Workplace Communication and Coaching Quiz

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Questions and Answers

What is emphasized as important for coaches in setting expectations?

  • Communicating clearly the key components of the job (correct)
  • Assuming that people understand their job
  • Stressing the phrase 'Do your job' repeatedly
  • Focusing on two-way communication

According to the speakers, why is understanding the other person's job important for a coach?

  • To focus on two-way communication
  • To stress the phrase 'Do your job'
  • To effectively communicate expectations (correct)
  • To assume that people understand their job

What does Speaker 1 suggest is essential for coaches to stress besides the phrase 'Do your job'?

  • The general idea of setting expectations
  • The need for two-way communication
  • The importance of assuming people understand their job
  • The actual techniques and activities of the job (correct)

What does Speaker 2 highlight as crucial for a coach to be in relation to the other person's job?

<p>An active listener (A)</p> Signup and view all the answers

What does Speaker 1 emphasize as important in providing feedback?

<p>Giving feedback on successes publicly (C)</p> Signup and view all the answers

What does Speaker 2 suggest as a key aspect of feedback?

<p>Reinforcing successes publicly (A)</p> Signup and view all the answers

What does Speaker 1 mention as a tool for creating visibility into what people are doing?

<p>Live documents (B)</p> Signup and view all the answers

What does Speaker 2 highlight as a useful tool for understanding how things are going?

<p>Scorecards (A)</p> Signup and view all the answers

What does Speaker 1 suggest as a way to coach and show someone why they did something wrong?

<p>Utilizing video recordings (A)</p> Signup and view all the answers

What does Speaker 2 mention as a way to realize where one needs to look based on the score?

<p>Utilizing scorecards (A)</p> Signup and view all the answers

What does Speaker 1 imply as a challenge in creating visibility into what people are doing?

<p>Micromanaging them (A)</p> Signup and view all the answers

What does Speaker 2 highlight as a key aspect of feedback in terms of the end result?

<p>Analyzing the end result of what has happened (A)</p> Signup and view all the answers

What is emphasized as crucial for coaches when setting expectations?

<p>Communicating clearly what the person's job is (D)</p> Signup and view all the answers

What does Speaker 2 highlight as crucial for a coach to understand in order to expect others to do their job?

<p>The other person's job (C)</p> Signup and view all the answers

What does Speaker 1 suggest is essential for coaches to stress besides the phrase 'Do your job'?

<p>The actual techniques and activities they need to be focused on (A)</p> Signup and view all the answers

What does Speaker 2 highlight as a crucial aspect of feedback for coaches?

<p>Being an active listener and understanding the person's job (C)</p> Signup and view all the answers

What does Speaker 1 emphasize as crucial in reinforcing behavior?

<p>Providing feedback on actions, whether positive or negative (B)</p> Signup and view all the answers

What does Speaker 2 highlight as a crucial aspect of feedback?

<p>Understanding the root cause of what happened (A)</p> Signup and view all the answers

What does Speaker 1 suggest as a challenge in creating visibility into what people are doing?

<p>Finding ways to create visibility without micromanaging (D)</p> Signup and view all the answers

What does Speaker 2 highlight as a useful tool for understanding how things are going?

<p>Utilizing scorecards (D)</p> Signup and view all the answers

According to the speakers, why is understanding the other person's job important for a coach?

<p>To be able to give effective feedback (A)</p> Signup and view all the answers

What does Speaker 1 imply as a challenge in creating visibility into what people are doing?

<p>Having a camera follow everyone around (C)</p> Signup and view all the answers

What does Speaker 1 suggest as important in providing feedback?

<p>Having visibility into what's happening (B)</p> Signup and view all the answers

What does Speaker 1 emphasize as important for coaches to stress besides the phrase 'Do your job'?

<p>Understanding the other person's job (B)</p> Signup and view all the answers

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