers, why is understanding the other person's job important for a coach?

What does Speaker 1 imply as a challenge in creating visibility into what people are doing?

What does Speaker 1 suggest as important in providing feedback?

What does Speaker 1 emphasize as important for coaches to stress besides the phrase 'Do your job'?

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