5 Questions
What should be done with the back of the envelope when handling documents for GAIC?
It should always remain with the front
Which documents are typically handled by Great American Insurance Company (GAIC) for workers' compensation claims?
HCFAs and UBs
How should envelope manifests be treated when splitting documents for GAIC?
They should be split into their own document
What should be done with batches containing check images not stamped COPY when handling documents for GAIC?
They should be pended and verified by the clerical team
How should undeliverable mail (RTS) be treated when handling documents for GAIC?
It should be sorted in with regular mail and does not need to be identified
Test your knowledge on handling workers' compensation claims and the typical documents involved, such as HCFAs, UBs, superbills, and medical records. Learn about proper envelope splitting techniques and criteria for splitting documents based on patient information, TIN, service, facility address, and rendering provider.
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