24 Questions
What is emphasized as important for coaches in setting expectations?
Communicating clearly the key components of the job
According to the speakers, why is understanding the other person's job important for a coach?
To effectively communicate expectations
What does Speaker 1 suggest is essential for coaches to stress besides the phrase 'Do your job'?
The actual techniques and activities of the job
What does Speaker 2 highlight as crucial for a coach to be in relation to the other person's job?
An active listener
What does Speaker 1 emphasize as important in providing feedback?
Giving feedback on successes publicly
What does Speaker 2 suggest as a key aspect of feedback?
Reinforcing successes publicly
What does Speaker 1 mention as a tool for creating visibility into what people are doing?
Live documents
What does Speaker 2 highlight as a useful tool for understanding how things are going?
Scorecards
What does Speaker 1 suggest as a way to coach and show someone why they did something wrong?
Utilizing video recordings
What does Speaker 2 mention as a way to realize where one needs to look based on the score?
Utilizing scorecards
What does Speaker 1 imply as a challenge in creating visibility into what people are doing?
Micromanaging them
What does Speaker 2 highlight as a key aspect of feedback in terms of the end result?
Analyzing the end result of what has happened
What is emphasized as crucial for coaches when setting expectations?
Communicating clearly what the person's job is
What does Speaker 2 highlight as crucial for a coach to understand in order to expect others to do their job?
The other person's job
What does Speaker 1 suggest is essential for coaches to stress besides the phrase 'Do your job'?
The actual techniques and activities they need to be focused on
What does Speaker 2 highlight as a crucial aspect of feedback for coaches?
Being an active listener and understanding the person's job
What does Speaker 1 emphasize as crucial in reinforcing behavior?
Providing feedback on actions, whether positive or negative
What does Speaker 2 highlight as a crucial aspect of feedback?
Understanding the root cause of what happened
What does Speaker 1 suggest as a challenge in creating visibility into what people are doing?
Finding ways to create visibility without micromanaging
What does Speaker 2 highlight as a useful tool for understanding how things are going?
Utilizing scorecards
According to the speakers, why is understanding the other person's job important for a coach?
To be able to give effective feedback
What does Speaker 1 imply as a challenge in creating visibility into what people are doing?
Having a camera follow everyone around
What does Speaker 1 suggest as important in providing feedback?
Having visibility into what's happening
What does Speaker 1 emphasize as important for coaches to stress besides the phrase 'Do your job'?
Understanding the other person's job
Test your understanding of setting standards and expectations with this quiz. Explore the key elements of effective communication and coaching in the workplace.
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