Workplace Aggression and Violence

What is the definition of incivility in the context of workplace aggression?

Intentional, persistent, and unwelcomed sexual conduct or remarks
Low intensity deviant acts with ambiguous intent to harm (correct)
Sustained display of hostile verbal and nonverbal behaviors
Rude and discourteous verbal and non-verbal behaviors

What is the key factor in sexual harassment?

Sexual coercion
Comments or actions creating a hostile environment based on gender
Gender harassment
Unwanted sexual attention (correct)

What are the dimensions used to assess workplace aggression?

Severity, frequency, visibility, intention
Intent, severity, frequency, visibility
Intent, intensity, frequency, visibility (correct)
Intensity, visibility, frequency, intention

What are the risk factors associated with workplace aggression and violence?

Working with the general public, inherent risky occupations, imminent risk (A) Signup and view all the answers

What is the focus of Type I violence prevention strategies?

Increasing visibility and target hardening (D) Signup and view all the answers

What are the triggers for Type III workplace aggression?

Unfair treatment, abusive supervision, role stress, job insecurity (B) Signup and view all the answers

What is the definition of workplace aggression?

Behavior intended to physically or psychologically harm a worker in a work-related context (C) Signup and view all the answers

How is violence defined in the context of workplace aggression?

An actual physical assault or threat of an assault (B) Signup and view all the answers

What distinguishes harassment in the workplace?

Engaging in annoying or embarrassing conduct against a worker in a workplace (B) Signup and view all the answers

How is bullying characterized in the workplace?

Repeated exposure to negative acts over a period of time (B) Signup and view all the answers

What is the relationship between violence and aggressive behavior?

All violent behaviors are aggressive, but not all aggressive behaviors are violent (A) Signup and view all the answers

What is the key focus of workplace aggression prevention?

Outlining steps to prevent workplace aggression and violence, harassment, and bullying (A) Signup and view all the answers

What should managers and organizational decision makers be educated about?

Forms of intimate partner violence (B) Signup and view all the answers

What is a key step in prevention workplace aggression and violence according to the text?

Identification of risk factors (A) Signup and view all the answers

What are the 4 types of observer behaviors mentioned in the text?

Do nothing, directly punish the perpetrator, indirectly punish the perpetrator, aid the victim (A) Signup and view all the answers

What are employers responsible for in relation to harassment and sexual harassment in the workplace?

Due care and protection of employees’ human rights (D) Signup and view all the answers

What should investigation policies include according to the text?

Provision to file a complaint, investigation by a neutral third-party, consultation with each of the parties involved, evidence gathering and decision making (C) Signup and view all the answers

What can organizations involve employees in when striving for respectful workplaces?

Setting norms and defining respectful and disrespectful workplaces (C) Signup and view all the answers

What is the purpose of the Civility, Respect, and Engagement (CREW) process mentioned in the text?

To promote a respectful workplace (C) Signup and view all the answers

What organization partnered to develop the Respect in the Workplace intervention program?

Canadian Red Cross and the RespectED organization (B) Signup and view all the answers

Workplace Aggression and Violence

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