20 Questions
What is the definition of incivility in the context of workplace aggression?
Low intensity deviant acts with ambiguous intent to harm
What is the key factor in sexual harassment?
Unwanted sexual attention
What are the dimensions used to assess workplace aggression?
Intent, intensity, frequency, visibility
What are the risk factors associated with workplace aggression and violence?
Working with the general public, inherent risky occupations, imminent risk
What is the focus of Type I violence prevention strategies?
Increasing visibility and target hardening
What are the triggers for Type III workplace aggression?
Unfair treatment, abusive supervision, role stress, job insecurity
What is the definition of workplace aggression?
Behavior intended to physically or psychologically harm a worker in a work-related context
How is violence defined in the context of workplace aggression?
An actual physical assault or threat of an assault
What distinguishes harassment in the workplace?
Engaging in annoying or embarrassing conduct against a worker in a workplace
How is bullying characterized in the workplace?
Repeated exposure to negative acts over a period of time
What is the relationship between violence and aggressive behavior?
All violent behaviors are aggressive, but not all aggressive behaviors are violent
What is the key focus of workplace aggression prevention?
Outlining steps to prevent workplace aggression and violence, harassment, and bullying
What should managers and organizational decision makers be educated about?
Forms of intimate partner violence
What is a key step in prevention workplace aggression and violence according to the text?
Identification of risk factors
What are the 4 types of observer behaviors mentioned in the text?
Do nothing, directly punish the perpetrator, indirectly punish the perpetrator, aid the victim
What are employers responsible for in relation to harassment and sexual harassment in the workplace?
Due care and protection of employees’ human rights
What should investigation policies include according to the text?
Provision to file a complaint, investigation by a neutral third-party, consultation with each of the parties involved, evidence gathering and decision making
What can organizations involve employees in when striving for respectful workplaces?
Setting norms and defining respectful and disrespectful workplaces
What is the purpose of the Civility, Respect, and Engagement (CREW) process mentioned in the text?
To promote a respectful workplace
What organization partnered to develop the Respect in the Workplace intervention program?
Canadian Red Cross and the RespectED organization
Explore the psychological aspects of occupational health and safety in the second part of this quiz. Learn about workplace aggression and violence, including key risk factors and prevention strategies. Gain insights into defining terms, identifying sources, and outlining steps to prevent aggression, violence, harassment, and bullying in the workplace.
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