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Questions and Answers
What condition must a returned modem be in to avoid additional fees?
What condition must a returned modem be in to avoid additional fees?
What is the consequence of not returning the modem within 30 days of the cancellation request?
What is the consequence of not returning the modem within 30 days of the cancellation request?
Which of the following items must be returned alongside the modem?
Which of the following items must be returned alongside the modem?
What should NOT be found on a returned modem to avoid extra fees?
What should NOT be found on a returned modem to avoid extra fees?
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What additional charges apply if a modem is returned beyond the condition requirements?
What additional charges apply if a modem is returned beyond the condition requirements?
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Study Notes
Modem Return Policy for Nomad Internet
- Nomad Internet owns the modems.
- Modems must be returned in the same condition as shipped.
- No modifications allowed (e.g., adhesive/tape).
- Excessive damage (scratches, dirt, dents, glue, stickers, pet hair, tobacco stains/smells, jammed SIM, dismantled, missing pieces) results in a fee equal to the modem's retail value.
- Power cords, ethernet cables, and accessories must be returned with the modem.
- Unsatisfactory return condition results in the full retail value fee.
- Modems not returned within 30 days of cancellation are considered stolen and may result in legal action.
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