WNS Global Services Module 7: Creative Problem Solving
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Questions and Answers

What does the story about the rich kid who loves to write fictions and the poor kid who stays with his mother tell us?

The story tells us that sometimes we tend to find complex solutions to simple problems.

All problems need complicated solutions.

False

What's the point of the 'Let's Fly Away' activity?

The main point of this activity is to focus on the fact that we often tend to stick to rules even when there aren't many, and this can hinder our creativity in finding solutions.

What are the 8 famous blocks that prevent us from thinking creatively? (Select all that apply)

<p>Making judgments too quickly</p> Signup and view all the answers

How was the problem solved in the Kanpur Ordnance Factory story?

<p>The problem was solved by ordering all the right shoes in black and all the left shoes in white. This prevented workers from wearing the shoes outside the factory and wearing them out.</p> Signup and view all the answers

Albert Einstein believed that spending the majority of one's time on understanding the problem, rather than solving it, is a waste of time.

<p>False</p> Signup and view all the answers

What is the key takeaway from the motorcycle manufacturer story?

<p>The key takeaway is that we often focus on finding solutions without properly understanding the core of the problem.</p> Signup and view all the answers

Self-reflection is the act of thinking about your thoughts and actions, examining what you have done and why.

<p>True</p> Signup and view all the answers

Which of these is a benefit of self-reflection?:

<p>All of the above.</p> Signup and view all the answers

What does the 'Self-Probing and Introspection Technique' card help us do?

<p>This technique helps us identify and analyze the root cause of a problem by prompting us to ask insightful questions about various aspects like the 'who,' 'when,' 'where,' 'why,' 'what,' and 'how' of the problem.</p> Signup and view all the answers

In the 'The Walk' activity, what does the team have to do to win?

<p>The team needs to reach point B from point A, together as a team, in the shortest possible time with each member facing a specific handicap.</p> Signup and view all the answers

What is the first step in the 4-step problem-solving technique?

<p>The first step is to 'Clarify' the problem, ensuring that everyone understands the problem and its complexities.</p> Signup and view all the answers

What's the difference between critical thinking and lateral thinking?

<p>Critical thinking involves examining the existing pieces of the puzzle, while lateral thinking focuses on introducing new pieces and looking at the problem from a different perspective.</p> Signup and view all the answers

What are the four areas to focus on when practicing and improving your divergent thinking?

<p>The four areas to focus on are fluency, flexibility, originality, and development.</p> Signup and view all the answers

What is the second technique for divergent thinking?

<p>The second technique is the Synectics exercise.</p> Signup and view all the answers

Convergent thinking is about generating a large number of solutions, while divergent thinking is about converging towards one solution.

<p>False</p> Signup and view all the answers

What are the steps involved in Force Field Analysis?

<p>All of the above.</p> Signup and view all the answers

What is the main purpose of Step 4 (Implement Your Solution) in the problem-solving process?

<p>The main purpose of Step 4 is to put the chosen solution into action by communicating with relevant stakeholders, monitoring its progress, and evaluating its effectiveness.</p> Signup and view all the answers

Evaluating a solution is only necessary when the solution doesn't achieve the expected outcome.

<p>False</p> Signup and view all the answers

What are the three key aspects to consider when evaluating a solution?

<p>The three key aspects to consider are follow-up, evaluation of whether it meets the needs well, and ensuring acceptable tradeoffs and a good cost/benefit ratio.</p> Signup and view all the answers

Study Notes

WNS Global Services Module 7: Creative Problem Solving

  • This is a training module
  •  It focuses on creative problem-solving.
  •  The module includes activities and exercises to improve problem-solving skills.
  • Participants will learn to think outside the box and come up with creative solutions.

Creative Problem Solving Session

  • The facilitator started by telling a story about a rich and poor kid to illustrate creative problem-solving.
  • The story highlights that simple, creative solutions can often be overlooked in favor of complex ones.
  • Question for discussion: What does the story teach us?
  • Key point: Not all problems need complicated solutions, sometimes simple creative solutions are readily available.

Activity - Let's Fly Away

  •  This is a group activity
  • Participants are divided into 3 teams
  • Materials needed: newspaper, masking tape
  • Objective: To think creatively and come up with new ways when looking at a problem
  •  Teams must construct paper airplanes and fly them the farthest distance.

Discussion & Debrief

  • The activity encourages participants to strategize and think creatively without using paper
  • Participants learn that rigid adherence to rules hinders creativity
  • 8 Famous blocks to creative thinking are mentioned
  • Believing you aren't creative
  • Making assumptions
  • Following the rules too strictly
  • Being serious
  • Avoiding risks or being wrong is bad
  • Always staying with your routines/habits
  • Thinking there is only one solution
  • Making judgments too quickly

Creative Problem Solving Techniques

  • The modules introduces the 4 steps problem-solving techniques: Clarify, Ideate, Develop, and Implement
  • First, clarify the problem by asking "What is the problem?", and "What are the biggest challenges?"

The Kanpur Ordnance Factory Story

  • The story focuses on employees wearing special anti-static shoes for preventing gunpowder explosions in the factory.
  • Workers often wore the shoes outside of the factory causing the shoes to wear out quickly and excessively cost to replace them.
  • An idea was suggested to solve the problem without any cost: "The right shoes in black, and the left shoes in white”.
  • This example shows how sometimes the most brilliant solutions may be overlooked and not pursued immediately.
  • This demonstrates the value of creativity and flexibility in thinking outside the box in everyday life situations.

Mini-Project: Problems Are Everywhere!

  • Individual activity
  • Participants are asked to identify and write down problems in their everyday work life.
  • Importance is stressed to not limit the thought of the problems faced.

Self-Reflection

  • Self-reflection involves looking inward.
  • Self-reflection helps identify problems, analyze root causes.
  • Self-reflection helps devise strategies for effective problem-solving.

Self-Probing and Introspection

  • Technique to understand the cause of a problem.
  • A tool to ask the right questions to identify the root cause.

Force Field Analysis

  • A method to analyze the factors that influence a change.
  •  Driving forces support a change, restraining forces oppose it.
  •  A method to evaluate the strengths and weaknesses of a proposed change.

Implement Your Solution

  • Communicating and securing support: Communicate to all stakeholders clearly.
  • Monitoring progress, and evaluating results: Ensure that the implementation is going well and any problems that might arise are dealt with immediately.

Evaluation

  • Follow up - To ensure that the problem doesn't come back.
  • Evaluate - Whether the solution helps in achieving the goals and if any issues were solved.

Key Takeaways

  • The module focuses on different ways of approaching problem-solving.
  • Emphasizes the importance of creative problem-solving techniques
  • Covers various activities and examples

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Related Documents

Creative Problem Solving - Revised FG PDF

Description

This training module focuses on enhancing creative problem-solving skills through engaging activities and discussions. Participants will learn to think outside the box and explore simple yet effective solutions to various challenges. Join us to uncover innovative strategies and improve your problem-solving capabilities.

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