Does the Condition of My Returned Modem Matter?
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Questions and Answers

What condition must a returned modem be in to avoid additional fees?

  • It should only have minor scratches.
  • It can have some dirt but no adhesives.
  • It must be returned without any modifications. (correct)
  • It should show signs of normal wear and tear.
  • What is the consequence of not returning the modem within 30 days of the cancellation request?

  • The user will lose access to future services.
  • The subscription will automatically renew.
  • The modem will be considered stolen. (correct)
  • A late fee will be charged.
  • Which of the following items must be returned alongside the modem?

  • Only the modem with no other attachments.
  • The modem's manual.
  • All accessories including ethernet cables. (correct)
  • Only the power cord.
  • What should NOT be found on a returned modem to avoid extra fees?

    <p>Adhesives or tape applied to the device.</p> Signup and view all the answers

    What additional charges apply if a modem is returned beyond the condition requirements?

    <p>Charges will be equivalent to the modem's retail value.</p> Signup and view all the answers

    Study Notes

    Modem Return Policy for Nomad Internet

    • Nomad Internet owns the modems.
    • Modems must be returned in the same condition as shipped.
    • No modifications allowed (e.g., adhesive/tape).
    • Excessive damage (scratches, dirt, dents, glue, stickers, pet hair, tobacco stains/smells, jammed SIM, dismantled, missing pieces) results in a fee equal to the modem's retail value.
    • Power cords, ethernet cables, and accessories must be returned with the modem.
    • Unsatisfactory return condition results in the full retail value fee.
    • Modems not returned within 30 days of cancellation are considered stolen and may result in legal action.

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