Podcast
Questions and Answers
What condition must a returned modem be in to avoid additional fees?
What condition must a returned modem be in to avoid additional fees?
- It should only have minor scratches.
- It can have some dirt but no adhesives.
- It must be returned without any modifications. (correct)
- It should show signs of normal wear and tear.
What is the consequence of not returning the modem within 30 days of the cancellation request?
What is the consequence of not returning the modem within 30 days of the cancellation request?
- The user will lose access to future services.
- The subscription will automatically renew.
- The modem will be considered stolen. (correct)
- A late fee will be charged.
Which of the following items must be returned alongside the modem?
Which of the following items must be returned alongside the modem?
- Only the modem with no other attachments.
- The modem's manual.
- All accessories including ethernet cables. (correct)
- Only the power cord.
What should NOT be found on a returned modem to avoid extra fees?
What should NOT be found on a returned modem to avoid extra fees?
What additional charges apply if a modem is returned beyond the condition requirements?
What additional charges apply if a modem is returned beyond the condition requirements?
Flashcards
Modem Return Condition
Modem Return Condition
Nomad modems must be returned in the same condition they were shipped, with no modifications, such as adhesives or tape.
Damages to Modem
Damages to Modem
Damages beyond normal wear, like scratches, adhesives, or disassembled components, will result in a fee equivalent to the modem's retail value.
Accessories to Return
Accessories to Return
Power cords, Ethernet cables, and any other accessories must be returned with the modem.
Unsatisfactory Return
Unsatisfactory Return
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Missed Return Period
Missed Return Period
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Study Notes
Modem Return Policy for Nomad Internet
- Nomad Internet owns the modems.
- Modems must be returned in the same condition as shipped.
- No modifications allowed (e.g., adhesive/tape).
- Excessive damage (scratches, dirt, dents, glue, stickers, pet hair, tobacco stains/smells, jammed SIM, dismantled, missing pieces) results in a fee equal to the modem's retail value.
- Power cords, ethernet cables, and accessories must be returned with the modem.
- Unsatisfactory return condition results in the full retail value fee.
- Modems not returned within 30 days of cancellation are considered stolen and may result in legal action.
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